Content Viewer Authetification Error

When i want to sign in in the adobe content viewer app on iPad or iPhone with my Adobe-ID it says that the authentification fails.
I can sign in with that ID in the adobe cloud or eg. at acrobat.com. Even changed password, doesn't help.
Any clue whats wrong?
Thanks.

Go to http://digitalpublishing.acrobat.com/, sign in, and accept the terms and conditions. Then it will work in the content viewer.
Neil

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Desktop Adobe Content Viewer Launch Error

I'm trying to use the Desktop Adobe Content Viewer to preview my folios, however I'm getting the following error message:
Error: EncryptedLocalStore internal error
          at flash.data::EncryptedLocalStore$/processErrorCode()
          at flash.data::EncryptedLocalStore$/getItem()
          at com.adobe.dmp.core.util::DeviceUtil/retrieveDeviceID()
          at com.adobe.dmp.core.util::DeviceUtil/getDeviceID()
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          at MethodInfo-9548()
          at flash.events::EventDispatcher/dispatchEventFunction()
          at flash.events::EventDispatcher/dispatchEvent()
          at org.robotlegs.base::ContextBase/dispatchEvent()
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          at MethodInfo-2301()
          at Function/http://adobe.com/AS3/2006/builtin::apply()
          at com.adobe.dmp.framework.util::FrameDelayedCall/onEnterFrame()
After I dismiss the message, the content viewer opens up, but shows only a grey screen.
I'm using Mac OS X 10.8, InDesign CC 9.1 and Adobe Content Viewer 3.3.0. I've tried reinstalling the Content Viewer and AIR, but to no avail. It works fine when I preview on my iPad, the problem is only with the desktop.
Would appreciate if anyone has inputs on how to solve this.
Thanks!

Hi Lohrii,
thanks for your help!
So I tried the following:
Download newest tools and install it
Create a new blank Folio (v30) with a simple page
Same error while starting preview from InDesign
I will now remove InDesign CC, test it and if this doesn't help I will reinstall CS6.
EDIT
Ok a complete reinstall of CS6 didn't help! I don't know what to do now. Any idea?

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Hi I have an adobe id and am a creative cloud subscriber. I just downloaded the adobe content viewer app to my new retina display ipad and for some reason the authentication has an error. I am using the same user id and password so i am not sure what is going on. I have also verified the email that I am using for my adobe id. Any ideas?
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and is there any way to resolve it ?
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System.Exception
Reason: Request timed out. URL:
https://Mydomain/Mysitecollection/_layouts/RunReport.aspx/Content_viewing.xml
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data out of the tables, then check the effect.
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Adobe content viewer "error during download, please try again"

I'm experiencing some strange behavior in the new version of adobe content viewer.
When Launching the viewer app for the first time on an ipad I will get the login screen, enter credentials and then be presented with the home page, with an Icon for my one published folio, HOWEVER:
My icon is missing on the home page
When I click the folio to start a download, the icon in that window is missing.
I click download in the upper right and reciever the following error: "error during download, please try again"
I noticed that in the upper left, my viewer app still says "Sign IN" not sign OUT like it normally would.
If I hit sign IN in the upper leftt, the icon previews then load, and the app will download properly.
Has anyone else experienced this? It seems to be new with this latest release.
Thank you.

Here is the screen after I enter the Login once. note the "sign in" in the upper left, and the blank icon, yet it pulls the folio title in fine.
This is after you click the above blank icon.
And this is the error after clicking download. presumeably because the account isn't "logged in"

Error when attempting to update DPS folio in Content Viewer

Long story short, out of nowhere I can't update a folio in my iPad Content Viewer app.
I get the error message:
Error During Download
Please try your download again later.
This never happened before, everything has been going smooth until now. Please see screenshots below.
Any ideas, Adobe?

I remembered a workaround from a few years ago when a similar problem existed, so I thought I'd give it a try –– First, I removed the folio from my iPad so I could start the download from scratch. Then, as soon as the first article starts to download I quickly go to "stack" view and then the viewer app will download a few articles. But then it pauses. But if I scroll back to a previous article with my finger (still in "stack" view) it will begin downloading a few pages again, then pauses again. As soon as I tap the screen and scroll back one article, it begins downloading again. At least with this method of "babying" it along I can hopefully meet my deadline. Hopefully the service will get fixed by the time I have to share the folio for review by the editorial and advertising teams.

Error downloading folio to iPad via Content Viewer

Hello,
I'm having issues getting the folio to download to the Adobe Content Viewer for iPad app . . . every time I get this message "Error downloading folio. Please try again later."
I've built a single-app folio:
1024x768
Viewer version: 20
Orientation: Horizontal
PDF format
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The folio consists of a single article with one page that contains two video files (two thumbnails that play full screen when activated)
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Doesn't sound like you are doing anything wrong at all. It could be due to some performance problems on our servers that are creating problems downloading large files. Here are a few things that you could try:
If the folio is not already published, try publishing it as private. Downloads of published folios are often quicker.
Try creating two articles each having one video. Downloading two smaller files is typically better than downloading one large file.
If that still doesn't work, you can share the folio with [email protected] and I'll be glad to take a look.

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I have a strange error in my Content Viewer.
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Henrik

Henrik, this can be either or. The internal Acrobat.com servers seem to have download issues once a week or so.
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at Function/http://adobe.com/AS3/2006/builtin::apply()
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Hi Eben.
Always use a fully qualified domain name (FQDN): http://hostname.domain:portnumber/lms/mediator/config
See note https://service.sap.com/sap/support/notes/1334956[1334956|https://service.sap.com/sap/support/notes/1334956] for details and explanation.
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Adobe Content Viewer An ActionScript error occured hatası verirse ne yapılmalı

Adobe Content Viewer An ActionScript error hatası verirse
Mac OSX kullanıcıları şunları yapabilir
Öncelikle görünmez klasörleri görünür yapın. (Terminal vasıtasıyla yapılıyor, bunu şimdilik geçiyorum. Görünmez klasörleri görünür yaptığınızda, klasörü sağ tıklayıp açarak içeriğini görebilirsiniz)
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com.adobe.dmp.contentviewer klasörünü olduğu gibi çöpe atın ve silin.
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Error when downloading folio file to ipad content viewer

Hi All
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have restarted Ipad, uninstalled viewer and reinstalled but still no joy. Any help would be gratefully appreciated.

http://status.adobedps.com/
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per neil enns,
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Thanks Bob
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Content Viewer Authetification Error

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