Content Viewer dissapeared

After the installation of the update for indesing the content viewer doesnt launch (i cant even find it on the computer) when I want to preview a folio.
Any ideas to what happened?
Where can I download again the content viewer?
Thanks

Hi, The direct entitlement feature is only available to accounts that have the "Enterprise" level. At this time, setting up an integrator id, which lets the fulfillment server know what your endpoints are, is not a self-service operation. If you already have your direct entitlement server working you had contacted someone in our customer enablement team to setup your integrator ID. Please work with the same person to enable this integrator ID for the Content Viewer for Web. We plan to make this a self-service operation in the future. Thanks Joerg

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Folios Missing in Adobe Content Viewer on iPad

I'm signed into my adobe account in indesign on my desktop, as well as in adobe content viewer on my iPad. All of the folios I've designed are saved, updated, and uploaded onto my cloud (they are also all visible in my folio panel). However, none of these saved presentations are visible in adobe content viewer even thought I'm signed in. I need to be able to get these presentations onto the iPad as soon as possible.

Same thing with us. I have 35 iPads that I need the content viewable on ACV.
24 are iPad 2, iOS7, latests ACV - I can download, view once, then next time it dissapears
11 are New iPad (4th gen) , iOS7, latest ACV, I can download once, then next time it dissapears
1 iPad Air, iOS7, latest ACV, can download and the folios are persistent. They always appear.
We need a fix for this ASAP. We have presentation using these in 7 days.
More information......
iPad air is on iOS7.0.3 - no problem (not sure if it is software or hardware releated)
iPad 2's are on iOS 7.0.04
10 of 11 of the new iPads (4th gen) are on iOS7.0.4 and folios delete
1 of the new iPads (4th Gen) is on iOS 6.1 and the folios self delete here too.
Message was edited by: ZipESS to add additional model and software version info

Private app distribution: dev version / testflight / adobe content viewer / b2b distribution

Hi Adobe Community!
I am finalizing an app for my company that is supposed to be distributed only among our distributors. Apple rejected my Enterprise inquiry since our distributors are not our employees. I wanted to sum up my distribution options now and ask you for feedback. I do not plan to use App Store.
1. B2B distribution through apple
I can distribute custom b2b app through Apple, but it is available only in few european countries and this does not cover our needs since we cannot supply to all distributors. Also the process looks very complicated and I'd like to not use it.
2. Adobe Content Viewer distribution
If I tell my customers to download Adobe Content Viewer and sign in with my Adobe ID, the newest version of folios will be automatically downloaded to their devices?
Also on Adobe website it is stated that my folios should be automatically uploaded to Adobe servers - but they are not. From what I read on the forums I understood that it is only available to Creative Cloud subscribers, is it right? If I subscribe will I be able to use this way for as many users I want?
3. Developer version
Finally I know that I can distribute dev version. I will have to register devices UDIDs but they will expire (after what time?) and how many UDIDs can I register (I read in different places that I can have 50 or 100 testers).
4. TestFlight
What I undestood so far is that facilitates developeloper version distribution, but wouldn't I be able to use this tool to go around UDIDs expiration?
Thank a lot!

With DPS enterprise and Apple enterprise account, you can built and deploy enterprised signed app internally within your organisation. Create the app, deploy and host it internally, so anyone who has access to the link can download the app. Not sure if Apple terms allows your distributors from outside your organisation to access and download the app hosted internally within your organisation, check that with Apple.
If Apple terms does not allow, then you can use DPS restricted distribution method to deploy the app on the Appstore, but allow someone access to the content only if they are authenticated via the app, called direct entitlement or restricted distribution. Go here for details: Using restricted distribution with Digital Publishing Suite
Signing in to ACV does not automatically download the latest folio. Your folios are always uploaded on Adobe servers, you cannot host it somewhre else. Anyone can create, upload folios and see the folio in the Adobe Content Viewer. But publishing the folio to be available in an app requires DPS subscription.
You can register upto 100 UDID's on Apple dev portal. I don't think the UDID's expires so long as your Apple Dev account is active but the certificates expires exactly one year from the day it was generated.

