Contacting Apple Tech support about persistent fan problem
I have had a persistent fan noise problem for nearly a year now. My MacPro is 16 months old and the video card fan constantly runs at high or near high all the time. My MacPro is never silent and often very noisy. This, I understand, is very abnormal for the MacPros. I have listened to other MacPros in shops and they are nearly silent. Mine buzzes always.
I have taken my computer in three times since purchasing it. The video card has been replaced twice (ie, I'm on my third video card) and the motherboard has been replaced once as well. I've taken the machine to two different repair shops and I still have this fan noise problem. All the repair guys can say is "yeah its noisy but I don't know why"
I would like to contact Apples main tech support about this but cannot find any info on how to on the support site. Does anyone know how to contact Apple's main tech support (e.g., who do the technicians contact when they run into trouble)?
Thanks for your help
The numbers on the page I linked to are all, to the best of my knowledge, Apple tech support, not independent support providers, with the possible exception of Hong Kong and perhaps some of the smaller areas; I'm not sure, not having called them all. What country are you in?
BTW, there is no email for Apple tech support. Apple provides tech support via telephone only.
Message was edited by: Dave Sawyer
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