Contacting the Mods.
I have been a member of this forum for a long time and have noticed that the only answer given by those with Sage or Guru tags to most problems is to contact the mods.
So if that is the only way to reach BT without the hassle and incompetence of using other methods,then I think that anyone with a problem should just save themselves some time and use the link below.
http://bt.custhelp.com/app/contact_email/c/4951
And also this thread or a new one should be made sticky.
Not good for the mods,but if BT did there job correctly then visiting this forum would not be needed.
I don't agree. This forum is primarily a customer to customer affair, with the moderators on hand to keep us in check and to provide practical assistance when issues can't be resolved between us.
Sometimes it's obvious from the outset that customer discussion is unlikely to add anything and the enquirer is referred to the mods straight away. I'm not going to do a count, but if anyone wants to I'm sure they would find that this happens in a minority of cases, not with "most problems". A good number of resolutions are achieved at customer level; when that's not the case and referral to the mods is necessary, at least much of the basic groundwork will have been done to take the mods direct to the core.
The mods are a small team that does a good job with limited time and resources. Encouraging people to go straight to them without any filtering on the forum would be a great way of rendering the service unworkable. Some would contend that that would be a good thing, forcing BT to do something about the often woeful standard level of customer care; I say pigs might fly. "Not good for the mods" would ultimately translate into "not good for us".
BT and its competitors, indeed most large service companies, generally provide a decent product. But they are almost universally hopeless when things go wrong. The economics are simple - it's cheaper to lose a few disgruntled customers than to provide grand customer service for all. That's not defending the indefensible, it's facing the facts of big business. It's not something I find palatable, but I lost the political argument ages ago and we have to deal with the consequences in the best ways we can. Bumping off a good niche is not a sensible way, however principled it might be.
You can click the white star next to this message if you think it was helpful.
Similar Messages
-
Any further steps before I contact the Mods?
The usual problem has arisen of slow internet speeds.
My connection is a wired connection; usually sees around 1.8 Mbps, two computers. Nothing has changed about our house set-up, and speeds started dropping very noticeably on Sunday. We have a BT Home Hub 2. As an intuitive reading, if I can stream a YouTube video at 480p without running into buffering trouble, it's working as normal. At present, it can only stream at 144p.
So far I've:
- checked our speed with the BT Speedtester.
Exchange to Router is 1.8Mbps
Router to Device is 0.76 Mbps (not sure if this is normal or not, as I don't run speed tests when everything's fine).
- done a 17070 line test: can't hear any noise on the line.
- no unknown devices on the network
- reset the Hub today; no improvement to speeds.
- tested speed on the other computer; similar issues with streaming on that computer.
- tried removing filters and other phones.
- run a few tracerts; I'm seeing very high pings (>100, sometimes ranged up to 300 or higher) to the first hop after my router (esr11.miltonkeynes4.broadband.bt.net); see attached picture.
I live roughly 4km from our exchange, so the slightly high line attenuation in the attached ADSL details below is to be expected, and is what we normally have.
So, if anyone can spot anything I haven't or suggest I try anything else, please do comment. Otherwise, I assume my next step should be sending in a report to the mods and seeing if they can help?you have a connection speed currently of 1.8mb but the high noise margin of 12 is not helping - normal noise margin is 6db. your connection time is only <3hrs is that because of the manual resets? manual resets actually make your conenction worse not better so a stable connection and no more resets will help
can you run btspeedtester and when first test completes then run diagnostic test and post results.
are you conencted to the test or master socket? do you have other sockets in other rooms?
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Phone not working. Perhaps one for the Mods)
I have tried all the usual things to no avail.
I really need the phone line to be working A.S.A.P as there is a careline fitted for emergency 24 hours a day, as my wife as well as being an amputee is prone to Epilepsy and falling and can get help at the press of a button or by the automatic fall detector.
I have completed the forms for priority repair, but this no doubt will take a little time to come in to effect.
I have reported the fault on-line and have been allocated a VOL number for the repair.
Is there any way this can be given priority under theses circumstances?
To enable the free call diversion do I just call 150 on my mobile or is there a different number?
Any help is appreciated.
Ray.
Ray.
Solved!
