Contacts do not sort correctly

Whenever I add a new contact to my iPhone 4 S, the name goes to the top of my contact list and not where it should be in its alphabetical category, thus sorting of the contact list is not in alphabetical order. I did program it to list contacts by first and last name, I also reset the phone several times but to no avail. I even went to an apple store and no one knew how to solve the problem or why it was happening. Can anyone provide me some assistance in solving this problem ?
Thank you in advance.

No none, the contacts just do not sort in alphabetical order they should be in. For example I added a name that started with an S but it would not go under the S category of names but rather it would create a new S group at the top of the contact list before the contacts starting in A. The OLD list of names starting with S is still existing and in the right alphabetical order but the new contact would not save under that group but rather as I said in a new group starting with S at the top of the contact list.

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