Contacting Apple Technical Support online?

Wasted $10 on an app required for my son for High School, it stopped working after 6 months, contacted iTunes for a refund as it is the App that is ****! not the ipad, they refused to assist, told me I need to contact Apple Technical Support, how does one do this online???

The reviews in the AppStore also show that you're not alone in this freezing immediately after launching the app.
Some users have reported the latest update released 2 days ago (v2.0.1) fixes it for them. Otherwise you'll have to wait until Apple releases another bug fix version.
You could try sending feedback on the issue to Apple at http://www.apple.com/feedback/
Make sure to include all relevant info about which exact devices and which versions of iOS and the Pages app.

Similar Messages

  • Online Service Request  Currently, the online processing of your repair is not possible. Please contact Apple Technical Support, for more information.

    hey guys,
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    work anymore now I wanted tonight again a repair service request with the cost then I for the repair cost on my acquiring and now I can not why?
    what can i do now?
    Thanks in advance

    Well I would have thought the sensible thing was to do as the message says and contact Apple Tech support
    Why would other users on this User to User forum have any idea

  • HT201232 I m fron india where can i contact apple technical team support ?

    I m from India where can i contact apple technical support team ?

    See here: Contact Apple for support and service - Apple Support

  • Apple Technical Support

    How do you contact Apple Technical Support to assist in resolving iTunes 7 start up issues? I have been without iTunes for over a month and have no way to resolve why this program freezes when opened. It would be helpful to have a phone number or email address so that I can contact someone directly to assist in resolving this issue. The message board efforts, although very helpful, have hit a dead end on this issue.
    Thanks.

    http://www.apple.com/support/contact/
    "Call Apple technical support
    Customers within 90 days of ownership are eligible for complimentary phone support—one incident per iPod and unlimited incidents per Mac. Purchase an AppleCare Protection Plan while still covered by the Apple One-Year Limited Warranty to extend your coverage. 1-800-275-2273 for technical assistance. Canadian customers, please call 1-800-263-3394."

  • Apple Technical Support 2.0 Software Update problem

    Hi everyone
    I just contacted Apple Technical Support about the 2.0 software update. When my ipod is connected to itunes I have the message that a *newer version (2.0) is available and to click update*. When I click update I get the message about the new update via itunes music store and would I like to learn more, so I click on learn more button and it looks like its connecting to itunes music store then does nothing.
    This is what technical support said "engineers are still researching the software, because its actually has not been updated properly yet, one or two days to be fixed."
    It will be updated in the US later this evening or tomorrow. It should be available here in Australia either Sunday or Monday.

    This is sub-standard. Links on Apple website, but to nothing, sometimes iTunes says an update is available, sometimes not, when it says update, it links to nothing, the app store is available, but no links to update 2.0 for iPod touch, search comes up empty, price varies on website ($12.99 and $9.95 Aus$.
    It's either available or not Apple - not some half-baked mix.
    So the July 11 date that Apple announced at WWDC was a kinda/maybe/sorta might be ready just a little bit date?
    July 11 was yesterday, Apple, you are an international company, start acting like one.
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  • Trying to download latest iTunes, but I keep getting "The older version of Apple Software Update cannot be removed.  Contact your technical support group."  Please help.

    Please help.  I am trying to download the latest version of iTunes so I can synch my new iPhone.  I keep getting "The older version of Apple Software Update cannot be removed.  Contact your technical support group."  Please help as I have absolutely no idea.  Thanks.

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • When I try an update I-tunes the software tells me the older version of Apple Software Update cannot be removed. Contact your technical support group. Help!!!

    When I try an update I-tunes the software tells me the older version of Apple Software Update cannot be removed. Contact your technical support group. Help!!!

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • The older version of itunes cannot be removed. contact your technical support group.

