Contacts Syncing issue with BB Link and Classic

moved to "BlackBerry® Link" board

Hello bmoretti
Welcome to the BlackBerry Support Community Forums.
Picture media deletions made on either the BlackBerry 10 smartphone or the computer system are not synced. The deletion function is not an action that can be synced to either the BlackBerry 10 smartphone or the computer.
Goose947
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Sync issue with Outlook: Notes and Contacts ok - Calendar stopped syncing

Greetings,
Syncing (via USB cable) between my iPhone 3GS (3.1.2) and Outlook 2003 SP3 (Cal, Contacts, and Notes) has never been an issue until my recent upgrade to iTunes 9.0.2.25. Since then, I noticed that my Calendar was no longer syncing either way. When I hit "Sync", iTunes would indicate that it's going through the motion of syncing calendar but no synchronization of the items take place. Contacts and Notes continue to sync fine. One off behavior is that when I connect my iPhone via USB, I get a pop-up window with "Apple iPhone" header
indicating "Camera connected" with option to pick an app (ie. MS Word) to lauch for this action. Never seen this pop-up. I just cancel out of it.
Few things I did to try to fix the issue, in vain:
1. iTunes->Info->Advanced: forced a "Replace information on this iPhone" - no changes to my calendar
2. iTunes->Edits->Preference->Devices->Reset Sync History - all calendar entries on iPhone are gone
3. "Repair/Reinstall" iTunes by running the install executable
I stopped by the Genius Bar for an appointment related to my battery issue and asked the fellow about my sync issue. He wasn't "aware" of the issue.
Anyone has a suggestion for me to try? Thanks!!!

I tried now several things to resync my data cause it realy s*cks without. I tried to install itunes 9.0.2.25, 9.0.1 and 9.0.0 but nothing helped so far. I also tried to set Outlook 2003 as standard program for mailing (one forum wrote that helps, too) and I tried to find out if something blocks the communication betwen Outlook 2003 and itunes. But nothing could help so far, still no sync.
I find it interesting that when I connect my iphone to my PC an then switch in itunes to the device and the "info" pane where I can setup all my sync data with PIM programs that Outlook still remains there as default synced application. But the subfolder in contacts also the mail accounts that should be synced cannot be seen. The option to force itunes to overwrite the calendar, contacts, notes and mailaccount data on the iphone no matter what can be selected. But when i do the synchronisation all of these options are unmarked again.
Atm I'm thinking of tracing the problem down with Filemon.
Message was edited by: madmaxzwo

Sync issues with Google Calendar and e-mail alerts

Hello,
I'm experiencing a lot of problems with iCal while I'm trying to sync it with Google Calendar. I have correctly inserted my Google account information into iCal, but:
when I create a new event and I disable the e-mail alert and save it, it automatically turns on the e-mail alert! Is there a way to disable by default all alerts? I have already tried to go to Settings - Advanced and select “Disable all alerts” with no result;
all the events I create into iCal are correctly synced with Google Calendar and I can correctly read them on the web app, but in my android device they don't have the time information (they are listed as all-day events)

GooSync would do the trick - http://www.goosync.com/
Plz be aware that Goosync nor Google Contacts supports all field from your phone so it is not an 100% backup unfortunately
JoranG

Sony X85C - Bravia Sync Issue with Samsung Homecinema and WD Live Box

Hello I purchased the 2015 4k Sony TV X85c line, its the 55" with Model Nr: KD55X8507C (silver bezel). The latest Android TV version from mid July is installed and the TV is working fine - except for the interaction with my 2 other components:- a Western Digital Live streaming player box- a Samsung Homecinema HT-D6750W I knew i could run into problems when mixing up brands, but the issue now is really bugging me: The Samsung homecinema is connected via the HDMI 4 ARC to the Sony TV. The Westen Digital is connected to the homecinema. All devices are HDMI CEC compatible, thus on the Sony I can see the other devices and even control them with the Sony remote - which "concept wise" is really neat, but something is failing. It seems that the Sony trys constantly to switch between audio system (Samsung) and its own TV speakers when choosing how to deliver the sound. This somehow interfers with the menu dialogs of the Sony. As soon as I connect the Samsung Homecinema and go into the display menu to change image settings / modes it the menu will crash after some seconds (it just fades away). This does not happen when the homecinema is not connected, but then of course im missing the sound of my homecinema. So there seems to be a certain interference and I assume it could be because of the constant audio switching between TV and audio system. I already tried to deactivate all HDMI-CEC features on the devices, but for the Sony TV's bravia sync its impossible to deactivate fully (the menu is just greyed and "on"). I'm getting some new and state of the art HDMI cables later this day, maybe this will bring a positive effect. Anyone experiences something similiar with the X85C range of products? Is there a way to handle it? ThanksAndre / xenom0rph

