Contacts in wrong area?

Hey guys,
My dad just got the new blackberry torch and he was extremely aggrivated because he couldn't edit any of his contacts. I took a look for him and noticed that his contacts folder was empty. His contacts show up when he presses the green button on the left (the one you'd normally press to get to your call log).
Basically, all his contacts are listed under some area of his call log, therefore you cannot choose to SMS any of them or edit the contacts.
I hope this question made sense to someone. He is really frustrated with the phone, so I thought Id post a question to see if anyone could help. Thanks!

Hello kels12252,
This article may help with your issue: Contacts do not display in the contact list when filtering contacts by category http://bbry.lv/fJrrxk
Cheers,
-tg
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
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