Contacts either duplicate or gone since cloud upgrade.

Okay Verizon. I am at my wits end here. Upgraded to cloud, followed wizard and only choice my contacts and a few select files to be uploaded. Next day all my contacts on my phone are duplicated. As I understand the info cloud is supposed to automatically replace backup assistant but mine is still on phone so I think that must be the problem. Remove backup assistant from phone, next day I have no contacts at all. Luckily they are online so I sync. After sync only part of contacts are there. From what I an tell anything put on phone in last several months are gone. Also things like groups and photo assigned to contacts are gone. I spent over 30 mins putting this info back and literally as I make last fix the phone goes back to home screen by itself and when I go back to contacts every contact is gone again. I have synced, imported from a year+ old backup save when I got the phone, and even manually put in the contacts, all is fine for a day or so, then they are either duplicated or gone.
To add to my frustration Verizon support has been worthless. Nothing even near on topic comes up when I search. Even this site asks me to pick where to put the post without any guidance as to where it should go. I hope someone sees this that can help.

As Jake suggested go with Google if you have an Android phone enter your Gmail account and from there you can do two things you can set up your contacts on the Online Site and then sync them to your phone or set the contacts up on your phone and when your done, Go onto the Main online site and there you can check all your contacts, re-adjust & update them if needed all on the main Gmail site and once your finished it will sync to phone and make the necessary corrections..
Good Luck b33

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Thanks, but as I've said I've tried all of that described in the reference you've kindly given. I don't have a local cache, and hence no PST files. The only one I have is an OST file which I have checked for integrity using the Microsoft supplied tools. I have switched to local PST (a suggestion given in another thread), and found that not to work either, so have switched back to non cached. I have even renamed the OST file to .BAK, and had it rebuilt. Again to no avail. There is a bona fide bug here. The http://docs.info.apple.com/article.html?artnum=306635 article does only say "This may be due to the format of the Outlook Personal Storage File (.PST)", so I guess as the operative word is "may", its not a guarantee of this being the solution.
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Last edited by poseidon (2012-08-09 19:16:38)

swordfish wrote:
poseidon wrote:
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