Content Viewer not staying logged in

Since the last update, many of us in our office having been having problems with content viewer (iPad) not staying logged in. Its to the point where we are loggin in 10 times a day. Tried everything I can thing of, deleting all, reinstalling.. etc, with no luck. Any ideas out there?

Scratch this, just saw this... Re: ACV disconnection

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After updating to 10.10.3, now my Macbook Pro will not stay logged in. I log in after restarting, and it will stay logged in for 3-5 seconds then immediately log off and go back to the login screen. Any help?

After updating to 10.10.3, now my Macbook Pro 15" (mid-2014) will not stay logged in. I log in after restarting, and it will stay logged in for 3-5 seconds then immediately log off and go back to the login screen. Any help?
By the way, I also updated my Macbook Pro 17" (mid-2009) and it seems to be running fine, though I haven't tried to restart it and log in. I'm afraid I won't be able to get this one to work either if I do.

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

'Content viewing' in 'Audit Log reports' throws timout error

I have enabled 'Reports' in the site collection features and I am tryin gto generate the 'Content viewing' in 'Audit Log reports'. This keeps me waiting for a couple of minutes and throws a timeout error. Could you please let me know why is this happening
and is there any way to resolve it ?
I am getting the below error in UI and in my logging database
System.Exception
Reason: Request timed out. URL:
https://Mydomain/Mysitecollection/_layouts/RunReport.aspx/Content_viewing.xml
Thank you
Regards Rahul A

Hi,
According to your issue, firstly, please check if your hardware performance is poor or the site collection has numerous data, if so, improve the hardware or pull the
data out of the tables, then check the effect.
Secondly, if you cannot view audit reports for the site http://servername /sites/sitename
Try to detach and attach content database for the site you want to view, then check the effect.
Thanks,
Rock Wang
Regards, Rock Wang Microsoft Online Community Support

Sony Extras for Facebook not staying logged in

The Extras app for Facebook for the Smartwatch is not staying logged in. I open the smartwatch app and go into the facebook extras app and in the settings login. It updates once then shows up as I need to login on the phone. I went into facebook on my computer and removed the extras for facebook permissions then tried relogging in via the extras app but it does the same thing again. Updates once then logs out. I have also removed and reinstalled all the smartwatch extras and smartwatch app and repaired my watch with the phone (Xperia Z) still the facebook one logs out after the initial update.

I got an response about this.
The described problem can't be replicated. When you check the enable box in the SmartWatch App and the "Logged In" box in under Facebook settings you will be prompted to login to facebook on your smartphone. When you allow to save the password you should be kept logged in.
Please make sure that this has been done and get back to me if you're still having problems.
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Safari will not stay logged into Facebook/Pinterest/Fitocracy/etc. after Mavericks upgrade. How to fix?

After upgrading to Mavericks, Safari now will not stay logged into any site that requires a username/password, such as Facebook, Pinterest, Fitocracy, etc. I can log in and browse for a minute or so, then all of a sudden it is as if I am not logged in. As an example, Facebook will require me to log in again, remember browser, and then I get the security warning email since I have that feature activated with Facebook. It is as if Safari completely forgets everything. I believe it has to do with the new iCloud username/password sync function... How does this get fixed?

Try deleting the Safari cache.
From your Safari menu bar click Safari > Preferences then select the Advanced tab.
Select: Show Develop menu in menu bar
Now click Develop from the menu bar. From the drop down menu click Empty Caches.
Quit and relaunch Safari.
If you still have problems, try troubleshooting Safari extensions.
From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test. I
If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.
If it's not an extensions issue, try troubleshooting third party plug-ins.
Back to Safari > Preferences. This time select the Security tab. Deselect: Allow all other plug-ins. Quit and relaunch Safari to test.
If that made a difference, instructions for troubleshooting plugins here.

Content Viewer not found

When I try to preview a folio on the desktop I get the message: An error has occurred while generating folio preview. Could not find the Adobe® Content Viewer.
I unistalled Air and installed it again. Everything is up to date (worked before the update). Where is the Content Viewer?

Help!!
I am getting the "An error has occurred while generating folio preview. Could not find the Adobe® Content Viewer." when I try to preview a Folio from the tutorial detailed on:
http://help.adobe.com/en_US/digitalpubsuite/tutorials/WS67cb9e293e2f1f60-21ba9a4512e5e5e0b 8d-7ffd.html
I am on a Mac running OS X 10.8.2 (12C60) Fully Patched and up to date and am using the Creative Cloud subscription with everything installed by the Adobe Application Manager.
Have unistalled InDesign CS6 and reinstalled using AAM then reinstalled DPS tools using Help>Updates no reported problems during the process.
Am NOT seeing Adobe Content Viewer in Applications and I have looked in the directory you quote above:
3) If it isn't installed try installing it from /Library/Application Support/Adobe/Installers/AdobeDigitalPublishingCS6/ContentViewer/Adob eContentViewer.air
This I find most curious - that directory does NOT exist. I have searched the machine for the file 'Adob eContentViewer.air' with and without the space in Adobe and nothing is found.
Fairly clear that the Content Viewer is NOT installed. Also, not sure if this is relelvant at the moment but I am not seeing an option to preview on my iPad even though it is connected and I have installed the content viewer app on the device.
What next please?
TIA Julian
EDIT:
This is rather silly but I looked to see where the installer logs are ready if you asked for them and following the instructions on the page pointed to above the Air Framework directory doesn't exist either. BUT I found what looks like the Air Framework files under Applications>Adobe Flash CS6 :

