Content Viewer Issue

Hi!
I can't log in in the Content Viewer. Well, I can, but nothing happens when I do. There's no updates or anything.
Anyone's having this issue or know how to address it?
Thank you?

This issue has now been resolved after updating to the latest CC update.

Similar Messages

Adobe Content Viewer issue

I'm using a web overlay linked to an html resource with javascript actions, but I can't figure out why the javascript does not display properly using Adobe Content Viewer version 2.9 or 3.0 on a 4th generation iPad? The very same code and file displays perfectly when viewed on a 1st gen iPad with same version of Adobe Content Viewer so it doesn't appear the code is the issue. It appears to be an issue with the Adobe Content viewer on the iPad 4 with retina display. I need to test on this device, but have hit a wall. If need be, are there other ways to test a DPS app on iPad 4 without using Adobe Content Viewer? Thanks for your help.

Sorry, but I don't have an iPhone to test. I tried using Safari Web Inspector on my Mac, but I'm not able to select mobile safari in the user agent to simulate. The html page is not published on a server in order to run it through a browser outside of my Mac. The code is validated and tests fine on my Mac and on Adobe Content Viewer on iPad first generation. How can I resolve? Thanks.

Adobe DPS and web content viewer issues

Having an issue with the tablet and web content viewer version of this particular article. I've create two separate documents one for iPad and one for iPhone, reuploaded the article and recreate the entire article all in the hopes that it would resolve the issue. Any ideas as to how I can remedy this problem? Thanks.

This is a known issue with smooth scrolling articles in the web viewer: From Digital Publishing Suite Help | DPS Bug Fix Release Notes:
"Smooth Scrolling articles in web viewer may not display properly on the last page if the length of the smooth scrolling article is not an exact multiple of the folio height. For example, the last page of a 1024x2000 article may be cropped, but a 1024x1536 (2 times the height) or a 1024x2304 (3 times the height) should display fine. The issue is especially common in portrait orientation. One workaround is to make the height of the smooth scrolling page height an exact multiple of the folio height. Another workaround is to use PNG image format for the Smooth Scrolling article instead of PDF."
Neil

Are you experiencing Content Viewer issues on your computer ?

Hello
Since yesterday, the COntent Viewer has serious issues here, when a document is hcnage, if I click on preview, most of the times nothing happens, changes cannot be seen. CAn't find any logic, sometimes it works, but most of the times, it just doesn't.I have to close program and run it again in order to preview things correctccly and as you may guess, it takes lot of time and can't carry on this way.
So I was wondeing if someone had similar issues before I have to reinstall.
THanx !

I gotta ask....are you up-to-date with all the versions? > YES
How's it working today? > SAME THING AS POSTED
Are all articles experiencing problems? Or just one? > ALL
Is the stuff working out okay on your iPad? > YES
Is the update process in Folio Builder working out smoothly? > TAKES REALLY LONG ....
More info is always a good thing! I believe I might have seen a post from someone that was also having problems a day or two ago, but they went away. Could be server issues....? > MAY BE !!!!
THANX !

Web Content Viewer Issues.

Hi All,
The article cannot be located. A valid URL is required.
Is being displayed when im trying to access my folio's web content viewer. I have looked in the forum for the same error and nothing helped.
I have completed the following:
Enable Content Viewer in Administrator Settings
Folio is set to free and PNG.
Obtained the Application Name / Account ID / Publication Name / Article Name
http://contentviewer.adobe.com/s/applicationName/accountID/publicationName/articleName is the url that i insert.
The question I do have is regarding the fulfillments, do I need these to display the web content viewer.
Ive been stressing out the past week, and if anyone could help, it is much appriciated.
Daniel

Hey Neil, That didnt end up working. Keeps saying "Cannot be located". Is there any other option that i keep missing.
The steps I've taken are:
Publish Folio to Adobe Digital Publishing
Enable the web content viewing for the folio
I have filled in the required fields on Folio Producer and Published. (Article Access - Free)
Ive logged into http://lighthouse.adobe.com/dps/entitlement/index.php and obtained the GUID.
Ive logged into http://edge.adobe-dcfs.com/ddp/issueServer/issues?accountId and ensured that all my articles are loaded.
Then I open up http://contentviewer.adobe.com/s/applicationName/accountID/publication Name/articleName.html
To display your folio on contentviewer.adobe.com, all you need to do is enable it in the administrator settings for that account.
Is there any step that you can see that im missing.
Daniel