Go to Solution.Hi OldGold,
Thanks for posting, I'm sorry see you're having problems with the line. Please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
Thanks
Neil
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
After having been cut off half way through a live chat with the offshore team last night and no joy in getting any help there out of hours I followed the email link to post a query. The technical guys responded extremely quickly this pm while I was at work and asked me to provide further details.... Can I just reply to their email or will that go off into some email wastebin at BT end? The reason for the q is that the email address looks generic. Or do I have to raise another query via the website to respond to their email? If the latter then since the online chat is now the preferred route (it's back in their window of open hours) the website doesn't seem to have the link to be able to raise the email query window. I know I'm being thick but there you go....!
Hi mwb3008 ,
If they have emailed you then you can email them back, but for security BT will only accept the email address in which you had raised the fault.
Please quote your fault ref number
The BT email address may look like this "BT Customer Services <[email protected]>"
Also if you need any help from the community on this forum then just let us know. Some of the basic information like adsl line statistics can tell alot about the connection, you can always post them here and we can suggest ways in which may help you get your broadband back to normal.
If you still need more help one of the "experts/sages" on this forum can provide you with a link to contact the MODS who are a British BT Specialist Team.
cheers,
James
jac_95 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved. -
I know many contributors to these forums say thanks to mods in each individual thread but not being a regular forum contributor I thought I would start this thread.
I have had BB speed problems for months, which affected my Vision ‘on demand’ usage (the dreaded V04 message). Contacted India, spoken to engineers, had an engineer visit. The visiting engineer changed my telephone plate to an ADSL v1.0 type (no filters needed on any extension) and disconnected the earth wire. No real success.
Raised a compliant though the BT.com pages, then contact the mods direct, since then things have improved. Took a couple of goes but I now have speeds of just below 3.0mbps and have been able to watch the on demand stuff. I have been connected now for almost five days, no restarts / resync. I trust it will now remain stable, but only time will tell.
Contacting the mods is a one to one exchange and they appear to claim ownership of your problem. At least they make the effort, so a BIG thanks, especially Stephanie.Hi brightspark.
I am sure the mods will appreciate you making the effort to show your appreciation, cos I don't see mannnny threads saying thanks to the mods.
Hope your line stays stable
toekneem
http://www.no2nuisancecalls.net
(EASBF) -
The other day I bought an ipad with the new ios software on and it was in recovery mode, I took ot to the police on the day as I thought it was stolen, the police returned it to me today as it was legit but I cannot restore it and I have no way of finding out the owner? I laid good money for the ipad and I am absolutely fuming can you guys please help me as this is the first apple product I have ever purchased and at the minute it does not look like I will be purchusing anything else from or by apple!
It is not Apple fault at all. The previous owner did not wipe the iPod like they should
What to do before selling or giving away your iPhone, iPad, or iPod touch
If you can't contact the from whom you purchasd it then that is your fault from purchasinfg it from a shady person
iCloud: Find My iPhone Activation Lock in iOS 7
Find My iPhone Activation Lock: Removing a device from a previous owner’s account -
Contacting the forum mods - method changed.
Going by this thread:
http://community.bt.com/t5/Forum-Guidance-Ideas/Thanks-Mods-Admin/td-p/138227
it seems that the forum mods have changed their preferred method of contact from:
[email protected]
to filling out a detailed contact form:
http://bt.custhelp.com/app/contact_email/c/4951
Looking at the form it seems to be a better way of reporting problems that require intervention from the forum mods.
Just thought I'd bring this up and also thinking it would be a good idea for one of the forum mods to create a sticky in each section of the forums so that people can see how to get in contact with the mods.
Kind regards... Tom
BT Infinity2:POST REMOVED...
By myself
IceZaroth
BT Community Helper -
whem installing itunes on my mums new computer which is windows 7 i get this message everytime "this installation package could not be opened. Verifiy that the package exists and that you can access it, or contact the application vendor to verify that this is a valid windows installer package"
Let's check your Windows system.
1. Have you done all the important windows updates and service Packs on your system. If not do it now. START button, type in Windows Update and ENTER. Select 'CHECK FOR UPDATES'
2. Let's check your Windows system files for possible file corruption
SCAN and repair possible Windows system file corruption:
Go to command prompt (START/ALL PROGRAMS/ACCESSORIES right mouse click "command prompt" and choose "Run as Administrator"
type in
sfc /scannow
let Windows fix any system files that need to be repaired.
Restart the computer if it did actually repair any files.