Adobe Content Viewer not installed on V28

Today I updated both my CC and CS6 versions of InDesign, so I now have V28 of DPS tools, however there is no Content Viewer app available for my Mac (Running )SX 10.8.5).
When I try to preview on Desktop via the Folio Builder panel, an error stating that the Adobe Content Viewer couldn't be found comes up.
All the Adobe Support documents go through the process of finding the AdobeContentViewer.air file in the /Library/Application Support/Adobe/Installers/AdobeDigitalPublishingCS6/ContentViewer folder, but I only have three files in that folder:
Adobe AIR Installer.app
Install Adobe Content Viewer.app
Install DPS App Builder.app
So I can't double-click it to reinstall it.
My Air is up to date, my Updates are all up to date, and I can't find how to unistall InDesign (I am a Creative Cloud subsriber).
I used my Time Machine backup to go and get it from a back up, but it wouldn't install when I double-clicked the old version (I was getting desperate!)
However I can preview the same Folio on my connected iPad running the latest version of the Adobe Content Viewer app
After a live chat, then over two hours on hold for some UK technical support on my land line, and just over an hour on my mobile, plus a Skype call to the US 800 number to be informed of over an hour's wait there, and to discover UK support is only during office hours, and after nearly two hours it has passed 5.30pm, I had to give up on Adobe's official technical support, and resort to more searching on Adobe forums, but have found nothing for CC or CS6 that I haven't already tried, except unistalling and reinstalling InDesign. But I can't find how do that via Creative Cloud. At one point I had to tell one of the nice indian "technical support" staff not to put me back in the same loop as I'd been in twice before as I was close to tears. He sympathised but told me it wasn't his area of expertise - surprise surprise... Not a good day.
Pleeeese, is anyone else having this problem, or has anyone else solved this problem?
Thanks in anticipation

Thanks Neil, that worked once I'd installed it directly into the Applications folder, not within a subfolder.
So if anyone else has this issue, install the Desktop Viewer app for CC and it works for both CS6 and CC.
NOTE, that you need to double-click the Install Adobe Content Viewer.app file, don't look for a file called Install Adobe Content Viewer.air as per the instructions, as they are out of date.
Phew, I have finally got all my DPS functionality back, and have created a V27 app using V28.

Content Viewer not refreshing, old folios disappeared

I wonder if anyone else is experiencing this and if this issue is related to some of the other download problem threads?
My clients contacted me that they were unable to see recent updates I made to our shared development folio. I was able to replicate this as my own folios have stopped updating since yesterday afternoon.
I deleted and re-installed the content viewer on my iPad, and since then all my previous folios fail to show up on the iPad.
I created a small folio, with a blank page, this does show up. However any updates with a bit of content in them appear to upload correctly, but the folios no longer refresh on the iPad.
Several clients also tried to either "archive" existing folios in the hope that they would subsequently refresh, or deleted the content viewer from their iPads with similar resuts to mine.
When starting the content viewer I coccasionally receive a message that says "Cannot contact server, an error has occurred"
Are other folks experiencing this?
Thanks, JB

OK, I figured out this was an orientation issue, related to a bug discussed in post:
http://forums.adobe.com/message/3831423#3831423
Apparently when uploading something like a 1024x4000 vertical smooth scrolling stacks, one must
a.) specify an _h filename postfix (makes sense)
b.) Do NOT use the "add" or "update" function of the folio producer tools, but instead use the "import" function for the file's orientation to be interpreted correctly (a work-around)
c.) After import, change the default orientation after importing a _h postfix file from horizontal only to "both" or "vertical"
Tx ,JB

Preview working on Desktop Content Viewer - not on iPad

Hello all,
As the title suggests, I have a page layout with MSO's and buttons within it that works perfectly well on the content viewer, but then doesn't work on iPad.
To give a brief overview...
I have one MSO with 5 states... It is a block of text on the left with two buttons in a column on the right hand side of the page.
Each of these buttons when clicked reveals an image over the top of the text so you can gain an idea of what the text is talking about. So...
State 1: Text
State 2: Text w/ Image 1
State 3: Text w/ Image 2
State 4: Text w/ Image 3
State 5: Text w/ Image 4
Now as the images are two sets (I don't want you to be able to view them all in one go, one after the other) I've had to change the destination each button links you to within each Multi state. This is quite hard to explain, but I will try...
State 1
Button 1 clicks to: State 2
Button 2 clicks to: State 4
State 2
Button 1 clicks to: State 3
Button 2 clicks to: State 4
State 3
Button 1 clicks to: State 1
Button 2 clicks to: State 4
State 4
Button 1 clicks to: State 2
Button 2 clicks to: State 5
State 5
Button 1 clicks to: State 2
Button 2 clicks to: State 1
Essentially the flow is...
Read the text, click Button 1 to view Image 1, then Image 2... then another click takes you back onto the text.
Then clicking Button 2 to view Image 3, then Image 4... and then back onto the text again.
Obviously I am open to suggestions if I have approached the logic of this wrong, but I was just curious because as I said, it works on the desktop viewer and then not on the iPad.
To note: I have read up on potential bugs, and so have removed < >'s from the layering names, as well as making sure there are no transparencies as I've heard these can cause problems.
Many thanks,
Liam

