Contacts duplicate, crash, and wonky phone behavior
I have some exciting problems.
Problem 1: My contacts list duplicated a number of my contacts, such that (example) Joe Smith appears multiple times under "S", once or twice under "R", maybe once or twice under "T", once under "M", etc. Not all contacts are duplicated, just several. I cannot delete the duplicates.
Problem 2: The same time the duplication happened, the contacts list started crashing whenever I scrolled past a certain point alphabetically (usually around M or N). Mail will also crash if, when writing a new email, I try to go to my contacts list to add an email address, or if the first letter I type into the "to" field could be linked to an address from someone below letters M or N in the contacts list.
Problem 3: The same time 1 and 2 popped up, it also started doing this thing where if I dial a phone number from the keypad, the "phone" screen doesn't stay up once the call starts; instead, it goes back to the "home" screen with the green "touch to return to call" bar is up. In this mode, touching the green bar does nothing, and if the person I've called doesn't answer, I am unable to end the call myself -- no "end call" button. I have to power off the phone.
Cool, huh?
Things I have tried:
-- Restarted
-- Restored
-- Updated software
-- "Erase all settings and data", then restored my contacts
-- I've gotten a new handset, due to an unrelated issue that came up before this with the 1.1.1 update.
-- I've gotten a new SIM card, on the advice of the Apple Store Genius who said he had no idea why my phone was doing what it was doing. Calls to Apple Support have suggested similar things.
Anyone else have any advice? This is really frustrating.
~Mikell
Hey olinerd,
Is the computer running Mac OS 10.4.11 and iTunes 7.5?
Click the Apple in the top left corner of the screen and then Software Update.
Are the contacts duplicated on the computer?
Have you installed any syncing software on the computer? anything used to sync a PDA or pocket PC?
If you have try uninstalling or updating it.
Try Resetting the Sync History from the iSync Preferences and then sync the iPhone again.
http://docs.info.apple.com/article.html?path=iSync/2.0/en/isc39.html
Jason
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