Content Viewer Issue on desktop

Hi all. I went to open a folio on my desktop ( MacBook Pro) we did this Spring, but now get this error -
I am completely up to date with the Cloud.I have also tried opening it with InDesign CS6 ( as we used that when creating it), but same message. How do you update a folio made 8 months ago to work with the latest desktop content viewer? I am afriad to update my Content Viewer on my iPad as the folio is viewable there.
Am I missing something obvious?
Thnx for any help.
Penny

Did you update DPS Desktop Tools? It sounds like you didn't. Perhaps try uninstalling/reinstalling InDesign CS6.
Don't be afraid to update the Content Viewer on the iPad. The newest version displays all previous formats.

Limitations/issues Adobe Content Viewer (Adobe Viewer) on Ipad 1 (not tested on 2)

There a a few problems/limitations I'm running into with the Adobe Content Viewer for Ipad 1 (not tested on 2), like:
Autoplaying more than 1 multiple-state is impossible. Only the object in the highest place in the layers is visible (like having pulsing navigation arrows and a fade in text) -works perfectly in de windows Adobe Content Viewer with Indesign 5.5
Autoplay of an multistate object with 'stop at last frame' does not work. It just fades the entire multistate object out, instead of holding. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Cropping Images (changing the objectbox) in indesign, becomes skewed (or squashed) like the image just gets pushed in the new objectbox size.
Buttons with a click image/appearence become invisible in a multistate object. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Some ideas for change
Not allowing an Overlay (which is larger than the page itself) on a page depth of 1, on top of a page with depth 0. Seeing content of the page below the currentpage seems quite unuseful.
Allow multistate objects to autoplay within another multistate object (thus allowing like a: menu catagorie wich can call an autoplaying slideshow)
Zooming in on an image without first having to tap on it to enable zooming.
Updating content button.
Hitting the update button in Indesign cs5.5 (windows) doesn't update all changed content.
Hitting download update in de Adobe Content Viewer (Ipad 1) doesn't change all changed content. Archive and redownload nessesary.
We would love to see the top issues working.
Kind regards,
R. Heijne

There a a few problems/limitations I'm running into with the Adobe Content Viewer for Ipad 1 (not tested on 2), like:
Autoplaying more than 1 multiple-state is impossible. Only the object in the highest place in the layers is visible (like having pulsing navigation arrows and a fade in text) -works perfectly in de windows Adobe Content Viewer with Indesign 5.5
Autoplay of an multistate object with 'stop at last frame' does not work. It just fades the entire multistate object out, instead of holding. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Cropping Images (changing the objectbox) in indesign, becomes skewed (or squashed) like the image just gets pushed in the new objectbox size.
Buttons with a click image/appearence become invisible in a multistate object. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Some ideas for change
Not allowing an Overlay (which is larger than the page itself) on a page depth of 1, on top of a page with depth 0. Seeing content of the page below the currentpage seems quite unuseful.
Allow multistate objects to autoplay within another multistate object (thus allowing like a: menu catagorie wich can call an autoplaying slideshow)
Zooming in on an image without first having to tap on it to enable zooming.
Updating content button.
Hitting the update button in Indesign cs5.5 (windows) doesn't update all changed content.
Hitting download update in de Adobe Content Viewer (Ipad 1) doesn't change all changed content. Archive and redownload nessesary.
We would love to see the top issues working.
Kind regards,
R. Heijne

Limitations/issues v.2 Adobe Content Viewer on Ipad 1 (not tested on 2)