Adobe Content Viewer not installed on V28

Today I updated both my CC and CS6 versions of InDesign, so I now have V28 of DPS tools, however there is no Content Viewer app available for my Mac (Running )SX 10.8.5).
When I try to preview on Desktop via the Folio Builder panel, an error stating that the Adobe Content Viewer couldn't be found comes up.
All the Adobe Support documents go through the process of finding the AdobeContentViewer.air file in the /Library/Application Support/Adobe/Installers/AdobeDigitalPublishingCS6/ContentViewer folder, but I only have three files in that folder:
Adobe AIR Installer.app
Install Adobe Content Viewer.app
Install DPS App Builder.app
So I can't double-click it to reinstall it.
My Air is up to date, my Updates are all up to date, and I can't find how to unistall InDesign (I am a Creative Cloud subsriber).
I used my Time Machine backup to go and get it from a back up, but it wouldn't install when I double-clicked the old version (I was getting desperate!)
However I can preview the same Folio on my connected iPad running the latest version of the Adobe Content Viewer app
After a live chat, then over two hours on hold for some UK technical support on my land line, and just over an hour on my mobile, plus a Skype call to the US 800 number to be informed of over an hour's wait there, and to discover UK support is only during office hours, and after nearly two hours it has passed 5.30pm, I had to give up on Adobe's official technical support, and resort to more searching on Adobe forums, but have found nothing for CC or CS6 that I haven't already tried, except unistalling and reinstalling InDesign. But I can't find how do that via Creative Cloud. At one point I had to tell one of the nice indian "technical support" staff not to put me back in the same loop as I'd been in twice before as I was close to tears. He sympathised but told me it wasn't his area of expertise - surprise surprise... Not a good day.
Pleeeese, is anyone else having this problem, or has anyone else solved this problem?
Thanks in anticipation

Thanks Neil, that worked once I'd installed it directly into the Applications folder, not within a subfolder.
So if anyone else has this issue, install the Desktop Viewer app for CC and it works for both CS6 and CC.
NOTE, that you need to double-click the Install Adobe Content Viewer.app file, don't look for a file called Install Adobe Content Viewer.air as per the instructions, as they are out of date.
Phew, I have finally got all my DPS functionality back, and have created a V27 app using V28.

Help! Slideshow Autoplay does not work on ipad content viewer.

I created a dps app using Adobe Creative Cloud on a PC running Windows 8. It has a multi-state object of text to fade in and out. It works properly on a windows tablet but not on my ipad. I'm aware this question has been asked before and I tried all of the suggested fixes and none have worked for me. Are there anymore bug fixes.

Darn, I was hoping you could read my mind, lol. The problem is I created an article in DPS that has 4 multi-state objects on one page. 3 of the multi-state objects (button-like icons that change color when you tap/swipe them) are set to tap to play, the 4th multi-state object, a slideshow with 7 states each containing text that's supposed fade in and out 1 by 1 on a loop, is set to Autoplay upon article opening. This all works great on the desktop preview and once its downloaded to Adobe Content Viewer on my Windows Tablet. However, when I download it to the Adobe Content View on my iPad and try to run the same app the 3 tap to play icon buttons work fine but the multi-state text Slideshow will not autoplay. It will only show the first state (which is a text box). I'm using Adobe Creative Cloud Indesign to create the article on a pc running Windows 8. I recently ran updates on my adobe software. Any insight???

Problem with buttons in Content Viewer iPad app

Hi,
I'm having a problem with my navigation once my app is viewed on the iPad. All pages in all of my articles are using the same master page for a menu button, and they all work when I view the app through the Content Viewer on my desktop. Once I log in to the Content Viewer on my iPad, however, the menu button on the first page of every article doesn't work. I did a test of swapping the first page with the second page in one of the articles, and the original page's menu button then worked while the second page's (now located at the beginning) wasn't being read. Other buttons on the first page work (which are also from the master page), it's just the menu button that makes my table of contents box appear. I have eleven articles in my folio and it's happening on the first page of every single one. Not too sure what's going on here, any help is appreciated.
Thanks.

