Contacts Missing from "To,CC" buttons on Outlook 2010

I recently restored Office from my backup to a different computer. Everything works
except my contacts do no appear when I click the "to" or "cc" buttons. All of the assistance that I have been able to find relates to Office 2007 and apparently does not apply to 2010 since there is no "tools" option with the appropriate tabs
or dropdowns.
Help! Please!

Hi,
Outlook 2010 have new interface, Tool tabs integrate into File ribbon.
If you have Contacts in the Contacts folder but they are not accessible when you click on the To button, check these settings:
Make sure the Contact folder is enabled as an email address book. Right click the Contacts folder, choose Properties then Outlook Address Book. Is the box to enable as email address book is checked?
If this is grayed out...
Go to File – Account Settings, choose View or change existing directories or address book. Is the Outlook Address Book present? If it isn't listed, add it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.
For more detailed, please see the link below:
http://office.microsoft.com/en-us/outlook-help/contacts-are-missing-when-i-click-the-to-cc-or-bcc-buttons-HA010219428.aspx
Feel free to post back. Thanks.
Tony Chen
TechNet Community Support

Similar Messages

HT204150 Contacts missing from iCloud on PC

Installed Office 2010 yesterday on Inspiron 620, Windows 7. Contacts missing from PC but are in iCloud and showing up on iPad. Checked the icloud, signed off and back on. Still do not show up. Were there before the Office installation. I see iCloud on control panel but not in programs. It showed in programs before ioffice install as well as on control panel. Not sure if it is really still installed because I see it one place but not another. Thanks.

Hello Abanoub Usama,
The following article provides details the steps necessary for restoring access to your device.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
Cheers,
Allen

I can't get the iCloud Contacts and Calendar folders to appear in Outlook 2010 using the iCloud Control Panel.

I can't get the iCloud Contacts and Calendar folders to appear in Outlook 2010 using the iCloud Control Panel. Also the datafile share which ends in .aplzod is not created in Outlook. The Contacts and Calendar are sent to iCloud (verified on iCloud.com) but the iCloud folders are not created in Outlook in the Contacts and Calendar navigation panes.   I get a message toward the end of the sync process indicating that there was an unspecified error. I'm using the newest version of the iCloud Control Panel, the 32 bit version of Outlook 2010, Windows 7 64 bit, an iPhone 3GS, and the latest version of iTunes. Any ideas how to complete the sync process to the end?