Update on 23-Feb-2012
There a a few problems/limitations I'm running into with the Adobe Content Viewer for Ipad 1 (not tested on 2), like:
Autoplaying more than 1 multiple-state is impossible. Only the object in the highest place in the layers is visible (like having pulsing navigation arrows and a fade in text) -works perfectly in de windows Adobe Content Viewer with Indesign 5.5
Autoplay of an multistate object with 'stop at last frame' does not work. It just fades the entire multistate object out, instead of holding. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Cropping Images (changing the objectbox) in indesign, becomes skewed (or squashed) like the image just gets pushed in the new objectbox size.
Buttons with a click image/appearence become invisible in a multistate object. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
The viewer on the ipad will crash on a navto://NameOfPage#PageNumberOtherThenTheFirst, if that page where it directs to has a slideshow. this happens 90% of the time.
Some ideas for change
Not allowing an Overlay (which is larger than the page itself) on a page depth of 1, on top of a page with depth 0. Seeing content of the page below the currentpage seems quite unuseful.
Allow multistate objects to autoplay within another multistate object (thus allowing like a: menu catagorie wich can call an autoplaying slideshow)
Zooming in on an image without first having to tap on it to enable zooming.
Updating content button.
Hitting the update button in Indesign cs5.5 (windows) doesn't update all changed content.
Hitting download update in de Adobe Content Viewer (Ipad 1) doesn't change all changed content. Archive and redownload nessesary.
We would love to see the top issues working.
Kind regards,
R. Heijne

Update on 24-Feb-2012
There are a few problems/limitations I'm running into with the Adobe Content Viewer for Ipad 1 (not tested on 2), like:
Navto:// crashes to non preloaded pages with slideshow:
Additional information/ text examples:
                - Say we are on page 2. depth 2: and you link to page 4 with depth 1 (not 0/first) (which has a slideshow on that page) This results in a crash.
                - Linking to pages with depth 0 (and have slideshows, works.
                - Say we are on Page 2, depth 3 and link to Page 3 depth 2 with a slideshow, works.
                - Linking to all next to pages and top pages with slideshows, works.
Fixed (viewer 2.3.1) Autoplaying more than 1 multiple-state is impossible. Only the object in the highest place in the layers is visible
                                       (like having pulsing navigation arrows and a fade in text) -works perfectly in de windows Adobe Content Viewer with Indesign 5.5
Fixed (viewer 2.3.1) Autoplay of an multistate object with 'stop at last frame' does not work. It just fades the entire multistate object out,
                                        instead of holding. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Fixed (viewer 2.3.1) Cropping Images (changing the objectbox) in indesign, becomes skewed (or squashed) like the image just gets pushed in the new objectbox size.
Fixed (viewer 2.3.1) Buttons with a click image/appearence become invisible in a multistate object. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Some ideas for change
Not allowing an Overlay (which is larger than the page itself) on a page depth of 1, on top of a page with depth 0. Seeing content of the page below the currentpage seems quite unuseful.
Allow multistate objects to autoplay within another multistate object (thus allowing like a: menu catagorie wich can call an autoplaying slideshow)
Zooming in on an image without first having to tap on it to enable zooming.
Updating content button.
Hitting the update button in Indesign cs5.5 (windows) doesn't update all changed content.
Hitting download update in de Adobe Content Viewer (Ipad 1) doesn't change all changed content. Archive and redownload nessesary.
We would love to see the top issues working.
Kind regards,
R. Heijne

Can I publish Single Issue DPS apps without the content viewer skin?

Hey - we're building an 'app' using Adobe DPS plugins in indesign, and I have a fundamental question:
When publishing a single issue iPad app to the Apple App Store, is there any way to do away with the Adobe-imposed content viewer skin? We have enough wayfinding and interactivity built into in the folio itself - we would like to get rid of the extra chrome surrounding it. (see below) Is this possible?
Thanks!

No.
Neil

Content Viewer login issue still here

I made a new Content Viewer via DPS App Builder. The device preview is running perfectly (thank you for the fix). The login issue (you have to login twice) is still here.
Best regards
Haeme

When we can expect R26? This bug is killing me 8 times a day.
If my counting is correct, R26 should be here in first half of April?

Error when installing issue in Content Viewer

Hi,
I have a strange error in my Content Viewer.
When downloading it stalls and a message says "Could not install issue, relaunch app and download your purchase again" (my translation from swedish).
It sometimes stalls when downloading and sometimes when installing issue.
Anyone got a solution or having the same problem?
Br
Henrik

Henrik, this can be either or. The internal Acrobat.com servers seem to have download issues once a week or so.
The best way I think you can determine this is if the download is failing at the same point during the download. If it is, it's a problem with the folio. If it's not, then it's a temporary problems with the servers.
If it is a problem with the folio, there's no straightforward answer -- but if you were able to download that folio recently, delete or update the articles you've added since.
If you have no idea what's causing it, you can either start deleting articles, or try updating them first.