I also figured out after playing around with it a bit more that this only happens when "Horizontal swipe only" is checked in the properties.

I am trying to open a website that is using Microsoft content viewer, and the page does not show. Any ideas on how to view this site using firefox. It works on IE.

I am participating in an online class whose website uses Microsoft Content Viewer to view the class content. The browser opens a new page, but nothing is there. At the top of the tab it says Microsoft Content Viewer, and nothing else. Can anyone tell me how to view my course using Firefox? I would prefer not to use IE, but it works there.

When originally creating the pdf, you would need to choose another pdf conversion setting. In Word if you use the pdf menu, change your settings there: Adobe PDF > Change Conversion Settings. I would use High Quality Print instead. If you use the File > Print method, click the Properties button next to the Adobe PDF printer selection.
For your already created form, you can change the file so your users will not encounter issues. In Acrobat 9, which hopefully is similar in process to 8: Advanced > Preflight > Profile tab > PDF/A compliance > Remove PDF/A information.(You'll have to unsecure your form first).
You can read about PDF/A files in the Help.

How many iPads can use one content viewer login?

Hi all,
We have a client who is wanting an app built in the next few months but needs a smaller version up and running in the next few weeks to get them out of a tight spot.
I've suggested that we give them an Adobe ID seperate to ours and load the interim app up there for reps use while we keep building the final one seperately.
My question is, how many iPad's can use that login and download the app to the content viewer and use it like that. They will need to use it on about 40 iPads...
(I hope my question makes sense)
Cheers
G.

Unfortunately the only time an Adobe ID belongs to the company instead of the individual is when the company signs on as a DPS customer and creates the ID under their master admin account in the DPS admin portal. All other uses of Adobe ID belong to an individual and not a company. In short, Adobe tech support isn't going to be able to help a company "reclaim" an Adobe ID if it is used this way.
Just fair warning for those that are sharing Adobe ID credentials and using this method to share content.

Single Edition - How long for approval from Apple to App Store? Is Content Viewer an Option?

Hello -
I am in somewhat of a predicament. We have a client who has just told us that they would like to make an app we created for them available for attendees of a conference, somewhere from 100-300 people. The app we created for them was just done and put into Content Viewer, as it was just for that one client, and on that one iPad.
Now, we'd like to make it public for 100-300 people, so we are going to purchase the single edition. But, we need this up and available for purchase in the app store in 10 days. I realize it varies from case to case, but does anyone think there's a chance the Apple App store could approve in enough time, say if we uploaded on a Monday and needed it to be available on a Friday?
If not - anyone have ideas for contigency plans? Some questions I have: how many Adobe IDs can an app be shared with? Like, would it be possible to share the folio with one Adobe ID, and then give that login to people at the conference who want to see the app, and then they log in to Adobe Content Viewer, log in, and download if they want. Seems shaky at best, but is it worthy as a backup plan?
Thanks much,
B

You can check some websites that give a average idea of the current wait times for an app to be reviewed.
I generally use the below to give myself an idea of the wait time. I do not use these type of sites when talking to clients however.
http://reviewtimes.shinydevelopment.com/
Thanks,
DS.

Adobe Content Viewer Slow after Upgrade to ios 8

Hi
I am still in the development phase of my app. I have built it using InDesign.
I have been updating and previewing the app in Adobe Content Viewer on my iPad 3. It was working fine. I upgraded my iPad to ios 8.1 three days back and since then there the app is very slow when i view it in ACV. The page transition is slow, the slideshow gallery grid does not respond even after multiple taps.
Now my ipad is 3rd generation and I am realising i should not have upgraded it to ios 8. But it is very hard for me to tell now if the slowdown is because of -
- ios 8 only
- or because of incompatibility of ios 8 with older ipads (3rd generation)
I tried downgrading my ios to 7.2 but apple does not alllow that anymore, so I am stuck with ios 8.
Any inputs/feedback on this will be great.
thanks in advance.
-MP