3. Check your system for possible Malware. But you have to do it in WIndows Safe Mode.
Start your computer in "Safe mode with networking", go to this link download a free version of Malwarebyte.
http://www.malwarebytes.org/products/malwarebytes_free
Install and perform update immediately, then do a full SCAN. Remove malware if it indeed finds any. Restart computer to regular windows to let Malwarebyte complete the removal.
To start your computer in safe mode
Press and hold the F8 key as your computer starts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you'll need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.
On the Advanced Boot Options screen, use the arrow keys to highlight the "safe mode with networking" option, and then press Enter. Log on to your computer with a user account that has administrator rights.
When your computer is in safe mode, you'll see the words Safe Mode in the corners of your screen. To exit safe mode, restart your computer and let Windows start normally. -
We are using Windows Server 2012 Standard installed in VMWare / Virtual machine and to access this we use vSphere client and Remote Desktop Connection / service was already enabled and was working fine with User PCs / laptops remote desktop into the server
2012, until it gave an error message of: Remote session was disconnected because there are no remote desktop license servers available to provide a license. Please contact the server administrator. whilst logging into the server.
We DON'T use Active Directory nor and we don't use domain and not looking to use it any-time soon.
I checked the RD Licensing Diagnoser and it says the grace period has expired and the licensing mode for the remote desktop session host server is not configured. I have checked the Remote Desktop Gateway has been stopped and I tried to start it and it
resumed to stop, here I assume its where the licensing part comes in to re-enabled this.
I have been trying to follow these articles online: http://ryanmangansitblog.com/2013/03/27/deploying-remote-desktop-gateway-rds-2012/ and http://www.concurrency.com/blog/rds8-add-a-licensing-server-2/#Install the overview part that I cannot get into,
because I think we have to be is AD DS for this which we don't. Is there a way around this for non domain / just standalone set-up? Is it a must / requirement we need to be in a domain in order for Remote Desktop Connection to work?
Also, we have a Windows Server 2012 RDS CALs - 10 (software and licence key), will the licence key work for the Windows 2012 Server Standard? We do not want to install the other Server mentioned which comes with CAL / licence key as its time consuming
to reinstall other programs. I have installed Server role service of Remote Desktop Licencing and automatically installed other associated services needed. in the RD Licencing Manager, the Server had a red cross and I "Activate Server"
where I followed: http://www.concurrency.com/blog/rds8-add-a-licensing-server-2/#Install in Install Licences section and I have used the licence key of CAL - 10 mentioned above; it stated I have successfully completed the install licences wizard and displayed:
10 Windows Server 2012 - RDS Per User CAL installed, and in the RD Licensing Manager the server turned into a green tick and added the licence.
I then tested the Remote desktop connection from my PC and the same error message was there and checked the RD Licensing Diagnoser and the same error messages was there. I haven't restart the services of Remote Gateway / the server itself; do I really
need to reboot server?
Any advice / guidance would be very much appreciated and this is a urgent matter.
Thank you for your time.Hotfix Released here:
http://support.microsoft.com/kb/2916846 -
Firefox could not install this item because "install.rdf" (provided by the item) is not well-formed or does not exist. Please contact the author about this problem.
The statement above is in the pop up error box every time, when I launch Firefox. If I click ok in the box Firefox then opens. How do I fix this initializing/launch problem?Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).<br />
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.<br />
You can use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.<br />
You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")<br /> -
I downloaded the free Mavericks upgrade to my late 2008 MBP on Friday. I made sure to plug in my external hard drive so that Time Machine could back up beforehand. (I should say I'm not clear about the different kinds of backups that Time Machine does - I just plug it in and let it go.).
So have tried several times over the weekend to install, it takes 46 minutes each time - only to tell me it can't do it. There was an error message of needing to contact the software provider (or something similar). After searching the internet (on my husband's computer - since my MBP is rendered useless right now) I decided maybe I should wait on Mavericks and just do a system restore. However, when I plugged in the Hard Drive and proceed to System Restore, the latest date available is one from September of 2012 (14 months ago)... I've wondered if the date might be wrong? But I'm afraid to choose it because I'm not sure what I would lose. It might take me back to Snow Leopard rather than Lion... (however, the version on Restore was 10.8.1 which is Mtn Lion, right? Even tho it was last year...)
Some sources online say that I should go into applications and delete the install -- but I can't get to anything on my computer.
I tried to do a reboot in safe mode - but not sure if it worked...