Pretty much the same for me: Windows 7 64-bit, Outlook 2010, iCloud Control Panel 1.0.1, iPhone 3GS. Error report at end of setup process is shown below, and has been emailed. Any help please?
Your setup couldn't be started because of an unexpected error.
Error: 0x8004010F: ZebraBootstrap::ActivateDataFile: Could not create msgservice
AppleOutlookDAVConfig version: 3.0.42.0
Windows version (6.1.7601): Windows 7 Home Premium Edition Service Pack 1 (build 7601), 64-bit Local app data directory test: Pass Temp directory test: Pass Outlook version: 14 (14.0.6025.1000), x86 Outlook location (installed): C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE MAPI location: C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL
MAPI logon succeeded
Message Stores Table:
Outlook Data File, 4E495441F9BFB80100AA0037D96E0000
Outlook Data File, 4E495441F9BFB80100AA0037D96E0000
Outlook Data File, 4E495441F9BFB80100AA0037D96E0000
Contents of C:\Program Files (x86)\Common Files\SYSTEM\MSMAPI\1033\mapisvc.inf
<Not found>
Contents of C:\Windows\system32\mapisvc.inf
[Services]
MSFAX XP=Fax Mail Transport
[Default Services]
MSFAX XP=Fax Mail Transport
[MSFAX XPP]
PR_PROVIDER_DLL_NAME=FXSXP.DLL
PR_RESOURCE_TYPE=MAPI_TRANSPORT_PROVIDER
PR_RESOURCE_FLAGS=STATUS_NO_DEFAULT_STORE
PR_DISPLAY_NAME=Fax Mail Transport
PR_PROVIDER_DISPLAY=Fax Mail Transport
[MSFAX XP]
PR_DISPLAY_NAME=Fax Mail Transport
Providers=MSFAX XPP
PR_SERVICE_DLL_NAME=FXSXP.DLL
PR_SERVICE_SUPPORT_FILES=FXSXP.DLL
PR_SERVICE_ENTRY_NAME=ServiceEntry
PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY|SERVICE_NO_PRIMARY_IDENTITY
HKLM\Software\Microsoft\Office\14.0\Access\Access Connectivity Engine\ISAM Formats\Outlook 9.0 HKLM\Software\Microsoft\Office\14.0\Access Connectivity Engine\ISAM Formats\Outlook 9.0 HKLM\Software\Microsoft\Office\14.0\OneNote\Outlook Add-in
Message Classes
HKLM\Software\Microsoft\Office\14.0\Outlook
Dataviz
InstallRoot
Namespaces
    {0006F017-0000-0000-C000-000000000046}
      FolderTypes
        {00067800-0000-0000-C000-000000000046}
        {00067801-0000-0000-C000-000000000046}
        {00067802-0000-0000-C000-000000000046}
        {00067803-0000-0000-C000-000000000046}
        {00067804-0000-0000-C000-000000000046}
        {00067808-0000-0000-C000-000000000046}
        {00067828-0000-0000-C000-000000000046}
        {00067829-0000-0000-C000-000000000046}
        {0006782A-0000-0000-C000-000000000046}
      ViewTypes
        {00062000-0000-0000-C000-000000000046}
        {00062001-0000-0000-C000-000000000046}
        {00062002-0000-0000-C000-000000000046}
        {00062003-0000-0000-C000-000000000046}
        {00062004-0000-0000-C000-000000000046}
    {0006F018-0000-0000-C000-000000000046}
      FolderTypes
        {00067820-0000-0000-C000-000000000046}
        {00067821-0000-0000-C000-000000000046}
        {00067822-0000-0000-C000-000000000046}
        {00067823-0000-0000-C000-000000000046}
      ViewTypes
        {00062000-0000-0000-C000-000000000046}
        {00062001-0000-0000-C000-000000000046}
        {00062002-0000-0000-C000-000000000046}
        {00062003-0000-0000-C000-000000000046}
        {00062004-0000-0000-C000-000000000046}
Operations
    1ImportFile
    2ExportFile
    3ExportDataLink
    4ImportVCard
    5ImportAccounts
    6ImportVcalendar
    7ImportRss
    8ExportRss
    9ImportCFL
    ImportEudora
SchedulingInformation
    FreeBusySupport
SearchTypes
    {00067A00-0000-0000-C000-000000000046}
    {00067A01-0000-0000-C000-000000000046}
    {00067A02-0000-0000-C000-000000000046}
    {00067A03-0000-0000-C000-000000000046}
    {00067A04-0000-0000-C000-000000000046}
    {00067A08-0000-0000-C000-000000000046}
    {00067A10-0000-0000-C000-000000000046}
    {00067A11-0000-0000-C000-000000000046}
    {00067A20-0000-0000-C000-000000000046}
Setup
UpgradePath
HKLM\Software\Microsoft\Office\14.0\User Settings\Access_Core\Create\Software\Microsoft\Office\Outlook
Addins
    AccessAddin.DC
HKLM\Software\Microsoft\Office\14.0\User Settings\Access_Core\Create\Software\Microsoft\Shared Tools\Outlook
Journaling
    Microsoft Access
HKLM\Software\Microsoft\Office\14.0\User Settings\Excel_Core\Create\Software\Microsoft\Shared Tools\Outlook
Journaling
    Microsoft Excel
HKLM\Software\Microsoft\Office\14.0\User Settings\Misc_SpsOutlookAddin\Create\Software\Microsoft\Office\Outlook
Addins
    ColleagueImport.ColleagueImportAddin
HKLM\Software\Microsoft\Office\14.0\User Settings\Outlook_AutoDiscover
Create
    Software
      Microsoft
        Office
          14.0
            Outlook
              AutoDiscover
HKLM\Software\Microsoft\Office\14.0\User Settings\Outlook_Core
Create
    Software
      Microsoft
