Contacts have a red line through them

I have a contact in my phone that has a red line through it and they cannot call me but I can call them.  please help me fix this problem.
Thanxs

If you can hook another monitor up and the line is also on it, the problem is your video card. If it's not on the other monitor it's your iMac display. Either way it's not good. Most iMac video cards are soldered onto the logic board and if it goes bad the whole board needs to be replaced and is very expensive. If it's the display it can be changed out but not cheap. Since you have a 20" and 10.5.5 it sounds like an older machine and may be time to get a new one. You need to take it to an Apple repair place to find out for sure.

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