I did look on the installer log error and the latest error is:
Local Host Report crash [378]
Can anyone help me? (Using simpleton, non-techie language?
ThanksI downloaded the free Mavericks upgrade to my late 2008 MBP on Friday. I made sure to plug in my external hard drive so that Time Machine could back up beforehand. (I should say I'm not clear about the different kinds of backups that Time Machine does - I just plug it in and let it go.).
So have tried several times over the weekend to install, it takes 46 minutes each time - only to tell me it can't do it. There was an error message of needing to contact the software provider (or something similar). After searching the internet (on my husband's computer - since my MBP is rendered useless right now) I decided maybe I should wait on Mavericks and just do a system restore. However, when I plugged in the Hard Drive and proceed to System Restore, the latest date available is one from September of 2012 (14 months ago)... I've wondered if the date might be wrong? But I'm afraid to choose it because I'm not sure what I would lose. It might take me back to Snow Leopard rather than Lion... (however, the version on Restore was 10.8.1 which is Mtn Lion, right? Even tho it was last year...)
Some sources online say that I should go into applications and delete the install -- but I can't get to anything on my computer.
I tried to do a reboot in safe mode - but not sure if it worked...
I did look on the installer log error and the latest error is:
Local Host Report crash [378]
Can anyone help me? (Using simpleton, non-techie language?
Thanks -
Hello all, new to the forums.
I've been recieving the error message "itunes could not contact the ipod software update server because you are not connected to the internet". This problem didn't occur at all for the past 2 years of using itunes.
I've already scanned through numerous websites and forums for help, but none of them worked.
This set of instructions resulted in no change to any of the problems, though iTunes lists that as the supposed solution.
# Open Internet Options from control panel.
# Click the Connections tab.
# Click the LAN Settings button.
# Select the Automatically detect settings checkbox.
Others include installing IE7, which that didn't work either.
Can anyone help?Here it is:
Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
LENOVO 2537FC4
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 003DB3100363E3C0
Current user is not an administrator.
The current local date and time is 2011-06-16 17:03:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA NVS 3100M
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.3.1.55 (x64) is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {505BB17D-FA14-4FA0-9D77-F7998FEBB435}
Description: Intel(R) Centrino(R) Advanced-N 6200 AGN
IP Address: 192.168.0.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Thu Jun 16 16:54:56 2011
Lease Expires: Fri Jun 17 16:54:56 2011
DNS Servers: 192.168.0.1
68.94.156.1
Adapter Name: {610821DE-0532-4C65-839B-B74B65859FBA}
Description: Intel(R) 82577LM Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {10983C8A-FCDA-4B2F-8A89-E1596BA6B7BA}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: Broadband Connection
Connected: No
Online: No
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-06-16 15:35:33. -
I can't activate iMessage on my iPad3; message says: Unable to contact the iMessage server. Try again."
Settings > iMessage > Enter Apple ID
I enter the info
Click "Sign In"
Prompted for my Apple ID Password again (in a pop up)
Message appears "iMessage Activation" + "Could not sign in. Please check your network connection and try again."
OK the message
I verify Safari can get toethe web & load pages OK
Back to iMessage in Settings
Repeat steps 1-4
Now at iMessage screen where I set how people will message me. I have my iPhone's number, my email address I use for Apple ID, and my @me email address
I leave them all checked and I hit "Next"
"Verifying" with the spinning wheel at the top of the screen...
Pop up message says: "iMessage Activation" + "Unable to contect the iMessage server. Try again." (this is about the 6th time I've tried this)
What have I done to try to make it work?:
Retied as directed by iPad
Powered iPad off & tried again
Turned airplane mode on, off, and tried again
Verified that the iPad DOES have network access by browsing the web with Safari (not using 3G/4G, wifi only)
Please suggest something...someone.... anyone?I can't activate iMessage on my iPad3; message says: Unable to contact the iMessage server. Try again."
Settings > iMessage > Enter Apple ID
I enter the info
Click "Sign In"
Prompted for my Apple ID Password again (in a pop up)
Message appears "iMessage Activation" + "Could not sign in. Please check your network connection and try again."
OK the message
I verify Safari can get toethe web & load pages OK
Back to iMessage in Settings
Repeat steps 1-4
Now at iMessage screen where I set how people will message me. I have my iPhone's number, my email address I use for Apple ID, and my @me email address
I leave them all checked and I hit "Next"
"Verifying" with the spinning wheel at the top of the screen...
