Content Viewer login issue still here

I made a new Content Viewer via DPS App Builder. The device preview is running perfectly (thank you for the fix). The login issue (you have to login twice) is still here.
Best regards
Haeme

When we can expect R26? This bug is killing me 8 times a day.
If my counting is correct, R26 should be here in first half of April?

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IPad Content Viewer login

Hi,
I have recently installed the Adobe Content Viewer app on my iPad. When I try to login with my Adobe ID, it says "Authentication Failed." I have tried uninstalling it, then reinstalling it, changing passwords, etc. Nada. I can login without issue on the website, but have not been able to login to the app successfully yet. Thanks for your help.

ok, I just stumbled across another post on this. Apparently you have to go to https://digitalpublishing.acrobat.com/app.html and login there, specifically there. Once you do so, it will bring up another set of terms that you need to agree to. Once you do this, then the ipad app will authenticate your login.
There needs to be better direction on this than "authentication failed" in the app. This took way too long to figure out. I am not a creator of content in digital publishing, only a user (being "pushed" to me). Thus, I would normally not have any reason to login to the digitalpublishing website.
hope this helps someone else!

How many iPads can use one content viewer login?

Hi all,
We have a client who is wanting an app built in the next few months but needs a smaller version up and running in the next few weeks to get them out of a tight spot.
I've suggested that we give them an Adobe ID seperate to ours and load the interim app up there for reps use while we keep building the final one seperately.
My question is, how many iPad's can use that login and download the app to the content viewer and use it like that. They will need to use it on about 40 iPads...
(I hope my question makes sense)
Cheers
G.

Unfortunately the only time an Adobe ID belongs to the company instead of the individual is when the company signs on as a DPS customer and creates the ID under their master admin account in the DPS admin portal. All other uses of Adobe ID belong to an individual and not a company. In short, Adobe tech support isn't going to be able to help a company "reclaim" an Adobe ID if it is used this way.
Just fair warning for those that are sharing Adobe ID credentials and using this method to share content.

Adobe Content Viewer Login Problem

Hi,
seit Release 25 haben wir das Problem das wir uns auf unseren Ipads im Adobe Content Viewer mehrfach
anmelden müssen bis wir endgültig eingeloggt sind.
Passworteingabe ist zu 100% korrekt, mehrfach selbst getestet & unter 2-3 anmeldungen komm ich nicht in den Adobe Content Viewer hinein.
Kennt jemand eine Lösung für das Problem ?
mfg
Alex

This is a known issue with the v25 Adobe Content Viewer. It will be fixed in the v26 content viewer.
Neil

Adobe Viewer Login issues

I am havig problems loging into the adobe viewer app on my ipad. I am being given the message 'authentication failed'. I can however login to the general adobe app. Any ideas please guys?
many thanks,
Dean

I found a similar thread http://forums.adobe.com/message/4397521#4397521. Could you please have a look at it, and try the solutions mentioned there.

LogIn Issue - still after Adobe allegedly fixed the problem

My Adobe Creative Cloud Desktop App will not allow me to sign in. I CAN sign in using a browser and going directly to the Creative Cloud web page, so this is NOT an ID or password issue as the Desktop App keeps reporting.
I have uninstalled and reinstalled the Adobe Creative Cloud Desktop App - that didn't work
I have reset my password several times and it works for the web page access but not the Adobe Creative Cloud Desktop App access.
All this is AFTER Adobe claims to have fixed the sign on problem (May 16, 2014 9:00 am Pacific time).
How to I get the Adobe Creative Cloud Desktop App working as it did for months with no problem?

Update - still NOT working after
1) downloading newest Adobe Creative Cloud Desktop App
2) Uninstalling the current Adobe Creative Cloud Desktop App (for the 2nd time)
3) Cleaning my registry
4) Rebooting
5) installing latest Adobe Creative Cloud Desktop App
It just loops between "You've been signed out" - "Sign In with your Adobe ID" .

