Content Viewer 32.1 Deleting Folio Downloads

Hi,
We just updated DPS Content Viewer 32.1 on iPad Gen4 running iOS8.0.2 and noticed that the previously downloaded v27 folios have reset to download new content. We tested this on a couple of devices and received the same result. Will this behavior happen once we release our 32.1 app from iTunes? Our readers have already complained about losing their downloaded libraries from previous app bugs in the past few weeks.

Hi,
If users upgrade first to iOS 8 and later upgrade the app... then they will have to download old content again as mentioned in the release notes:
When users upgrade to iOS 8, previously downloaded folios will be removed from the device if users restore. However, if they upgrade using an app built after Sept. 13, downloaded folios should be preserved.
We used push-messages and "expedited review" to get customers to upgrade the app first.

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Content Viewer not refreshing, old folios disappeared

I wonder if anyone else is experiencing this and if this issue is related to some of the other download problem threads?
My clients contacted me that they were unable to see recent updates I made to our shared development folio. I was able to replicate this as my own folios have stopped updating since yesterday afternoon.
I deleted and re-installed the content viewer on my iPad, and since then all my previous folios fail to show up on the iPad.
I created a small folio, with a blank page, this does show up. However any updates with a bit of content in them appear to upload correctly, but the folios no longer refresh on the iPad.
Several clients also tried to either "archive" existing folios in the hope that they would subsequently refresh, or deleted the content viewer from their iPads with similar resuts to mine.
When starting the content viewer I coccasionally receive a message that says "Cannot contact server, an error has occurred"
Are other folks experiencing this?
Thanks, JB

OK, I figured out this was an orientation issue, related to a bug discussed in post:
http://forums.adobe.com/message/3831423#3831423
Apparently when uploading something like a 1024x4000 vertical smooth scrolling stacks, one must
a.) specify an _h filename postfix (makes sense)
b.) Do NOT use the "add" or "update" function of the folio producer tools, but instead use the "import" function for the file's orientation to be interpreted correctly (a work-around)
c.) After import, change the default orientation after importing a _h postfix file from horizontal only to "both" or "vertical"
Tx ,JB

Adobe Content Viewer: Failure to load folio

Recently I tried to preview a folio on my desktop (mac) at work, and it failed to load. I then tried to add that folio to my current folio builder to see if I could preview it on my shared device....
It then got stuck at the "building folio" with a checkbox stage and never proceeded past it. I had to quit inDesign eventually.
I feel like something got corrupted while trying to preview the multistate object, which then somehow corrupted Adobe Air. Please help!

My Adobe Content Viewer is completely empty. It doesn't matter which account I log into, no folios are ever displayed. This includes folios which were produced and published long ago (and showed up in ACV last week).
I have verified that the folios exist in the account. They show up in the Folio Builder panel in InDesign and in the Folio Producer online. They just will not load in ACV.
I tried on a iPad using WiFi. I also tried on an iPhone over LTE (to eliminate local network issues). Still nothing for ANY account (I tried 5 different ones).
I completely removed the app on both devices (through Usage->Manage Storage->Delete App). Then re-downloaded from Apple Store (v 32.3.0). Still nothing.
I installed a proxy service and watched the responses from the Adobe servers. I do see XML being returned with the folios and their data, so it seems to be an ACV issue.

Adobe Content Viewer v22 for Android - folio update issue

Yesterday I updated our Xoom to Android 4.1.1 and updated the Adobe Content Viewer to v22. Both we and a client have had issues with not seeing the "Update Available" message for folios that are been updated. The "Updating Library..." message flashes briefly at the top of the viewer in library mode, however nothing changes. It's only after killing the app and restarting that it takes its time while checking the library for updates and finds them. Has anyone else had this issue? The iPad rendition of the same folio has been showing update messages in the usual, almost instantaneous, way.
Has anyone else had difficulty with updating folios in the Android v22 Adobe Content Viewer? In the past couple of versions I've noticed some strangeness with the Sign In/ Sign Out part of the library where it seems like the text tells you you're signed in, but sometimes you have to sign out and sign back in to get updates. Sometimes you could go back to the home screen and then go back into the app and it would trigger a check for updates as well, however that trick doesn't seem to be working anymore.
Andrew

Thank you for the reply Himanshu. Evidently the problem is much worse than I thought because previously created apps don't even open anymore!
None of the apps we have published to the Android app store are getting past the splash screen. The library flashes briefly on some of them before the app crashes. The error message it gives is "Unfortunately, ____ has stopped." This is a big problem!! Will updating the apps to v22 solve this issue? When will Adobe have this major problem fixed?
I'm flashing back to June of last year when reliability of basic functionality (like apps opening and folios being downloadable/viewable) was still unpredictable. You Adobe guys and gals have got to figure out how to make the DPS system dependable. I understand this is an operating system conflict, but surely you knew this update was coming and could test how well your software would hold up to the changes. This isn't a barely used minor feature that isn't working, this is something that makes users uninstall the app and lessens their opinion of the company that released it. Please make this your top priority and get it fixed today. We and our customers are paying for a much higher level of service than this.