Pop up message says: "iMessage Activation" + "Unable to contect the iMessage server. Try again." (this is about the 6th time I've tried this)
What have I done to try to make it work?:
Retied as directed by iPad
Powered iPad off & tried again
Turned airplane mode on, off, and tried again
Verified that the iPad DOES have network access by browsing the web with Safari (not using 3G/4G, wifi only)
Please suggest something...someone.... anyone? -
I am getting this message when trying to upload an album to Apple from iPhoto - An error occurred when trying to contact the Apple on-line Store. Please try again later!!!
Do you mean trying to purchase an iPhoto book? Try rebooting and ordering again. If that fails Boot into Safe Mode, Mac OS X: Starting up in Safe Mode, and try ordering from there.
OT -
We have updated the Mods profiles to give some more information of who we are and what we are about
DaveM - Moderator
Head Quarters: Enniskillen. Northern Ireland
Tunes:: Anything related to Thin Lizzy or rock / metal in general.
Books: Mostly biographies but I'm a big fan of WW2 books.
Quality Movies: I'd have to say Interview with the Vampire is my fav movie but anything horror or war related and I'm happy enough.
On the Box: Crime documentaries or again anything war related at all.
Awesome Sports: Boxing
Where I spend my time on the tinterweb (when not here ):
Mostly Thin Lizzy or gig sites.
Pets: None
The World of DavidM: If you haven't already guessed I worship Thin Lizzy but rock / metal in general plays a huge part in my every day life. I enjoy the odd night out but live gigs or concerts is my big thing. I love going to gigs. I'm a lifelong Liverpool fan which causes quite a few tears!!!
Working in BT: I really love working here. It's easily the best job around.
PaddyB - Moderator
Head Quarters: Enniskillen
Tunes:: Everything from Johnny Cash to The Beastie Boys to One Direction. I'm a big fan of the old school rap but enjoy good music.
Books: I'm in the middle of reading the first book of The Game of Thrones
Quality Movies: Full Metal Jacket, The Thin Red line, PS I Love you, The Godfather 1, 2 (the 3rd was okay and I see it as a necessary ending). An old classic would be Gone with the Wind.
On the Box: Homeland, the Sopranos and The Wire. My favourite show on the box at the moment is Ex on the Beach and The Walking Dead, who doesn't love Zombies?! I also Enjoy Holly Oaks and Coranation Street
Awesome Sports: Squash, Football (I'm a Liverpool supporter YNWA)
Where I spend my time on the tinterweb (when not here ): Wikipedia, BBC News, YouTube.
Pets: Miya, my Doberman and booboo my Chiwawa.
The World of PaddyB: Outside of BT when they take the chains off, I enjoy playing my Xbox, I'm a big Halo nut and love the game probably a bit to much. I'm originally from south Africa and live for my BBQ's roll on the summer :-)
Working in BT: I have been working for BT for the last 7 years and have been a moderator for the last 3 years or so. During my time in BT I have worked everything from the BT Shop to Broadband orders Billing, PSTN and Broadband Faults. I really enjoy my roll as a moderator and working in social media in general, I am always learning something new from the community in a forever changing landscape. I'm here to help if you need anything don't be afraid to give me a shout.
StuartH - Moderator
Head Quarters: Enniskillen
Tunes:: Anathema, Katatonia, Porcupine Tree, Clutch, Alabama Thunderpussy, Orange Goblin, Misfits and Down
Books: not much of a reader but in the past Hitch hikers guide, Terry Pratchetts Discworld Novels, Stephen Kings Pet Cemetary (the film adaptation was shameful
Quality Movies: Star Wars (original Trilogy) Anchorman, Alien, Kill Bill, Ghostbusters
On the Box: League of Gentlemen, Psychoville, The Thick of it, The Big Bang Theory
Awesome Sports: MMA, Rugby
Where I spend my time on the tinterweb (when not here ): A lot of social media sites and PC Sites, I tend to bounce around some forums as well but mostly discussing online gaming and PC Hardware upgrades.
Pets: Cat
The World of StuartH:
Bit of geek when it comes to computers and gadgets and enjoy trying to fix problems and have been known to open a pc for fun lol. Enjoy Music and play Bass in a band with a group of friends. Enjoy Travel but don't get the opportunity as much now that I am trying to be a grown up .
