Contacting creative for warranty without serial number?

7Contacting creative for warranty without serial number?& Hi,
The right channel of my Creative EP-830 headphones doesn't work anymore and since I bought it only 8 months ago (in a Dutch store: www.bol.com), I want to claim my warranty. However, I don't have the packaging anymore and thus I also don't have any serial number. And for some ridiculous reason Creative has seemingly set up its site such that it is impossible to contact them through e-mail or phone without a serial number.
How can I contact them to claim my warranty in the Netherlands? I have not been able to find any phone number on the website, and every time I get to an e-mail form to contact them it wants the serial number of my headphones, which I don't have.
Any help would be greatly appreciated, especially since this is not the first time I'm having broken Creative headphones within the warranty period.
Regards,
Tijl KindtMessage Edited by Quicky on 05-28-2009 03:43 [email protected]

Hello Quicky,
Welcome to Creative forums!
Please check your PM. Important thing is you should have your receipt because tech support needs it.

Similar Messages

  • Requesting replacement cd for cs6 without serial number

    I installed CS6 recently, but i misplaced the cd afterwards. I want to get a replacement to have it on the side but I dont know my serial number. How to find my serial number and how to request a replacemnt?

    Then you need to get your hands on those disks.
    In the future, register your products immediately and write down the serial numbers for safe keeping.  You never know when you may need them again.
    Find your serial number quickly
    Nancy O.

  • I have a disc for Photoshop CS-6 and entered the redemption code; system says I'm all set and a serial number is not needed. Install program on disc will not proceed without serial number.

    I have a disc for Photoshop CS-6 and entered the redemption code; system says I'm all set and a serial number is not needed. Install program on disc will not proceed without serial number. How do I resolved this Catch-22?

    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Asking for 16-digit serial number after installing new motherboard

    Hi, my computer's motherboard died and I got a new one installed. I own Creative Suite 6 Design and Web Premium and it is installed on this machine. Since I got the new motherboard, if I start up an Adobe application the Adobe Application Manager pops up and asks me for a 16-digit (all numerals) serial number. But the CS6 serial number is NOT all numerals and is NOT 16 digits, so it won't let me type it in. I have no other serial number. How can I fix this? Currently my apps are still working, but I think they think they are a trial version that expires in 30 days. I'm using it on a MacBook Pro running OSX 10.9.3. Thanks.

    YOu are wrong. Serial numbers are always only numbers. What you have is an eligibility code. Since you obviously already activated it a nd exchanged it for a final serial number, it must be somewhere on your account or your archived e- mails. If not, contact support directly by web chat.
    Mylenium

  • Item was received without serial number by mistake.

    Good Morning;
    Purchasing department for one of my
    clients added a product managed by serial numbers instead of by batches
    in error. Product was received incorrectly, and no serial number was
    entered. Now they cannot create a transaction to get this product off
    the inventory (credit memo).it is asking for the S# but the item was receive without
    serial number.\
    I dont know how they were able to enter the AP invoice without entering a serial number, but looks like they did and now they cannot take it out from the inventory.
    Thanks in advance
    Jenny

    Is the item managed by serial numbers "On release" or on "Every Transaction". If it is on release only, it would not need a serial number to be received, just issued.
    If this is the case, it can be issued with a dummy number to get it out of stock, then the correction can be made & it can be brough back in correctly.

  • Post Good Receipt without serial number

    Dear Expert,
    My client use serial number management for good movement. But they have requirement to set serial number as blank when they perform GR non stock (GR for PO with account assignment) while serial number still mandatory for GR stock (GR for PO without account assignment). Is there any possibility to accommodate this requirement? Is there any user exit or enhancement to post GR non stock without serial number while serial number usage in serializing procedure set as 03 (Obligatory). Please kindly help. Your response is really appreciated and helpful answer will be rewarded.
    Thank you.
    -Stephanie-

    Hi,
    You have the solution already, tell the users not to use the material master when procuring non-stock items.
    Because later on your are going to reach a point where users want to procure non-material however they will use a material number and forget to enter a account assignment and then what is going to happen????
    It will result in procurement of stock materials...
    What are they procuring using material numbers as non-stock items????
    Thanks
    Silas

  • How on earth do you contact adobe - i lost my serial number before registering my standalone software...the phone service is offshore and not very helpful - the chat (i thought it was realtime) has been slow - if i understand, you need your proof of purch

    how on earth do you contact adobe - i lost my serial number before registering my standalone software...the phone service is offshore and not very helpful - the chat (i thought it was realtime) has been slow - if i understand, you need your proof of purchase and they will issue a serial number

    To help address performance issues the Identi-e web site is currently down for maintenance.  If you are trying to redeem a product code to obtain your serial number for the Student & Teacher edition of our software you will currently be unable to do so. We would recommend installing the software in trial mode for the moment until the maintenance period is complete.

  • Downloading Acrobat XI(Upgarde Acrobat install asking for previous qualifying serial number)

    I've just downloaded Acrobat XI and it is telling me that the serial number is not for a qualifying product. The drop down does not list Acrobat XI as an option.  How can I complete this download? 