V25 iPad Viewer won't delete folios

I've tried the gear and it doesn't show me the old folios that I want to delete from my iPad. I have 2 versions, one with a blue stripe, one without. I asume the stripe version is from the folio Producer. ???Beth

Yes, you'll see two versions of a published folio. This is by design. Think of one as the test folio and one as the public folio. If you need to make a tricky edit to an Edge animation, for example, you would edit the source file and update the article in the panel. This update affects only the folio with the blue stripe. If you messed up your edit, the public doesn't see it. When you finally get the edit right, you update folio to roll the change into the public version.
Of course, if you don't create a custom app, this workflow isn't useful. The Adobe Content Viewer is designed to be a test app.

Edge Animate file turns black when viewed in Folio, but worked great in adobe content viewer before uploading to folio panel.

What am I doing wrong?
I created simple animations to work in DPS. Basically hot spot button that toggle on and off showing features and benefits. When viewed and tested in adobe content viewer, everything worked great. Now that I am ready to upload the folio as an ipa app. The animations turn black over the image that it is supposed to be on top of.
Any help would be much appreciated.

Thanks Neil, that worked once I'd installed it directly into the Applications folder, not within a subfolder.
So if anyone else has this issue, install the Desktop Viewer app for CC and it works for both CS6 and CC.
NOTE, that you need to double-click the Install Adobe Content Viewer.app file, don't look for a file called Install Adobe Content Viewer.air as per the instructions, as they are out of date.
Phew, I have finally got all my DPS functionality back, and have created a V27 app using V28.

Content viewer doesn't show folio preview on connected iPad

Hi all,
since I updated the content viewer on the latest version (3.0.0), I don't get a preview of my ID article on my connected iPad (from the panel "folio overlays")! What kind of bug is this? I really often use this function and I MISS it now!! What can I do?
Can anyone help?
Thank you

Hi, thank you, but I don't find my kind of problem there.
I try to describe better...
BEFORE, I could always see a preview of my actual Indesign Document in the conten viewer. I would just connect my iPad, then choose "Vorschau auf dem iPad" (preview on the iPad) in the folio overlay panel.
NOW, I don't get this choice any more; Indesign only shows "Preview on the desktop" - ALTHOUGH I have my iPad connected and my content viewer running.
I have the same problem with two Macs and two iPads, so it really seems to be some kind of bug on this latest content viewer version?!

Adobe Content Viewer - Folio demo

Hi guys,
I have a question that a client ask to me and I didn't know how to properly answer to it...
I showed him a demo version of a Folio through his Adobe Content Viewer App on iPad.
Then I told him that when the Folio is finalize, we will need to publish it to the iTunes Store in order for this employees to download the app on their iPad.
But the client told me that, an other agency was just sharing the application for FREE by email.
I saw a video of Terry White explaining HOW to share a Folio with an unlimited number of people however, I still have questions :
- Will the FREE folio last forever ? If I share it with 100 people will they be able to use it all the time ?
- If I decide to publish the folio with a single edition will I be able to share this content with an unlimited number of people without using iTunes ?
Thanks in advance for your time.
Best,
J.

No way to do that through email. This was possible in the prerelease but no more. That said, the sharing system is based on email addresses. The person(s) you want to share with must have those email addresses registered as Adobe IDs.
Forever is a long long time, but there’s no time limit I know of for shared folios though the Adobe Content Viewer.
Single Edition folios must be distributed through iTunes. The only way around that is through very high priced Enterprise accounts through Adobe and Apple.
Bob

Downloading froze and Adobe Content Viewer crashed.

I tried downloading folio data with content viewer on iPad.
(InDesign Plugin: V18, Content Viewer V2.3)
But the downloading froze and the content viewer crashed very often.
I checked the folio data on DPS Dashboard and I think the folio data is OK.
And the status of Acrobut.com is "The service is available. No issues repoeted." on Acrobat.com Health.
What's going on?

Which verison Mac OS are you using? What is the verison of InDesign is being used ? Have you donwloaded all the most recent updates to Folio Producer Tools, Folio Builder, and have the new Viewer Builder since this Monday-Jan 30?
PRODUCT UPDATES
Folio Builder panel for InDesign CS5.5
January 26, 2012
Windows | Macintosh
Folio Builder panel for InDesign CS5.0
January 26, 2012
Windows | Macintosh
Folio Producer tools for InDesign CS5.5
January 17, 2012
Windows | Macintosh
Folio Producer tools for InDesign CS5.0
January 17, 2012
Windows | Macintosh

Unable to view offline folios on ipad with Adobe Content Viewer

I am suddenly unable to view offline folios on my iPad with Adobe Content Viewer. These are folios I was able to view 2 days ago. Updated InDesign, reinstalled the Content viewer, tested on 2 computers with 2 difffernt iPads and 2 different cables. Is anyone else having this problem?