Content Server Login Issue

When i'm trying to log to my server it throwing the error like this
Content Server Access Denied
Access denied to Content Server managed resource. Error receiving response from master server for user authentication check.
Any help on this how could be resolved

Hi
Do you have External security like OID / LDAP / AD configured with UCM ?
If yes , then check the provider status and see if the channel working fine with those applications .
Thanks
Srinath

Adobe Content Viewer, Articulate Studio file

Hello! I am learning DPS bit by bit and have successfully begun publishing my document for viewing in the Adobe Content Viewer on different devices. Here are the issues I am having and the questions associated with those issues:
1. When I publish my document and go to view it on my devices (Android tablet and iPad3), I get a gray box where I should have an Articulate Studio *.html file. I think it may be a memory issue, but how do I truly preview my DPS document so that I see all interactive content? I am assuming it is a memory issue, but it may be a linking issue to the Articulate file, though I am able to see the Articulate file when I preview just that article within my folio on my computer.The total filesize is about 33 Mb and I have seen on other posts that some magazines are 500Mb in size. Is the Adobe Content Viewer limited in its content file size for previewing publications?
2. I have been publishing my file over and over and now have multiple copies of the file in my Adobe Content Viewer on both devices. How do I get rid of the duplicates and have only the most recently updated item on my device? Is this something I can do through the Folio builder online? (I am only seeing one file in the Organizer and Publish Requests.)
Thank you for any help with these questions.
Sincerely,
Amber Price

Thank you so much for the feedback. Yes, I created the file as an overlay (web content) and linked to the html file that is created when you build an Articulate Studio file. Is there a way to have it preview on the mobile device? Do I have to upload those files separately, somehow? If there isn't a way to preview it, does that mean it will not work when I go to publish it for real? In my latest preview, I can now hear the audio, but cannot see the video on my device (but this isn't every time). Another issue: when I go to preview the entire portfolio on my local computer using the Adobe Content Viewer, it never loads the preview--it just hangs on the load screen and I see "Proxy.folio" and the file never loads [see image below].
I have created one folio with articles in that folio and I have changed and updated those articles. I have also tried signing out and back in to the Adobe Content Viewer and I still see the duplicate files. I also tried restarting my devices to see if that would update everything and the duplicates are still there.
Any other help is greatly appreciated! ~Amber Price

Content Viewer on different devices

Basic Question:
Once users have downloaded the Content Viewers for iPad and/or Android, is it possible to upload .folio files to other App markets such as the new Amazon Android Appstore or Chomp or GetJar?

Thank you so much for the feedback. Yes, I created the file as an overlay (web content) and linked to the html file that is created when you build an Articulate Studio file. Is there a way to have it preview on the mobile device? Do I have to upload those files separately, somehow? If there isn't a way to preview it, does that mean it will not work when I go to publish it for real? In my latest preview, I can now hear the audio, but cannot see the video on my device (but this isn't every time). Another issue: when I go to preview the entire portfolio on my local computer using the Adobe Content Viewer, it never loads the preview--it just hangs on the load screen and I see "Proxy.folio" and the file never loads [see image below].
I have created one folio with articles in that folio and I have changed and updated those articles. I have also tried signing out and back in to the Adobe Content Viewer and I still see the duplicate files. I also tried restarting my devices to see if that would update everything and the duplicates are still there.
Any other help is greatly appreciated! ~Amber Price

Unable to login any user id first time in the Adobe content viewer (R25)

Hi,
I am using R25 Adobe content viewer. The problem is that I am unable to login any user id first time. when I do 2nd time with same id then it do successfully. Please suggest.
DC Pub

This is a known issue with the v25 Adobe Content Viewer. It is fixed with the v26 version, which is currently awaiting approval from Apple. If you have a Pro or Enterprise subscription to DPS, you can build a custom Adobe Content Viewer.

Adobe Content Viewer, library downloading issue

I have the free version of the folio building tools currently with acrobat.com as I test the capabilities of the publishing suite for our company. I updated the folio tools, can sign in, create a folio, and it appears OK in the shared workspace on acrobat.com. I sign into the Ipad and open up the Adobe Content Viewer app. I sign in and it gives me the message downloading library. Here is where the problem happens. After it is finished loading, nothing updates. I can't get the folio to load into the Ipad and neither can my workmate who I shared the file with. I made sure the app was completely up to date.
Any suggestions on how to fix this problem? Is this a common problem?
~ V