I "solved" the problem: Bravia Sync does not seem to be compatible with HDMI CEC / Anynet of the Samsung homecinema. I deactivated all HDMI CEC features on the samsung player and the WD TV Live box, and then the deactivation of bravia sync was possible on the TV. After that the issue with the menu crashes was gone. Now i try to get digital audio with optical to the samsung player. So i connected optical out from the Sony TV to the optical in of the player. There are different settings to be made in the sonys audio menu now which I'm still not sure what to do. It has different compression modes for the audio (auto 1, auto 2, pcm). PCM seems to work for most digital audio content, but i fear DTS is not supported by the Sony. I tried the XBMC Kodi Android App on the Sony TV and got digital audio on some movies, but not all of em....not sure if its an app or TV problem. Oh well..for the moment i stay with the WD live streaming box which supports all audio formats and is connected via HDMI to the player, but its just a very slow cpu in there, so it would be cool to use the more powerful TV as streaming player.

Sync issues with LR5/iMac and iPad (IOS 8.1)

I have been using published folder to sync my photos with my iPad and iPhone, and for the past two years, it's been working fine but lately, something has gone awry. For some reason, now when I edit a photo in LR and it republishes the photo (as a jpeg), itunes simply doesnt see the phtot and it disappears from the folder on the ipad. Yes, the new publised photo is in the iMac and it appears just like the photos before and after it, but iTunes doesn't send it over. I have tried manually exporting these photos to a different folder to see if it will bring them over, but they still wont come. I've tried renaming as well, but still no luck; it's almost as if LR is creating some strange jpeg that iTunes cannot see.
Any ideas?
Thanks.

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.

Tour Sync Issues with Outlook 2003 and Error Code 0x8004fceb

Hello, I have a Tour with DM 5.0, which I sync with Outlook 2003 on my laptop running Vista O/S. I am having a problem deleting items from the Tour that I've previously added via a sync with Outlook.
Some time after syncing, I delete the items from Outlook and then re-sync. Instead of deleting from BB, the changes dialog box tells me the items are going to be added from the device to Outlook!!! If I accept changes so that other calendar items will update (from Outlook to BB), Outlook remains fine, but the items do not delete from BB.
Additionally, existing items on BB are duplicated on the BB during sync. In other words, I have ended up with 7 entries for one appointment on the BB even though there's only one in Outlook. This primarily happens with recurring appointments.
Lastly, despite all this confusion, the sync ends with Error Code 0x8004fceb; check documentation, which I cannot locate on blackberry.com.
I am set up for two-way sync, future items only. I even reset to one-way sync from calendar to device to no avail.
Please help.
Thank you.

Sorry. I guess I needed to be clearer I have Office SP 2.
I will tell you that I currently running an older version of iTunes (7.3) because that is the only one that syncs.
In the newest version of iTunes (and of course the current one) it does give me the option to sync with outlook.
Message was edited by: obxbound

Q10 sync issues with Blackberry link - calender and contacts and back up

I am having issues Backing up my data, and synching No devise data can by backed up - application data, media, devise settings and loacl calander / contacts.Previously had no trouble???I have tried all the tips from Help and re-signed in - no luck.....

Hey juanpedrotanco,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Can you confirm if you have automatic sync set to On or Off by following these steps here. If these checkboxes are checked this may be why the synchronization is occruing automatically. Let us know.
I look forward to your reply.
Thanks
-TheSen
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Contact sync issues between iphone 4gS and mac address book

I have a miss match on contacts in my address book and on my iphone.
My iphone has 70+ more contacts and syncing does not over-ride the contents of my address book.
I found a link that told me how to clear the address book, dlete contents, cache settings etc etc etc .
All followed and deleted. Hooked my iphone up and synced with iTunes and same issue, more contacts on my phone than on my mac.
Any ideas?
thxs
Simon

i think the issue is with the address book not the phone.
my phone has all i want, i cant get it to overide the data/merge or anything on the mac.

Syncing issues with 3GS ical and address book

I have been using Entrourage 2008 with success for a good few months - had a few issues to start with but thought I'd cracked it! However, I have now found that when I syn my 3gs I have to ensure that I tick replace information in the itunes sync before I sync. If I don't then I get hundreds upon hundreds of duplicate entries in calendar and .. any new contact details entered onto the iphone are wiped out this way - so how can I sync with combining the information without bringing back duplicates to the calender. Please help! Driving me batty!

The other thing I have a problem with is iCal. Even though I have successfully synced the iphone with iCal - there is 'nothing' in the iCal calendar at all!! But it all shows exactly right on the iphone!! It appears to be drawing the sync via iCal taking it from Entrouage - must be! .. there are no entries at all in iCal and only one Calendar called Entrougage. Completely confused!! Thought Google Calendar may be of better help so I have just tried that and can't import directly from Entrouage only from iCal and of course it tells me that there is nothing in iCal... Uuummm ????