    need help with itunes 12.1
    my itunes was working just fine on my windows 7 pro PC.
    Update 12.1 popped up and I clicked download and install and now all of my itunes is gone.
    I uninstalled all Apple software packages, and also pain stakingly went thru my registry line by line and deleted all references to itunes, apple, quicktime, etc., then downloaded fresh downloads of the installer and each time I get just about to the end of the installer and a window pops up and says
    "the older version of itunes cannot be removed. contact your technical support.
    So, I tried downloading the previous version 11.4 and 10.7 64bit installers and then the system won't even get started doing an install when the system responds...
    "a newer version of itunes is already installed", and the installer quits.
    I have cleaned my registry now about 5 times, I ran all of the apps to clean my PC of all of the apple and itune files. I am an administrator on my PC. I also went as far as creating a second administrator and switching under that account and still get the same responses.
    I have removed any attached external drives and tried the installer.
    I have tried to install itunes under a different folder location instead of the default C:\Program Files directory.
    I have tried to install via the Apple Software Upgrade utility as well as direct downloads of the installers.
    All of my music is gone.
    When I run the installer now, all of the other apple software files install ok, with the exception of itunes. It gets nearly complete when the "older version" error comes up then I notice it backs off the installation and no files or directories are created.
    There is nothing in the Control Panel 'Add/Remove Programs' as far as iTunes, their are no directories or files, yet it still sees a old version of itunes referenced in some file on the pc.
    I ran a couple of utilities such as CCleaner, Everything, Revo Uninstaller and Registry Reviver, as well as going thru regedit line by line for hours to remove references to apple and itunes - all still with the same results.
    Either I get a 'the older version cannot be removed' or 'a newer version of itunes is already installed'
    very frustrated.
    anyone have a installer that will complete ignoring any errors?

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
    If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
    tt2

  • I have a problem with my mac, lit with blank screen loading bar and then goes out, I need assistencia on line or contact the Technical Support Service in Argentina

    I have a problem with my mac, lit with blank screen loading bar and then goes out, I need assistencia on line or contact the Technical Support Service in Argentina

    Priscilla,
    if your Mac is still in warranty, then you should contact the Argentinian technical support service. If it is out of warranty, then we can try to lend a hand. (We’re just fellow Apple product users here.)

  • HT1925 I am trying to update Itunes in Windows XP but after going through the installation process I am getting a message saying "The Older Version Update cannot be removed. Contact your technical support". What do I do???

    I am trying to update Itunes in Windows XP but after going through the the installation process I am getting a message saying "The Older Version Update cannot be removed. Contact your technical support". What do I do???

    "The Older Version Update cannot be removed. Contact your technical support".
    Doublechecking before proceeding. Is it saying the older version of Apple Software Update cannot be removed, or some other program? (Several different program names can be mentioned in this context.)

  • I am trying to install current version of QuickTime.  I get the message that it cannot find QuickTime.msi on my computer.    Then I get a message "The older version of QuickTime cannot be removed. Contact your technical support group."

    I am trying to install current version of QuickTime.  I get the message that it cannot find QuickTime.msi on my computer.
    Then I get a message "The older version of QuickTime cannot be removed. Contact your technical support group.
    I am simply trying to view video files recorded on my iPhone and transferred to my computer.

    See if anything in this post might help...
    https://discussions.apple.com/message/22905774#22905774

  • "The old version of iTunes cannot be removed. Contact our technical support group"

    I tried to install iTunes on an old computer I Recently received from a friend. I tried to install iTunes from the Apple website and it gives me the message with "The old version of iTunes cannot be removed. Contact our technical support group". I went on my Control Panel and deleted Apple Application Support, Apple Mobile Device Support, Apple software Update, Bonjor, and even Quicktime Player in the respectable order. No things say iTunes was installed. I deleted everything from my Applicantion data to my Temp files. There are no files in my computer linked with Apple or iTunes, and when i try it after i delete it again and again, the problem still persits. Can you help?
    I have a Windows XP 2002 computer, the general Information about my computer is Inter(R) Penttium(R) 4 CPU 3.00GHz 2.98GHz, 1.25GB or RAM

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
    If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
    tt2

  • When we try to buy a new app or update our existing apps, my account settings wont allow me to enter ANY of my credit cards.  It says to contact apple/itunes/support, but when I do, I don't understand how to navigate it to find an answer.  Help!

    when we try to buy a new app or update our existing apps, my account settings wont allow me to enter ANY of my credit cards.  It says to contact apple/itunes/support, but when I do, I don't understand how to navigate it to find an answer.  Help!

    Click here and ask the iTunes Store staff for assistance.
    (108048)

  • When i try to open photoshop this shows up Please uninstall and reinstall the product.  If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.  Error: 16

    i had to take my photoshop file into a hardrive because my dad was going to give me a new Mac and when things didn't work out and went back to my old one i use the time capsule thing to save everything before but didn't give me photoshop so i physically moved the file and tried to open it but then this error shows up
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    If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
    Error: 16
    and when i click the uninstall app on the file it tells me this
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    please help thank you

    Run the cleaner tool and reinstall.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    Download CS6 products
    Mylenium

  • I can't update itunes, error message comes up, can't update the older version of bonjour contact your technical support

    I can't update itunes, error message comes up, can't update the older version of bonjour contact your technical support

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

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