Content copier backup has contacts etc. but won't ...

I have a problem with Content Copier backups from my E71 to my PC.
1) I choose to backup everything.
2) Backup proceeds, but says there was an error: on viewing logs there is nothing listed under "These items could not be backed up" heading. Backup log says contacts, messages, calender have all been backed up.
3) On finishing backup my E71 is sometimes left with a semi-blank Home screen, and hung. Have to remove battery to get it working again.
4) On trying to restore this backup, contacts, messages, notes, calendar aren't listed as being included in the backup.
Installing the trial version of Noki shows that the backups DO indeed contain contact details. But presumably there's something in the backup file that makes Content Copier think that contact details aren't in fact there, or that they're corrupted.
PC Suite 7.1.18.0
E71 firmware version 100.07.76 and 200.21.118
Solved!
Go to Solution.

I don't think it's the phone.
I've now tested using Content Copier to do backups on my laptop. This still had PC Suite 7.0.9.2 on it, and the backup completed without error, including "Settings" to backup phone-specific settings. I then upgraded PC Suite to 7.1.18.0 and now the backup fails if I have "Settings" selected.
I've also tried completely uninstalling PC Suite and reinstalling 7.1.18.0 but I still get failed backups.
PC Suite 7.0.9.2: backup works correctly, including "Settings"
PC Suite 7.1.18.0: backup fails if "Settings" are selected to be backed up
I've opened the backup files in Write, and both failed and completed backups contain Contacts data in VCARD format (which is presumably why Noki could see contact data), but the completed backups also have another 18Mbytes of binary data that are missing from the failed backup files (presumably the phone-specific settings stuff).
It would be nice if Content Copier could allow me to extract the Contacts and Calendar data from a failed backup: the data is in there!
I've been communicating all this with Nokia Europe Support, so hopefully this will be fixed soon.

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I was attempting to use the resources I had without any further expenditure on hardware.
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I was quoted around £29 for a new DKU-5 cable, although I have recently discovered that they sell for much cheaper on eBay.
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