Disappearing Issues in Content Viewer!!!

Anyone else run into this?
I have shared a number of individual folios to a single Adobe email address.
In this way, I can log into Adobe Content Viewer with that Adobe email address to gain access to all the publications from within a single app.
While demonstrating DPS in front of a client (of course!) a number of the thumbnails of available issues simply disappeared.
They were there..then boom just went away.
Horrifying to say the least. I moved on in our presentation.
Then I got back to the office launched the app and the Library updated and there they were again.
Is this server related, app related, related to the fact that the issues were shared and not built under the Adobe email address?
Thoughts?

We have this occur from time to time. Even though the folios have been downloaded sometimes they won't show up on the Adobe Content Viewer home screen. Sometimes they come back in a few seconds, sometimes they don't. If you quit the app and open it again, or sign out and back in, it will probably show them again. It likely has something to do with the library updating/synching. We've mainly been using the Android version of the content viewer on Xooms and our client has noticed this occasionally as well on their Xooms. Since the folios always seem to come back eventually no one is freaking out about it, but it does make the Adobe Content Viewer seem buggy for the user. I'm assuming this doesn't happen with a professional or enterprise account.
Andrew

Adobe Content Viewer (desktop preview) issues

The Adobe Content Viewer (desktop preview) runs off the bottom of my screen (27") when viewing content from InDesign for the new iPad. Would like to be able to alter window size and be able to scroll down to view artwork at full size. Am I missing something simple?
I've downloaded the latest updates for the folio producer tools as well as the folio panel update.

The Adobe Content Viewer for the desktop currently doesn't preview new iPad (2048x1536) folios properly. This desktop preview issue should be fixed in the next release.

Adobe Content Viewer v22 for Android - folio update issue

Yesterday I updated our Xoom to Android 4.1.1 and updated the Adobe Content Viewer to v22. Both we and a client have had issues with not seeing the "Update Available" message for folios that are been updated. The "Updating Library..." message flashes briefly at the top of the viewer in library mode, however nothing changes. It's only after killing the app and restarting that it takes its time while checking the library for updates and finds them. Has anyone else had this issue? The iPad rendition of the same folio has been showing update messages in the usual, almost instantaneous, way.
Has anyone else had difficulty with updating folios in the Android v22 Adobe Content Viewer? In the past couple of versions I've noticed some strangeness with the Sign In/ Sign Out part of the library where it seems like the text tells you you're signed in, but sometimes you have to sign out and sign back in to get updates. Sometimes you could go back to the home screen and then go back into the app and it would trigger a check for updates as well, however that trick doesn't seem to be working anymore.
Andrew

Thank you for the reply Himanshu. Evidently the problem is much worse than I thought because previously created apps don't even open anymore!
None of the apps we have published to the Android app store are getting past the splash screen. The library flashes briefly on some of them before the app crashes. The error message it gives is "Unfortunately, ____ has stopped." This is a big problem!! Will updating the apps to v22 solve this issue? When will Adobe have this major problem fixed?
I'm flashing back to June of last year when reliability of basic functionality (like apps opening and folios being downloadable/viewable) was still unpredictable. You Adobe guys and gals have got to figure out how to make the DPS system dependable. I understand this is an operating system conflict, but surely you knew this update was coming and could test how well your software would hold up to the changes. This isn't a barely used minor feature that isn't working, this is something that makes users uninstall the app and lessens their opinion of the company that released it. Please make this your top priority and get it fixed today. We and our customers are paying for a much higher level of service than this.

Issues downloading folios in content viewer

Hello,
I have been having issues updating folios in the Adobe Content Viewer on iPad. After many attempts, I still get "Cannot Install Item: Please Restart the app and download your purchase again." I have done that several times and it has not worked. Any ideas?

Hi
Can anyone help me on this? Is there a new standard for what we can do with image sequences?
I have stripped everything out of one page and all i now have is a 600 frame jpeg image sequence. It is running at 30fps. Thats it. And still it will not download once it has been uploaded to the cloud. It works perfectly when viewed on the desktop, i am seriously lost.
Thanks
Ross

Content Viewer Issue

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