Contacts ID displaying differently when receiving voice calls and sms

Dear BB Support Community,
I have an issue with my Classic device that has been quite frustrating (I am very new to BB). When I receive a phone call from one of my contacts, I can see who is calling. But when the same person sends a text message, only their phone shows up. The device is not connecting that number with the existing contact name.
One of the causes of the problem is that my carrier, for some reason, decided to use the number of the caller without the country code when the person is making a phone call (something like 0xxxyyyyy). But when the same person is sending a text, the carrier adds the country code to that number (+ccxxxyyyyyy).
What is frustrating is that all other android and nokia phones I have used previously had no problems with this difference on the carrier's use of area/country codes. But BB10 seems not able to connect these two numbers.
Can anyone help me?

Open the phone app. swipe down from the top and go to Settings. Then go to Smart Dialing. Make sure the proper country and area code info is stored in there.
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Contacts ID displaying differently when receiving voice calls and sms

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