        Internet Mail and News
          Mail
        MSDAIPP
        Shared Tools
          Outlook
            Journaling
              Conversation
              Document
              E-mail Message
              Fax
              Letter
              Meeting
              Meeting Cancellation
              Meeting Request
              Meeting Response
              Note
              Phone Call
              Remote Session
              Task
              Task Request
              Task Response
        Web Service Providers
          FreeBusy
            office.microsoft.com
        Windows
          CurrentVersion
            Internet Settings
              TemplatePolicies
                High
              Zones
                4
HKLM\Software\Microsoft\Office\14.0\User Settings\Outlook_Intl HKLM\Software\Microsoft\Office\14.0\User Settings\Outlook_SearshShellReg
Create
    Software
      Microsoft
        Windows
          Shell
            Associations
              UrlAssociations
                mapi
                  UserChoice
HKLM\Software\Microsoft\Office\14.0\User Settings\Outlook_SocialConnector HKLM\Software\Microsoft\Office\14.0\User Settings\Outlook_SocialProviderMOSS
HKLM\Software\Microsoft\Office\14.0\User Settings\PowerPoint_Core\Create\Software\Microsoft\Shared Tools\Outlook
Journaling
    Microsoft PowerPoint
HKLM\Software\Microsoft\Office\14.0\User Settings\Word_Core\Create\Software\Microsoft\Shared Tools\Outlook
Journaling
    Microsoft Word
HKLM\Software\Microsoft\Office\8.0\Outlook
HKLM\Software\Microsoft\Office\Delivery\SourceEngine\Downloads\{90140000-001A-04 09-0000-0000000FF1CE}-C\Resources\OutlookMUI.msi
HKLM\Software\Microsoft\Office\Delivery\SourceEngine\Downloads\{90140000-001A-04 09-0000-0000000FF1CE}-C\Resources\OutlookMUI.xml
HKLM\Software\Microsoft\Office\Outlook
Addins
    Apple.DAV.Addin
    BCSAddin.Connect
    Groove.OutlookProxyAddIn
    Microsoft.VbaAddinForOutlook.1
    OneNote.OutlookAddin
    OscAddin.Connect
    OutlookChangeNotifier.Connect
    Search.OutlookToolbar
    UmOutlookAddin.FormRegionAddin
AutoConfigDomains
    hotmail.*
    live.be
    LIVE.CA
    LIVE.CL
    LIVE.CN
    LIVE.CO.IN
    LIVE.CO.KR
    LIVE.CO.UK
    LIVE.CO.ZA
    LIVE.COM
    LIVE.COM.AR
    LIVE.COM.AU
    LIVE.COM.MX
    LIVE.COM.MY
    LIVE.COM.PE
    LIVE.COM.PK
    LIVE.COM.PT
    LIVE.COM.SG
    LIVE.COM.VE
    LIVE.DE
    LIVE.DK
    LIVE.FR
    LIVE.HK
    LIVE.IE
    live.in
    LIVE.IT
    LIVE.JP
    LIVE.MA
    LIVE.NL
    LIVE.NO
    LIVE.PH
    LIVE.RU
    LIVE.SE
    livemail.com.br
    msn.*
    msnhotmail.com
    tw.live.com
    windowslive.com
FormRegions
    IPM.Note.Microsoft.Exchange.Fax.UM.CA
    IPM.Note.Microsoft.Exchange.Voice
    IPM.Note.Microsoft.Exchange.Voice.UM
    IPM.Note.Microsoft.Exchange.Voice.UM.CA
    IPM.Note.Microsoft.Fax.CA
    IPM.Note.Microsoft.Voicemail
    IPM.Note.Microsoft.Voicemail.UM
    IPM.Note.Microsoft.Voicemail.UM.CA
    IPM.Note.Rpmsg.Microsoft.Voicemail.UM
    IPM.Note.Rpmsg.Microsoft.Voicemail.UM.CA
Outlook 10 Accounts
    Categories
      {ED475418-B0D6-11D2-8C3B-00104B2A6676}
      {ED475419-B0D6-11D2-8C3B-00104B2A6676}
      {ED475420-B0D6-11D2-8C3B-00104B2A6676}
    Types
      {4DB5CBF0-3B77-4852-BC8E-BB81908861F3}
      {ED475411-B0D6-11D2-8C3B-00104B2A6676}
      {ED475412-B0D6-11D2-8C3B-00104B2A6676}
      {ED475414-B0D6-11D2-8C3B-00104B2A6676}
SocialConnector
    SocialProviders
      OscAddin.SharePointProvider
HKCU\Software\Microsoft\Office\14.0\Common\HelpViewer\Applications\OUTLOOK
AdditionalCollections
    0
    1033
HKCU\Software\Microsoft\Office\14.0\Common\Migration\Outlook
HKCU\Software\Microsoft\Office\14.0\Outlook
Addins
AutoDiscover
    RedirectServers
Display Types
    Balloons
Journal
Message
Office Explorer
Options
    Calendar
    MSHTML
      International
    ToDoBar
Perf
    RoamingStreamsCache
      6BF937902986EF42A5D2882B309351BF
Preferences
Resiliency
    DisabledItems
Search
    Catalog
Setup
SQM
Today
    Folders
UserInfo
HKCU\Software\Microsoft\Office\14.0\User Settings\Outlook_AutoDiscover HKCU\Software\Microsoft\Office\14.0\User Settings\Outlook_Core HKCU\Software\Microsoft\Office\14.0\User Settings\Outlook_Intl HKCU\Software\Microsoft\Office\14.0\User Settings\Outlook_SearshShellReg HKCU\Software\Microsoft\Office\14.0\User Settings\Outlook_SocialConnector HKCU\Software\Microsoft\Office\14.0\User Settings\Outlook_SocialProviderMOSS
HKCU\Software\Microsoft\Office\8.0\Outlook
HKCU\Software\Microsoft\Office\Outlook
Addins
    AccessAddin.DC
    ColleagueImport.ColleagueImportAddin
    iTunesAddIn.CalendarHelper
OMI Account Manager
SocialConnector