All,
I just worked with another customer reporting the same circumstances, and it turned out that, as part of their migration from prerelease to their purchase of DPS, they had not provisioned the Adobe ID that they used to build their custom Viewer app. I need to know the name of your company, and the Adobe ID used to build your app, to determine if this is the cause of your failures.
Alternatively, if you have not yet purchased DPS, then your failures are due to the shut down of the prerelease program.
Matthew
I just work for the company so I would not be able to get a hold of their Apple ID. We have the Creative Suite and I am working in InDesign CS5 with the updated folio tools extension.
I wanted to confirm that because the prerealease program is shut down, those with the free acrobat.com account can not publish a folio to the Adobe Content Viewer? Because a few weeks ago, we could. I can still see my folio in the shared workspace on acrobat.com
~V

Authentification failed messages with Adobe Content Viewer (still)

I heard that there was a problem with Authentification failed messages with Adobe Content Viewer this morning with a server issue but I am running into those issues tonight. System Staus reads green. All my log-in info works in other places. What's up?

Currently all the DPS services are up and running.
Check DPS status page:
http://status.adobedps.com/
Kindly try to sign in again and let us know if you still have any trouble signing in.

Adobe Content Viewer v22 for Android - folio update issue

Yesterday I updated our Xoom to Android 4.1.1 and updated the Adobe Content Viewer to v22. Both we and a client have had issues with not seeing the "Update Available" message for folios that are been updated. The "Updating Library..." message flashes briefly at the top of the viewer in library mode, however nothing changes. It's only after killing the app and restarting that it takes its time while checking the library for updates and finds them. Has anyone else had this issue? The iPad rendition of the same folio has been showing update messages in the usual, almost instantaneous, way.
Has anyone else had difficulty with updating folios in the Android v22 Adobe Content Viewer? In the past couple of versions I've noticed some strangeness with the Sign In/ Sign Out part of the library where it seems like the text tells you you're signed in, but sometimes you have to sign out and sign back in to get updates. Sometimes you could go back to the home screen and then go back into the app and it would trigger a check for updates as well, however that trick doesn't seem to be working anymore.
Andrew

Thank you for the reply Himanshu. Evidently the problem is much worse than I thought because previously created apps don't even open anymore!
None of the apps we have published to the Android app store are getting past the splash screen. The library flashes briefly on some of them before the app crashes. The error message it gives is "Unfortunately, ____ has stopped." This is a big problem!! Will updating the apps to v22 solve this issue? When will Adobe have this major problem fixed?
I'm flashing back to June of last year when reliability of basic functionality (like apps opening and folios being downloadable/viewable) was still unpredictable. You Adobe guys and gals have got to figure out how to make the DPS system dependable. I understand this is an operating system conflict, but surely you knew this update was coming and could test how well your software would hold up to the changes. This isn't a barely used minor feature that isn't working, this is something that makes users uninstall the app and lessens their opinion of the company that released it. Please make this your top priority and get it fixed today. We and our customers are paying for a much higher level of service than this.

Are you experiencing Content Viewer issues on your computer ?

Hello
Since yesterday, the COntent Viewer has serious issues here, when a document is hcnage, if I click on preview, most of the times nothing happens, changes cannot be seen. CAn't find any logic, sometimes it works, but most of the times, it just doesn't.I have to close program and run it again in order to preview things correctccly and as you may guess, it takes lot of time and can't carry on this way.
So I was wondeing if someone had similar issues before I have to reinstall.
THanx !

I gotta ask....are you up-to-date with all the versions? > YES
How's it working today? > SAME THING AS POSTED
Are all articles experiencing problems? Or just one? > ALL
Is the stuff working out okay on your iPad? > YES
Is the update process in Folio Builder working out smoothly? > TAKES REALLY LONG ....
More info is always a good thing! I believe I might have seen a post from someone that was also having problems a day or two ago, but they went away. Could be server issues....? > MAY BE !!!!
THANX !

Issues downloading folios in content viewer

Hello,
I have been having issues updating folios in the Adobe Content Viewer on iPad. After many attempts, I still get "Cannot Install Item: Please Restart the app and download your purchase again." I have done that several times and it has not worked. Any ideas?

Hi
Can anyone help me on this? Is there a new standard for what we can do with image sequences?
I have stripped everything out of one page and all i now have is a 600 frame jpeg image sequence. It is running at 30fps. Thats it. And still it will not download once it has been uploaded to the cloud. It works perfectly when viewed on the desktop, i am seriously lost.
Thanks
Ross

Content Viewer login issue still here

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