Contacts transfer to new phone created multiples and corrupted my Gmail account Contacts

Question

I recently upgraded from my old Razr XT912 to the New Maxx.  I love my new phone, but when I did the upgrade, the store associate took my old phone and attempted to transfer all my data to my new phone.  Besides none of my pictures or other data transferring, when I got my phone back, I had 2 or more often 3 of every contact in my address book.  To make matters worse, this caused my entire G-Mail contacts list to then carry all of these triplicated entries.  So now you have not only screwed up my Verizon phone contacts list, but you have corrupted my entire GMail Contacts as well. I am NOT happy.  How can Verizon make this right?  How can I easily eliminate the multiple duplicate/triplicate entries in my contacts list?

Answer 1

Hi, thank you for responding.
I did get all my data off my old phone as it was transfered onto a 16GB
microSD card that was in the phone, but none of it transfered directly to
my new Droid Maxx.  Instead I had to take the card home, load it on my PC
and then transfer back to my phone the data that I wanted.  Not a huge
deal, but kind of a pain to go through, especially since I thought the guy
in the store just transfered everything over.  In the end, I did go back to
the store the next day to retrieve a few items that were still on the phone
memory.
I used backup assistant some time ago and then I think I turned it off in
favor of using Gmail to back aeverything up.  I don't know if I had
duplicates of stuff in both places, but in the end, everything copied over
to my gmail contacts and I had 3 of everything.  very frustrating.  I found
a way to merge duplicate contacts in Gmail contacts and that got me down
from 1500+ to 1000+, but I started out with only about 500.  I'm still
trying to figure out what the extra 500 are that are not duplicates and
where they came from.
My Gmail contacts is fixed, for the most part, so I am ok.  But, this is a
huge Pain and it happens to EVERYONE in some way or another.  I can't
believe the mobile service providers have not figured out a way to do this
without causing a problem.  Seriously disappointing. the last time I
changed phones, all of my business contacts got condensed down into one
single generic contact with over one hundred business numbers and addresses
listed within that contact.  there was no way split them back out.  So when
ever I recieved a call from any one of those 100+ complanies, the same
contact name came up and I couldn't tell who it was.  I finally ended up
deleting it and starting over from scratch.
Seriously, Verizon needs to spend some time and money and figure out how to
do this.
Frustrated.
-Scott
On Sat, Feb 22, 2014 at 1:39 PM, Verizon Wireless Customer Support <