Contacts shared via iMessage not added after "create new"

Shan someone shares a contact with me thru iMessage, I try to add it to my contact list by tapping it in the conversation and selecting "create new contact". A small window appears with a preview of the new contact info. When I press "done" nothing happens. The window disappears, the contact is not in my contact list.  iMessage search for that contact name does not return anything. IPad search does not return on the contact name either.
On/off, reset do not fix.

Hi!
An update
We tried the things mentioned in this SDN thread, but it is still the same error ( ESH_COCKPIT returns error - Connection GUID xxx has no connection data )
First we ran ESH_DELETE_DATA_FOR_LOGSYS and then we deleted the entries in the tables ESH_OM_LOGSYS and ESH_OM_LOGSYSA.
rollo

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