GPO for the "sign" button in outlook 2010.

Hi.
I'm facing a issue where i'm trying ti figure out why moving users between 2 OU's will grey out the Sign button in outlook.
There is a valid signature and all i need to do is just move the OU and it works.
So my questions is which policy / registry setting can control this? I know it probably can be more but i am hoping someone experienced the same and can point me somewhere. Been trying for days now myself and just cant work out which policy it is.

Hi,
Would you please specify what "Sign" button in Outlook 2010? We'll appreciate it if you can provide a screenshot to help us understand the issue. You can share the screenshot regarding this issue to us by sending it to
GBSD TN Office Information Collection [email protected] (The email subject should be the thread link)
Thanks,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

How to disable the "Reply" not "Reply All" button in Outlook 2010 with GPO

How to disable the "Reply" not "Reply All" button in Outlook 2010 with GPO
I need to disable to "Reply" NOT the "Reply All" button/s in Outlook 2010. If possible, then deploy it through GPO also.

Hi,
We can disable the "Reply" button by using Control IDs.
Please first make sure that you have installed the
Office 2010 Administrative Templates. To disable the "Reply" button, please follow the steps below:
1. Press Windows key + R to open the Run command, type gpedit.msc and press Enter.
2. In the Group Policy Object Editor console, expand User Configuration, expand
Administrative Templates, and then expand Microsoft Outlook 2010.
3. Expand Disable items in User Interface, click
Custom, double-click Disable commands, and then click Enabled.
4. Click Show. In the Show Contents dialog box, enter
354 (the control ID for “Reply” button) in the Value field, and then click
OK.
5. Restart Outlook and you’ll find the “Reply” button is disabled (grayed out).
For more information, please refer:
http://technet.microsoft.com/en-us/library/cc179143(v=office.14).aspx
Regards,
Steve Fan
TechNet Community Support

Contacts missing from iphone and outlook 2010

I have an IPhone 5c running 7.1.2 version and I sync it between my outlook 2010 contacts. I use Windows 8.1 and both my iPhone and laptop use my home wifi. I can add in new contacts to my iPhone and or laptop and they sync fine. Then a few days later the contact is gone. I can tell because when I start to email someone from my iPhone and type in their name the missing contact will come up with the circled I (more info) and ask me if I want to add it as a new contact. This is very frustrating, I have over 800 contacts all related to business and random contacts just go away. I have turned off icloud sync, turned it back on, refreshed it and nothing works. when it disappears it takes it off of my laptop too...