Working in BT:
Have worked for BT For best part of 8 years have done many jobs within the organisation all within Customer Service apart from a year where I was involved with Training and Development. I enjoy my role as a Forum Moderator and hope to continue within the area for the foreseeable future.
NeilO - Moderator
Head Quarters: Enniskillen
Tunes:: I like my dance tunes and I’m really getting into dutch house at the moment my favourite DJ’s are laidback luke and chuckie but I also listen to a lot of hip hop and dubstep and trance.
Books: I don’t read many books the last one I read was broken angel (not very good) so I think it put me off.
Quality Movies: Shawshank redemption, Jango unchained, lord of the rings, Avengers, Avatar
On the Box: Game of Thrones, Walking dead, Sopranos, Big bang theory, Masterchef.
Awesome Sports: I love watching F1 and Football. Man U are my team, occasionally also I try to play golf and I stress try.
Where I spend my time on the tinterweb (when not here): Youtube, ebay, Wikipedia, IGN gaming.
Pets: None
The World of NeilO: Outside of BT I like playing PS3 and I’ve recently built my first gaming PC. I also like clubbing and make an annual pilgrimage to Ibiza every year for a week of madness and dance music with my best friends. Modifying and tinkering with cars has always been something that I’ve done and I can’t seem to leave any car I’ve owned standard for too long. I’m also a keen cook and enjoy trying new recipes.
Working in BT: I’ve worked in BT since 2004 and have done almost every type of customer service role from line faults to director level complaints and moved over to the social media team a few years ago and up until recently I worked on the BTCare twitter and facebook pages.
RobbieMac - Moderator
Head Quarters: Enniskillen, Northern Ireland
Tunes: Enjoy listening to trance/house music mostly but I’m easy going and would be happy listening to most genre of music..
Books: Not a big book reader to be honest. I find watching movies keeps my attention longer
Quality Movies: The Green Mile, Shawshank Redemption, All the Die Hards, Bad Boys 1 & 2, The fourth Kind, Taken 1 & 2, Black Hawk Down, The Bond movies (even the older ones) and everything involving Eddie Murphy!!
On the Box: Criminal Minds, The Inbetweeners, Celebrity Juice, Bear Grylls, The Cube, NCIS, Mythbusters, CSI and I enjoy anything presented by David Attenborough..
Awesome Sports: My Favourite sport would have to be the footy and I’m a big Man Utd fan! I enjoy “watching” snooker (as playing is much harder than the pros make it look) and I’m also well entertained watching the darts!
Where I spend my time on the tinterweb (when not here ): I do the odd bit of surfing when I’m at home but most of my time is spent competing online on my PS4. My “better half” recently asked me would I ever get sick of it but I could safely say the answer to that would be “no!!”
Pets: Harley (My Yorkie)
The World of Robbie: I’m an avid online gamer and most of the time I’m flat out on my PS4.
Working in BT: I’ve been working at BT now for the last 7 years and have worked in most areas of the business. Over the last 3 years I’ve been working in social media and have enjoyed every minute of it. I’m excited about the journey ahead on the forum, getting to know all of you to share my knowledge and to learn from you guys too no doubt
OlgaC - Moderator
Head Quarters: Enniskillen, Northern Ireland
Tunes: I will listen to most types of music, from dance to rock. I can adapt to all styles of music and you could find me at any type of gig.
Books: Game of Thrones, The Hunger Games, PS I Love You.
Quality Movies: Taken, The goonies, The Shawshank Redemption, The Green Mile, The notebook, Step Brothers.
On the Box: 24, Breaking bad, Luther, CSI, Game of Thrones (the books are better )
Awesome Sports: I am into most sports and will happily spend an evening or weekends watching the football. I spend time watching boxing, darts it’s all spectator sports unfortunately.
Where I spend my time on the tinterweb (when not here ): Shopping, Social Networks and more shopping! I keep my postman busy!
Pets: None
The World of Olga: In my spare time I enjoy going out socialising with my friends although it’s not as often as I would like nowadays Going to the cinema and generally chilling out.
Working in BT: I have worked in BT for 6 years now starting with billing and then recently moving onto Social Media. I have been working on BT Sport for the past few months which I really enjoyed and I am looking forward to working on the Forum and learning new things
StephanieG - Community Manager
Head Quarters: Enniskillen, Northern Ireland
Tunes: A bit of everything (apart from anything headache-inducing!)