    Hi bjohnsmiller,
    Welcome to Adobe Forum,
    I did check the order of Acrobat 11 standard purchased last year. It is an upgrade, When an upgrade is installed, it asks for previous qualifying serial number to complete the installation.
    Incase you do not have the previous qualifying serial number then you can :-
    1. Return the product (if within 30 days of purchase) & buy a full version
    2. Incase the purchase is more than 30 days old purchase, you can contact Adobe support http://adobe.ly/yxj0t6 as you will assisted to install with exception granted to you.
    Hope it helps you. Please inbox me privately with your call back number to assists you. Please mark this post correct or helpful if you find the information helpful. We value your opinion.
    Regards,
    Rajshree

  • That did not help me find out needy iPhone will break Icloud account for Iphone his serial number (DN**********TTN) for I am I can not activate buy user please help

    That did not help me find out needy iPhone will break Icloud account for Iphone his serial number (DN******TTN) for I am I can not activate buy user please help
    <Personal Information Edited by Host>

    Your question isn't at all clear. Is this a second-hand phone which has been locked by the previous user?  In that case only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515
    If you unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all.
    You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.
    You should not post serial numbers or any other personal data here; I've asked the Hosts to remove it.

  • Ho acquistato Adobe Creative Cloud ma il serial number non funziona

    è urgentissimo!!
    Ho acquistato Adobe Creative Cloud ma il serial number non funziona.. come posso fare?
    grazie Regà

    The Cloud does not use a serial number, it uses your paid account log in
    Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
    or
    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Just purchased Lightroom (stand alone) and asks for a previous serial number. I don't have one only an students version of photoshop for which I can't find the serial number

    Just purchased Lightroom (stand alone) and asks for a previous serial number. I don't have one only an students version of photoshop for which I can't find the serial number

    If it is asking for a serial number for a previous version then you purchased an upgrade version rather than a standalone version.  You should be able to determine this based on the price you paid.  If you do not own an earlier version then you need to purchase a full version rather than an upgrade.  If you did purchase a full version but acquired an upgrade version then you will need to acquire the full version.
    Contact Adobe support thru chat to help get resolution...
    Get help with orders, refunds, and exchanges (non-CC)
    http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

  • I purchased Lightroom 5 and Elements 12 and installed them on a computer. I now have a new computer, and wish to install them on the new one. When I tried to do so, my only option seemed to be Adobe Cloud. When I was asked for my LR serial number, it was

    I purchased Lightroom 5 and Elements 12 and installed them on a computer. I now have a new computer, and wish to install them on the new one. When I tried to do so, my only option seemed to be Adobe Cloud. When I was asked for my LR serial number, it was not accepted. Please help me install these two products; I prefer stand-alone, rather than a monthly fee. Thank you

    PSE 10, 11, 12 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
    PE 10, 11, 12 - http://helpx.adobe.com/premiere-elements/kb/premiere-elements-10-11-downloads.html
    Lightroom - all versions
    Windows
    http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
    Mac
    http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh

  • I bought a new computer and downloaded my lightroom 4 to it. When I installed the program it asked for my serial number and I impujted it. Then it asked for my previous serial number from my original lightroom 3 purchase. Since I upgraded to ligtroom 4 I

    I bought a new computer and downloaded my lightroom 4 to it. When I installed the program it asked for my serial number and I imputed it. Then it asked for my previous serial number from my original lightroom 3 purchase. Since I upgraded to lightroom 4 I don't have the serial number for the version 3. How do I get the serial number from my 3 version so I can activate my version 4 program

    If you have Lightroom 3 still installed, you can get it from there.
    If you don't and you have your box/disk, it should be on there.
    IF you don't have either of those,and you registered your software, you can log into your Adobe account and retrieve it there.

  • I have a new ipad.  I can't get support without my serial number.  Ipad won't turn on.  I ordered it from Target so I have no receipt.  I can't get telephone help without serial number.  What to do?

    I have a new ipad.  I can't get telephone support without my serial number.  The ipad won't turn on.  I order it from Target and there is no serial number on the invoice.  How can I get telephone help without serial number?  Please help!

    The Serial Number is on the back of your iPad.

  • Goods Receipt entry for items with serial number

    Hi All,
    When I try to create a Goods receipt entry, for items with serial number, i'm always getting the following error message.
    [OSRI] , 'The selected quantity of serial/batch numbers is greater than the quantity in row Id'
    The following is the code that I'm using
    Dim oInvetoryGenEntry As SAPbobsCOM.Documents
    Dim oSerialNumber As SAPbobsCOM.SerialNumbers
    Dim ErrCode As Long
    Dim ErrMsg As String
    Dim ret As Long
    Set oInvetoryGenEntry = oCmp.GetBusinessObject(oInventoryGenEntry)
    Set oSerialNumber = oInvetoryGenEntry.Lines.SerialNumbers
    oInvetoryGenEntry.DocDate = Now
    oInvetoryGenEntry.DocRate = 1
    oInvetoryGenEntry.TaxDate = Now
    oInvetoryGenEntry.PaymentGroupCode = "3"
    oInvetoryGenEntry.Comments = "GRN Entry11"
    oInvetoryGenEntry.Lines.ItemCode = "A00004"
    oInvetoryGenEntry.Lines.Price = 100
    oInvetoryGenEntry.Lines.Quantity = 1
    oSerialNumber.SystemSerialNumber = 55555
    oSerialNumber.InternalSerialNumber = "2354"
    oSerialNumber.BatchID = "bt1"
    oSerialNumber.Add
    ret = oInvetoryGenEntry.Add
    If ret <> 0 Then
            oCmp.GetLastError ErrCode, ErrMsg
            MsgBox ErrCode & " " & ErrMsg
        Else
            MsgBox "GRN Entry made."
        End If
    It would be wonderful if anyone help me out to trace the exact reason for this issue.
    Thanks
    John

    Hi John I'm almost sure that your working with SDK 6.5 with SP1 or lower, visit this address
    https://www.sdn.sap.com/sdn/collaboration.sdn?node=linkFnode6-1&contenttype=url&content=https://DI: Add more than one serial numbers in Invoice
    Maybe you can find your answer if you can fix it let me Know my email address is [email protected] because i had the same problem.
    Regards

Maybe you are looking for