I did set all my email contacts to be on the phone, and checked the iCloud. Re-synced the phone with itunes on my macbook. I have turned the phone off and left it turned off for 10 minutes and then turned it back on.
The contacts I am seeking are still missing.
One in particular I know had no email address associated with it.
I'm about ready to quit my iphone.

Importing contacts from pst into iCloud using Outlook 2010

I am trying to import contacts from a PST file into iCloud by importing it with Outlook 2010's standard import tool. I have set up iCloud on my desktop and have a node in my Outlook 2010 Contacts menu for iCloud. There are about 2000 contacts in the PST, but the import completes with only 511 contacts every time. The pop-up message at the end says "some items cannot be copied. they were either moved or deleted, or access was denied."
How can I troubleshoot this? Or, is there an alternate way to bring these contacts into iCloud for use also in Outlook and my iPhone 4?
Glenn

i'm not sure this is possible. as far as i know you can only get contacts onto the ipod from either outlook OR windows contacts (which i think is only available with vista.)
there is an app called funambol, which will allow you to sync your contacts to an internet server, your ipod, and your mobile phone, using wifi.
Message was edited by: Anna Sandham

Problem with Assigning Policy button in Outlook 2010 and Exchange 2010

First of all, I'm posting here because I'm not sure how to post in the previous version of Exchange forums.
Secondly, I'm re-posting this from the Outlook forums as I'm not getting any responses there despite of views.
Hi,
I'm having an issue in Outlook 2010 where I can't assign personal policies to folders. I have setup personal tags and added the mailbox to the right policy. I have also ran Start-MangedFolderAssistant in Exchange 2010 Shell against the mailboxes.
When I go into OWA, everything shows up perfectly, I can right-click and assign policies at will, but when I open Outlook 2010 then the Assign Policy button never appears. I force added it to the ribbon and I can see from there that the button stays grayed
out irregardless of where I click in the folder structure. I have even assigned the mailbox user Owner rights to all the folders to see if it will make a difference.
If anyone can help me solve this problem I will very grateful, I'm pulling my hair out here and I'm certain I could just be missing something very obvious somewhere,
It might be worth mentioning that the company has been using .prf files to configure Outlook thus far, I'm
looking to eliminate that. I'm not sure if that will have any effect on my current problem.
Thanks for your time.
Nico

Thanks for the reply Max, that's a pretty good link.
Like is I said though, I have the policies all set up in the Exchange configuration side of things, when I use OWA all the options for applying tags appear. It's just in Outlook 2010 Standard that the Assign Policy button stays grayed out.
Thanks.
EDIT:
This has been solved, looks like version problem with Outlook.
http://office.microsoft.com/en-us/outlook-help/license-requirements-for-personal-archive-and-retention-policies-HA102576659.aspx

Contacts and Calendar not sync'ing with Outlook 2010

All was fine today until (maybe coincidental - maybe not) I had a Microsoft Exchange email account added to my Outlook 2010. I have an iPhone 4, and I usually sync daily, especially when calendar or contact changes take place. I am currently not using the icloud, so all contacts and calendar events would be way too outdated.
I have checked my Outlook settings under "info" and cannot get my contacts and address to load. I even see the "Contacts syncing"..."calendar sync'ing" when the overall iTunes sync takes place with my iPhone.
Help!!