Books: Too many to list! Favourite authors include Terry Pratchett, Steven Erikson, Isabel Allende, Pablo Choelo.
Quality Movies: The Departed.
On the Box: Homeland, The Walking Dear, Breaking Bad.
Awesome Sports: Watching sports? None. Doing sports? Hm, does going for walks count? Occasional gym-goer.
Where I spend my time on the tinterweb (when not here ): Reading blogs, tweeting, YouTube.
Pets: None
The World of StephanieG:
I enjoy reading (mostly fantasy novels), and I have been known to dabble in astronomy.
I must say I am bit of a geek as well when it comes to fantasy and sci-fi books and movies, and I have been known to dabble into anything ranging from studying German to playing the guitar (so far quite badly, but I’m getting there!), though at the moment my main personal interest is astronomy. I am originally from Italy so at least I have the Italian language covered pretty well!
Working in BT:
I have been with BT since the 25/09/06 (I still remember the date!) and I initially worked taking billing calls. Since then, I have gained experience in pretty much every other aspect of customer service working via all sorts of mediums (calls, emails, Live Chat, blogs, Twitter, and – obviously – forums). I have been a moderator on this forum since its Beta inception and I now work with SeanD as Community Manager. My time in BT has been challenging at times but I've thoroughly enjoyed the experience and wouldn't change it!
SeanD - Community Manager
Head Quarters: Enniskillen, Northern Ireland
Tunes:: Trance, (Above and Beyond, Armin Van Burren, Ferry Corsten, Paul Oakenfold) Rock (3 doors down, partial to a bit of ACDC). Cant stand any sort of POP music
Books: Long Walk to Freedom by Nelson Mandela
Quality Movies: Inception, Black Hawk Down, The Ghost and the Darkness, IP Man 1 & 2, Ong Bak
On the Box: Walking Dead, Sons of Anarchy, Dexter, Person of Interest and Game of Thrones
Awesome Sports: MMA, Football, Rugby Union, Rugby Sevens, Golf, Boxing, Snooker
Where I spend my time on the tinterweb (when not here ): YouTube, IMDB, Wikipedia
Pets: None
The World of Sean D:
I’m an avid Man United Fan and enjoy socialising, in the pub or otherwise. I love to travel, both around Ireland and abroad. I would one-day love to see the Aurora Borealis. I enjoy anything technical and love tinkering with computers, I’m by no way an expert but that’s part of the enjoyment. I am also a huge Halo fan and enjoy the online aspect of battling it out with people all over the world.
Working in BT:
I have been with BT since 2006 and thoroughly enjoy my time here. I started out in broadband sales, helping customers place orders when they were unable to do so online. I have also worked on the old BT Shop Sales, Customer Services, doing orders and billing and BT Business live chat. I started working on BT’s Social Media programme in 2008 and have been a moderator since the old Beta forum. I am now one of the community managers and absolutely love my work.
NigelE
Head Quarters: Enniskillen, Northern Ireland
Tunes: Pretty much anything that falls into the category of Rock
Books: Anything by Michael Crichton, Stephen King or John Grisham, and yes the books are always better than the movies!
Quality Movies: The Dark Knight, Goodfellas, Predator, Cobra, Commando, Rocky, Argo, Skyfall
On the Box: I’ve generally given up on television with the exception of whatever is on GOLD or Dave (mainly old Top Gear episodes)
Awesome Sports: The vaguely Football-like sport that Liverpool FC play
Where I spend my time on the tinterweb (when not here ): Browsing various videogame forums, amazon, googling random stuff, getting a rise out of Man U fans on footy message boards
Pets: None
The World of Nigel: Spending time with my other half and watching sports (possibly involving the odd pint) Quite big into my videogames at the moment on the mighty Wii U
Working in BT: Since 2004 – started out doing calls and working my way up to doing social media via a couple of career detours… like the rest of the guys I love it and can’t imagine doing anything else
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)rawhog,
Please don't spam other moderators that have nothing to do with the iPhone 4 pre-order process.
The truth is ALL stores should receive inventory and that list is no longer needed nor do I have enough time to support it. Also, we will never release counts.
Give your store time to receive any additional shipments and check with them this evening.
Jacob|Web Planner | Best Buy® Corporate
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