This is a known issue, please see http://status.adobedps.com/ for updates.
Neil

Desktop Adobe Content Viewer Launch Error

I'm trying to use the Desktop Adobe Content Viewer to preview my folios, however I'm getting the following error message:
Error: EncryptedLocalStore internal error
          at flash.data::EncryptedLocalStore$/processErrorCode()
          at flash.data::EncryptedLocalStore$/getItem()
          at com.adobe.dmp.core.util::DeviceUtil/retrieveDeviceID()
          at com.adobe.dmp.core.util::DeviceUtil/getDeviceID()
          at com.adobe.dmp.viewer.command::ApplicationInitializationCommand/execute()
          at org.robotlegs.base::CommandMap/execute()
          at org.robotlegs.base::CommandMap/routeEventToCommand()
          at MethodInfo-9548()
          at flash.events::EventDispatcher/dispatchEventFunction()
          at flash.events::EventDispatcher/dispatchEvent()
          at org.robotlegs.base::ContextBase/dispatchEvent()
          at DesktopApplication/initializeUI()
          at MethodInfo-2301()
          at Function/http://adobe.com/AS3/2006/builtin::apply()
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After I dismiss the message, the content viewer opens up, but shows only a grey screen.
I'm using Mac OS X 10.8, InDesign CC 9.1 and Adobe Content Viewer 3.3.0. I've tried reinstalling the Content Viewer and AIR, but to no avail. It works fine when I preview on my iPad, the problem is only with the desktop.
Would appreciate if anyone has inputs on how to solve this.
Thanks!

Hi Lohrii,
thanks for your help!
So I tried the following:
Download newest tools and install it
Create a new blank Folio (v30) with a simple page
Same error while starting preview from InDesign
I will now remove InDesign CC, test it and if this doesn't help I will reinstall CS6.
EDIT
Ok a complete reinstall of CS6 didn't help! I don't know what to do now. Any idea?

Content Viewer Update

Is there an update on the Content Viewer?

That worked, thanks.
Not to belittle others who were caught unawares by the upgrade, or who have extensive article-heavy folios and anxious clients, but I was able to manage my errant upgrade-before-the-new-viewer-is-ready problem fairly quickly and painlessly.
These instructions are just for MAC OS CS 5.5
Quit InDesign.
Run the uninstaller located in Applications > Utilities > Adobe Installers.
Download and install the previous tools installer from here: http://www.adobe.com/support/downloads/collection.jsp?collID=4&platform=Macintosh
Start up InDesign and update each article that you previously touched with the new (now un-installed) version of tools.
Restart the content viewer on your tablet device, download your folio.
Groove at how smart you feel.
Thank Bob.

Web content viewer - supported features

Hello,
Does anyone knows which DPS functionalities are supported in web viewer.
I'm in trouble to get the following working:
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- MSO operating buttons
- images sequences
videos and navto buttons work fine.

Hello,
I upgraded today to Drop 21 tools and created a new custom content viewer to test my folio on iPad.
After re-publishing the whole folio, I can view it again in Web Viewer ("Adobe Content Viewer for Web").
A few problems remain:
- Images sequences not working (seems that they should, see bottom of the page)
- embedded (in MSO) buttons (leading to prev/next state) not working
What can I do now?
I've got on a page a 5 states MSO.
Each state contains next/prev/close buttons
States 3,4,5 contain an "auto launch" image sequence.
Everything works fine on iPad, of course
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Itunes dont show adopbe content viewer

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so i cant transfer files from my desktop to the ipad.
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found the error !!! solved the prob

Web Content Viewer Issues.

Hi All,
The article cannot be located. A valid URL is required.
Is being displayed when im trying to access my folio's web content viewer. I have looked in the forum for the same error and nothing helped.
I have completed the following:
Enable Content Viewer in Administrator Settings
Folio is set to free and PNG.
Obtained the Application Name / Account ID / Publication Name / Article Name
http://contentviewer.adobe.com/s/applicationName/accountID/publicationName/articleName is the url that i insert.
The question I do have is regarding the fulfillments, do I need these to display the web content viewer.
Ive been stressing out the past week, and if anyone could help, it is much appriciated.
Daniel

Hey Neil, That didnt end up working. Keeps saying "Cannot be located". Is there any other option that i keep missing.
The steps I've taken are:
Publish Folio to Adobe Digital Publishing
Enable the web content viewing for the folio
I have filled in the required fields on Folio Producer and Published. (Article Access - Free)
Ive logged into http://lighthouse.adobe.com/dps/entitlement/index.php and obtained the GUID.
Ive logged into http://edge.adobe-dcfs.com/ddp/issueServer/issues?accountId and ensured that all my articles are loaded.
Then I open up http://contentviewer.adobe.com/s/applicationName/accountID/publication Name/articleName.html
To display your folio on contentviewer.adobe.com, all you need to do is enable it in the administrator settings for that account.
Is there any step that you can see that im missing.
Daniel

Content Viewer 32.1 Deleting Folio Downloads

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