Thanks Peter, Bob , for your inputs.
Bob - did you upgrade the ios to 8 on our ipad 3?
Mine was working fine with all the preview apps on ACV till i upgraded to ios 8.
Peter - Apple usually do not discount its products even on Black Friday. But I will see if I can squeeze in a new piece to continue with my project. I am also going to try downgrading ios on my ipad with some manual fix, I could not do it via itunes as apple is no more signing ios 7.
Thanks for the inputs.
-MP

Content Viewer won't update the library

Hey guys!
Big trouble here.
After I last updated an uploaded folio, the Content Viewer on the iPad out of the sudden was not recognizing any update on that folio anymore.
So I deleted the folio from the iPad and updated the library. What happened? The folio wasn't even there to download anymore. And yes, it appears on the Folio Producer and it is active.
It's quite a big folio (+100 mb) and I have even uploaded it again with another name and still the Viewer won't show it on the library.
I have tried to upload smaller folios and it worked just fine.
Have no idea what's the problem neither the solution.
Anyone with the same problem?

Problem resolved, with a bit of help from Adobe Support. It was Websense, our organizations web content filter. This is what I got from Adobe Support, which I sent to the IT guys.
In order for the content viewer on the iPad to work and bypass the network, make sure this two Adobe domain/url is allowed through the network.
https://origin.adobe-dcfs.com
http://edge.adobe-dcfs.com

How do you download the Adobe Contents Viewer to a Kindle Fire?

Trying to view a folio created in InDesign 5.5 on a Kindle Fire. I downloaded Adobe Contents Viewer and it gives me this error: This issue is available for download, but requires a newer version of the ap Adobe Content. Please update your app from the Android Market. I tried downloading it from Android Market but it still gives me the same error.

Moved discussion to Digital Publishing Suite forum.

Adobe content viewer grey screen after login on windows 8.1

we're on Windows 8.1, content viewer is not running, after login it shows a grey screen with just "Adobe content Viewer" on the upper left, but nothing working....

I'm sorry Neil, I'm working on a folio on Indesign, if I share the folio from Folio Builder (Indesign) to my account, and then I open adobe content viewer on my iPad, I can see the cover of the folio shared and I can download it.
Instead, with the same account on adobe content viewer (windows 8.1), I see nothing and I can not do any action.

How can I delete Adobe's intro folio from Content Viewer on iPad?

I've been building a demo folio for my boss to use pitching to a client, on the iPad. We would like the opening screen of Adobe Content Viewer to list only our own folio(s), not Adobe's intro one about how to use the content viewer. This folio doesn't have an archive button next to it, and I haven't found any way to delete it, whether I'm signed in with my Adobe ID or not...
Is it possible?

This typically means the folio is no longer available for download from the Folio Producer Service.
If it were, it should appear and have a "download" button next to it after archiving.

Navigation buttons not working in iPad Adobe Content Viewer

I am reposting this as a separate discussion from this thread (http://forums.adobe.com/message/5551618#5551618), since Bob B. said this is a separate bug from the nav button problems in Single Edition apps that people were encountering.
Here is my problem:
I have several folios that are a presentation of work (a slideshow per page, on most pages). Navigation buttons are needed since vertical swiping doesn't work on the pages where my images are full-width.
Five times in the past week, the buttons have quit working (tapping a button jumps you back to the first page of the folio, instead of to Next or Prev). The only way to get them working again is to delete Content Viewer and all the content off the iPad, reinstall Content Viewer, and download the folios again. So far, I can use the folio maybe once or twice, and then the problem happens again.
As you can imagine, this is very frustrating.
It would be great if someone can look into this, since it does not seem to be a freak occurrence - it happens to me all the time since I got the latest version of Content Viewer.
Thank you,
Camille

A tester was finally able to reproduce this bug. I'll let you know when I find more information. Thanks for reporting it.

Content Viewer dissapeared

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