I have a similar problem. My folio has hyperlinks that bring the user to another page in the same article. They work on the content viewer on my mac but not on my ipad help anyone?

Content Viewer not updating

I built a folio last week which displayed properly in Content Viewer.
Since then, we have added more content to it. The build continued to work in Content Viewer, then all of a sudden, it stopped updating.
I stripped the folio back to what it was before we added further content and it still wouldn't update.
I left it during the weekend, then when I attempted to view it again this morning, Content Viewer still didn't offer an update.
I've spent two hours this morning rebuilding the folio under another name. It appeard in the viewer and has given me updates every time I've added new content. Now, it has stopped offering updates and there is no way to test the folio, very frustrating and time consuming!
I have attempted to download the folio in both the release version of Content Viewer, and in my own custom content viewer. Still nothing. The content is showing in Folio Producer, so I know it has succesfully uploaded.
What is the solution to a non-responsive Content Viewer?

hi Ragel,
this doesn't seem to be happening to us any more.
obviously we have another problem now...the certificates won't validate despite being walked through it by the dps tech team. this service is attrocious.
we've produced two mags with adobe dps and both of them have missed the event they were designed for.
WE WILL NOT BE USING ADOBE DPS AGAIN.

Content viewer not working?

Hi
My shared folios do not show up in content viewer in ipad.
I have signed out and then in, nothing.
Both old shares and newly created ones.
What's up?

we're having the same problem
if you publish them as private and sign into the viewer with your email etc then they show up
I think it may be a sneaky way of limiting how much people can do with a free account
Tim

OS 10.7 MAC Content Viewer not working

Any known issues with 10.7 OS and content viewer? Updated Air but still not loading anything? Works on CPU with 10.6.

CS6. Lots of testing on Friday and looks like the servers here at work interfere with the content viewer.
Can anyone explain why this is the case? Even if we just test a black document as a local overlay preview?
If we disconnect from all servers then it works fine. But that's not practical seeing as how we need to share the files with other designers and editors.

Abobe content viewer not working in Micromax Funbook

Dear Sir,
Adobe content viewer app is not working in following devices:
1.Micromax Funbook (480 x 800 pixels, 7.0 inches,Android OS, v4.0.3 Ice Cream Sandwich)
2.Karbonn smart tab (Android, v4.0.3, Ice Cream Sandwich,7 inch LCD Capacitive Touchscreen with 800 x 480 pixels)
3.Magic X100 (ANDRIOD 4.0.3 ICS,10” TFT display , 1024*600)
How to overcome this problem?
Best Regards
Gautam
Cadgraf Digitals Pvt Ltd

Dear Mr. Christophe
We are using the following android devices, where downloaded the content veiwer V23.
1.Micromax Funbook (480 x 800 pixels, 7.0 inches,Android OS, v4.0.3 Ice Cream Sandwich)
2.Magic X100 (ANDROID 4.0.3 ICS, 10” TFT display, 1024*600)
When we open the content veiewe, it is getting closed.
In Karbonn smart tab (Android, v4.0.3, Ice Cream Sandwich,7 inch LCD Capacitive Touchscreen with 800 x 480 pixels), the content viewer app is not showing for download.
How to overcome this issues.

Help! ipad content viewer not working!

we've using DPS for years, yesterday the content viewer on ipad is not working, we can't see all the foilos which we made. iPad is iOS 8.1.3, and the content viewer app is updated. How can we fix this problem? help~
many thanks

Also just because they are showing in Folio Builder Panel does not mean they will show up on the iPad. You may have accidentally created them as local folios, and they must be uploaded to our systems before you can see them in Adobe Content Viewer.
Did you make sure your folios created in InDesign are uploaded to our servers? (in the Folio Builder Panel flyout menu select Upload)
Neil

Album view not staying put...

After updating my Touch to the new 1.1.4, the album view will reset to the top of the list when moving in and out of the list to view other items. That view use to stay where you last were when you moved to other pages, now it won't on mine. This problem has cropped up in different update versions. Some fixed them while others brought it back.
Anyone else have this problem?

On my ipod touch, if I pick an album to view its contents and then go back to the album list, the list won't reset. If I pick another view such as artists or genres, then when I pick the album view again, it resets to the top of the list. I have version 1.1.4

Content Viewer not staying logged in

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