Yes, it is. Do you have Desktop Manager v6?
Download Desktop Manager from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

"From" presence not displaying in Outlook 2010

I've been working on a software product aiming presence and im integration with Microsoft Outlook using IMessenger API.
Integration works as expected with Outlook 2013. However, the presence indicator of the
"from" or sender does not display in Outlook 2010. The to, cc and bcc fields all display presence properly. In Outlook 2013 however, all of the from, to, cc and bcc fields display presence.
There is a similar discussion for Outlook 2013 on:
http://social.technet.microsoft.com/Forums/office/en-US/a2500fec-fc3f-4295-bbe3-7620876a2d24/from-presence-not-displaying-in-outlook-2013
My problem is similar to this one except that I've the same problem with Outlook 2010 and I don't have this problem with Outlook 2013. It may be resolved in Outlook 2013 with a hotfix I don't know. Does anybody have the same issue and have a fix or workaround
for this situation? I have latest updates for Office 2010 already.
A strange thing is that when I set the registry value HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Common\IM\TurnOffPresenceIcon to 1, presence indicators are disappear from contact names as expected, however when I hover over the sender it
displays sender's presence correctly on tooltip. So integration seems ok when I look at this.
when I set the registry value HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Common\IM\TurnOffPresenceIcon to 2, presence indicators are disappear from both contact names and tool tips as expected.
when I set the registry value HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Common\IM\TurnOffPresenceIcon to 0, presence indicators are appear for contacts in to, cc, and bcc fields except "from" field, which is quite strange. After
I move around between messages, some of the sender's presence indicators starts displaying.
Does anybody know why the presence indicator is not displaying consistently for the "sender" contact in Outlook 2010 when TurnOffPresenceIcon has value 0? Does anybody have the same issue and have a fix or workaround for this situation?

Hi,
There is another registry value named TurnOffPresenceIntegration
which also have an effect on the presence indicator, please find the
Key in: HKEY_CURRENT_USER\software\microsoft\Office\14.0\Common\IM
or Policy Key: HKEY_CURRENT_USER\software\Policies\microsoft\Office\14.0\Common\IM
and then check if the key value is set to 0.
For more information, please refer:
http://support.microsoft.com/kb/2726007
Regards,
Steve Fan
TechNet Community Support

I can not longer send email from my .me email. in outlook 2010 on my PC. I can still recieve emails fine. I have not changed my settings at all. I have however tried all the settings i can find on the support pages. PLEASE HELP

I can still receive icloud ( ME email address) emails fine. I have not changed my settings at all. I have however tried all the settings I can find on the support pages. PLEASE HELP. Nothing has changed. This suddenly just started happening around a month ago. To frustrate me apple does not seem to have a support email or any method to contact them with this issue to do with their email product. I have spent ages going through the apple support sites and I keep getting asked for an apple product to mark it against. I have no apple product as I am using a PC but I am accessing and using their email product. Is there even a phone number I can call? Surely there is a support area for their Email server issues. Can anyone help? It is driving me mad and causing me major issues. My outlook is Outlook 2010 on a windows 8 PC. As I have said it worked fine then one day decided to stop sending emails.
Thanks for your help.

Hi - this problem is discussed here:
https://discussions.apple.com/thread/5375046?start=0&tstart=0

Message recall from shared mailbox greyed out Outlook 2010

Hello,
Can anyone advise if it's possible to recall a message sent from a shared mailbox? The user has full access permissions to the shared mailbox but the 'recall this message' option is greyed out.
We have installed the hotfix below but it says the update is already installed on the system?
http://support.microsoft.com/kb/2475877/en-gb
This is using Windows 8, Outlook 2010 32bit and Exchange 2007 SP3.

Hi,
Try to remove and grant the user the permission to the shared mailbox again to see if the issue still exists.
This issue should have been fixed by kb2475877, please also make sure Office is patched up to date.
We can try with a new profile to setup the account, check if the issue persists:
http://support.microsoft.com/kb/829918/en-us
Regards,
Melon Chen
TechNet Community Support

Some emails from a particular sender causing Outlook 2010 to hang, task manager shows memory use spikes

