Contacting UK Customer Services
What a mess is the so called customer services and fault reporting system with BT.
Why oh why does BT think that by using India based call centres helps their customers (I suspect it is more based on profit motives than "service").
All I wanted BT to do was change the incoming phone socket from an old GPO socket (at least 35 years old) to a new version so that I could actually plug my new broadband 3 router/hub into it.
After being bounced around from customer service to the faults department (all in India) they kept telling me that I should just use the original socket and plug the hub into it and no amount of explaining that the socket was so old that it does not have the correct plug to take modern phones or broadband equipment worked.
I asked to be connected to the UK customer services as it was clear that they did not have the expertise to resolve the issue but they said that it was not possible but they could send an engineer out and I would be charged for this and any required installations.
I refused, as far as I am concerned the incoming phone socket is BT's responsibility and without the correct socket I am unable to use the service I am paying for.
Well to cut a long story short it would appear that if you wish to contact the UK customer service just dial 150 and hold on (do not respond to any prompts asking you to enter any number or take the customer service survey) and eventually it will be answered by an English centre.
The upshot is that I explained my problem and they are sending someone out this coming Saturday to change the socket at no cost to me.
So BT you now have one happy customer again BUT why put your customers through the time wasting (about one hour) in the first place!!!!
ohcrumbs2 wrote:
So BT you now have one happy customer again BUT why put your customers through the time wasting (about one hour) in the first place!!!!
Because it's cheaper to upset a few than to provide a responsive service for all.
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