Sync issues with Windows 7 and Office 2010

Just got a new computer running Windows 7. Downloaded and installed BB Desktop . When I try to sync with my Bold 9650 via USB cable I get message telling me that I have to have an internet connection to set up sync options. Never saw this message before. Doesn't make sense since I was connected to the internet at that time. I just want to sync and back up my device. Please help.

Hi richard116,
The BlackBerry Desktop Software requires a one time connection to the internet when configuring synchronization. Its possible this could be being blocked due to a firewall or anti-virus software. The following article should help you diagnose the cause and then resolve the issue so you can setup synchronization. http://bbry.lv/mfgghx
Hope this helps.
-FS
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Issue with PDF links and opened Adobe files

I have tested and IE 8 opens correct links inside PDF's.
When I open link in Mozilla or Chrome it will not work.
Is this related to Adobe Plugin which is installed inside Add-ons?
Strange is that link inside PDF shows the following link:resource://pdf.js/web/
After checking support issues there was quoted in the past:
The current Firefox 27 beta release still doesn't show the links properly using version 0.8.641, but the current Aurora 28.0a2 build does show the links to the Appendices properly using version 0.8.759.
So that would mean that when Firefox 28 gets released in March it will work for users with this Firefox version.

This is likely a problem with the way those links are coded in the PDF file, so the file may have to be saved again using different settings to make it work with PDF Viewers other than the Adobe Reader.

Sync issues with iPhone 6 and "other" storage

I have been having multiple problems with syncing music on my iPhone 6. In short some of the music and album art aren't synching even though they are checked.
I did some research and decided to follow the advice below from other users:
• Uncheck “sync music” in iTunes
• On phone, Delete all Music (General > Usage > Manage Storage)
• Re-check “sync music”
• Sync
The problem is once I unchecked the "sync music", it deleted all the music on my phone, but the actual space it was taking up is now in the "other" storage on the summary screen in iTunes. Now my "other" storage is over 81GB. I checked the Usage on my phone and even though there are no music files it is still showing I'm using this 81GB as used. When I go to "manage storage" I can't find this amount anywhere.
I figured if I re-checked "sync music" that would fix it, but instead iTunes tells me I can't sync because I'm over capacity.
So now I'm stuck because I can't sync but I also can't figure out how to get rid of the ghost storage.

Hey armoe12,
Thanks for the question. Based on the information you have provided, it sounds like you have a very large quantity of “Other” disk usage when syncing your device with iTunes. The following resource should help you resolve this issue. Please be sure to follow each step, including the final step of restoring your device if needed:
iOS: "Not enough free space" alert when trying to sync
http://support.apple.com/kb/ts1503
Thanks,
Matt M.

Syncing issues with windows 7 and iTunes on a 64 bit machine

When syncing iPhone to iTunes, windows closes iTunes when the first app starts to sync.
Music and all other syncs transfer without an issue.
Is there a computer protection setting that needs to be changed?
Does windows see the app as a virus?

Try the following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

Updates and syncing issues with iPhone 4 and MacBook

Tried to sync my iPhone 4 to computer, says "could not be synced because the sync session failed to start." I have a MacBook with OS X 10.6.8; iTunes update 11.1.3; and iPhone IOS 7.0.4. Can someone please give me some direction?

Hi bikeski1234,
Welcome to the Support Communities!
As a first step, I would suggest quitting your open apps:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Then sign out of iTunes:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311?viewlocale=en_US
Restart and/or reset the device:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Then try syncing again …
Cheers,
- Judy

Audio sync issues with Flip video and PSE9?

If I upload directly from my Flip video camera to PSE9, the audio may start out as synchronized, but as the video progresses the audio becomes more and more out-of-sync. If I use Quicktime to upload the video and export it as a Quicktime movie, the audio synchronization is fine in PSE9. I have tried ALL the tech support suggestions, but no luck. Does anhyone else have this problem? I am running Windows 7.
Thanks,
Ron

Hi Tim,
You need to add this setting:
dynamicStreamBufferTime=8
The actual value can be higher or lower. The best practice is to use a value that is twice the keyframe distance. Anyway, try different values and see which performs the best for your content.
I know that the setup page does not contain this option and it is not documented in the UserGuide. We simply missed it. Sorry.
Also note that the dynamic buffering algorithms are not being used for dynamic streaming content. I tried to explain this here:
https://sourceforge.net/adobe/smp/wiki/Dynamic%20Buffering/
Looking forward to your confirmation that this solved your issue.
-Andrian

Contacts Syncing issue with BB Link and Classic

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