Contacts app randomly merging contacts

Question

Client's blackberry merging ramdom contacts automatically.Ex:Attila merged with Jon totally different numbers and no email. Evan Dickenson turned into Harry slade Dickenson Mark turned into LindseyTotally random and I think it’s only happening between personal contacts. Is there any way to disable auto merge on contacts app?

Answer 1

I am also having this problem. I have 3 accounts that sync contacts wirelessly (Office 365). Random merges occur WITHIN the same account, and also ACROSS accounts. The contacts that merge (may be as many as 40 links to one original contact) do not seem to have anything specific in common and they are absolutely NOT meant to be merged. This results in a lot of handwork to unlink these contacts. If, for instance, contact A is incorrectly linked to contacts B, C, D, E, and F, I cannot just tap 'unlink' for B, C, D, E, and F and be done with it. If I do that, and then click 'save', that results in contact A being alright, and then having contact B still linked to C, D, E and F. So, I have to unlink contact B from contact A. Then press save, wait for that to take effect (number of links goes down by one). Then go back into the linked contacts and repeat for all linked contacts. You never now, nor can you see at a glance, which of your contacts has incorrect links, and there may be as many as 40 links to one contact. It is a hellish job. To make matters worse, if I have succesfully rearranged/unlinked my 500+ contacts, they may decide to spontaneously merge in obscure ways the next day. These contacts were added by adding the 3 EAS/ Office 365 account credentials and selecting 'sync contacts'. It is my preferred method, and it works on my laptop, 3 workstations, Playbook and iPad. Just not on the Z10. I am not on BES, by the way. It is the only negative I can think of on my Z10, but it affects the use quite severely. Is there any kind of solution to this? I do not seem to have the option to turn this auto-merging off, or do I overlook that toggle somewhere? It would be far less work to manually link the contacts that I WANT to link, rather than having to manually unlink the contacts  that I do NOT want to link.  Please advise.