Contacting Apple Support About Product

I have just recently purchased  a pair of the Apple EarPods with remote and mic. After three days of the purchase date, I had only used them twice, one of the ears stopped making any sound. There has been no damage to these headphones and I haven't blared music into them, so I have no explanation as to why this happened. I also purchased these directly through Apple. I am now trying to figure out how to contact Apple to notify them of this problem and see about getting a refund. I can't seem to find anywhere that deals with this. Where can simply tell Apple that they sold me a defected product?

If you purchased within the last fourteen calendar days, call the Apple Store. If it's been longer, call Apple Support. You can find phone numbers for both by clicking the "Contact Us" link at the bottom-right of these web pages.
Regards.

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