Posting this to the Exchange forum because I'm hoping there's a server-side solution.
SOME emails received from an external sender (gmail.com address, not sure the mail client) are causing Outlook 2010 to hang when trying to open the email. Outlook becomes non-responsive when viewing the email through the preview pane or by double-clicking
the email. If I open Task Manager I see that the outlook.exe process memory use starts increasing very quickly. As far as I know the only resolution is to end the task and re-open Outlook (and avoid that email).
I've found several excellent threads on these same symptoms, but there seems to be a variety of causes. I've tried a bunch of things so far:
- Tried opening from another system on our network running Outlook 2010, same issue.
- Tried opening from OWA, opens fine.
- Tried exporting the email to a PST, then opening from a completely different system outside of our network, but still running Outlook 2010, same issue.
- Tried exporting the email to a PST then opening from a completely different system outside of our network, running Outlook 2013, email opens fine.
- Tried setting Outlook to open all emails as PLAIN TEXT, opens fine.
Systems are running the latest Outlook 2010 SP and patches, and running a variety of OS's. Only common denominator seems to be Outlook 2010.
I was hoping to find a way to convert incoming emails from this sender to open as Plain Text using a Hub Transport rule, but cannot find a way to do it.
Unfortunately I have no control over the sender, so don't know what could be triggering the problem.
Can anyone advise on a possible solution? Any way to someone convert emails from a particular sender to Plain Text automatically?

Either you inform the sender to configure in sender's outlook to send only to you in plain text please check this
http://office.microsoft.com/en-001/outlook-help/change-the-message-format-to-html-rich-text-or-plain-text-HA101992313.aspx
Or
Call a macro in your outlook example below. Please check
this for details
Dim msg As MailItem
For Each msg In myNS.GetDefaultFolder(olFolderInbox).Items
If msg.Unread = True And _
msg.SenderName = "Linda Cooper" Then
Item.BodyFormat = olFormatPlain
Else
' Message doesn't meet criteria.
End If
Thanks,
MAS
Please mark as helpful if you find my comment helpful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

Missing attachments for some users in Outlook 2010

Hi,
We have a single Exchange 2010 (sp3 rollups 2 and 4 installed) with clients on Outlook 2010.
4 users received an email from outside the domain with 12 attachments (8 PDF, 4 excel and word). Email content type is multipart/mixed.
One user can see all 12 attachments in outlook while the other 3 can only see the 8 PDF's. All users can see all attachments in OWA. Email size limits and attachment limits dont seem to be the cause.
I've had a look in the forums and I cant see anything related to our exact issue (affecting some but not all users, content type seems ok).
Looks to me like I should start with a pipeline trace, but does anyone have any other suggestions?
Cheers,
Scott

Hi,
To understand more about the issue, I’d like to ask the following questions:
Does the problematic users can view other Excel and Word attachments? Try to send another email with single excel and word attachment to have a test.
Are the problematic attachment visible if you forward the email to other users through Outlook?
Additionally, pipeline tracing log is recommended to troubleshoot the issue and find the root cause.
If you have any question, please feel free to let me know.
Thanks,
Angela Shi
TechNet Community Support

ICloud Contacts - How to sync with Google via Outlook(2010)?

Hi there!
want to sync business contacts with icloud and google contacts.
Private: Using iCloud with MacBookPro and iPhone 4. "It just works!";-).
Business: PC, Windows 7, Outlook 2010, iCloud Sync Tool, htc Desire S. PC sync via Outlook with Google.
The challenges:
a) Add contact to iphone
Sync to icloud -> icloud -> outlook -> google
          -How to push the contact to google?
          -Can I tell google to sync with outlook icloud group, if yes - how?
With Tools like Funambool or Go Contact Sync I can sync Google and Outlook, but only the Outlook pst.
b) Add contact to htc
Sync to google -> outlook -> iCloud
          -How to push the contact via outlook to iCloud?
I guess I´m not the only one with these challenges...
Thx for help and support
Tim

glap1922 wrote:
I believe he is refering to in the address book
Preference -> Accounts
Under accounts you have your local On My Mac account, which Apple supplies the ability to sync with google and yahoo. Then there is no way to sync it with icloud. When you add your icloud account as well you just have 2 seperate address books in the same app, with no way to keep them in sync.
Do you mean like this?
I don't seem to be having any issue adding an iCloud account to address book.

Contacts Missing from "To,CC" buttons on Outlook 2010

Similar Messages

Maybe you are looking for