Contextual help topic link/recognition

Is adobe Captivate contextual help topic link/recognition compatible?

At present we use PeopleSoft system and the eLearning application it is linked to is UPK (both Oracle based). I have recommended to change UPK to Adobe captivate. But first need this issue addressed:
Each page in the PeopleSoft application includes a Help icon that, when clicked, opens a new browser window displaying help topics related to that page.
Universal Linking enables the hosted PeopleBooks system to search through one or more PeopleSoft product lines and return context sensitive help. This functionality makes it possible to retrieve help from PeopleTools and one or more applications(this is UPK), all using the same link you configure in the web profile of your application.
So basically I need to know if Captivate is capable of this linkage. All my files (UPK) are presently sitting on IIS webserver 7 within a web template.
Hope this helps.
Thanks
Allison
Allison Davis
Systems Officer (UTrain) & Student Systems Co-ordinator (Acting)
Student Administrative & Academic Support Ι Students & Communities Division Ι University of Southern Queensland
Toowoomba Ι Queensland 4350 Ι Australia
email: [email protected]<mailto:[email protected]

Similar Messages

Create link to help topic from Flash file

We have started using Flash to develop our online learning
modules. So far they have been stand alone modules accessed from an
internal web site, published as .EXEs. Our latest Flash module is
related to a system for which we have an HTML help file. We'd like
to embed the Flash module in the help file b/c we want a link in
the Flash module to open a specific help topic.
I can get individual .SWFs into the help file but these Flash
modules are more complex, using many .SWFs for navigation, the TOC,
the frame, and for each interaction. In other words, the main .SWF
(or .EXE) calls many other .SWFs as the user navigates through the
module.
If I can't get the Flash module into the help file, and I can
only link to it as an external file, can a link from within a .SWF
in the Flash module open a specific help topic in the .CHM?
Any other ideas?
Thanks for your help,
SueM2

This question was answered by kglad, on Saturday, August 11,
2007 10:13 AM
Answer
no it doesn't. getURL() causes no security issues unless you
try to open the html locally and (try to) access something on the
internet.
unless your "flash site" is your local computer there is no
security issue. if your local computer is an internet server, you
just need to set the security settings for your local file and give
it permission to access the internet zone.

Creating a direct link to the help topics?

Ok I have been building my first RoboHelp project with the help of some good tutorials online.
I have a number of different help topics and they have sub topics.
How do I direct a user when they click on a direct link to a subtopic. What is the HTML code to use to get to a subtopic?
If I use the HTML file name of the topic, the help TOC on the left doesn't show up.
Does this make sense?

Hi there
Have you investigated the links below? Perhaps you are overthinking it.
Click here
Or Click here
Cheers... Rick
Begin learning RoboHelp HTML 7 within the day - $24.95!
Click here for Adobe Authorized Captivate and RoboHelp HTML Training
Click here for the SorcerStone Blog
Click here for RoboHelp and Captivate eBooks

Please help me find "post new topic" link

I want to post an issue in the shuffle 1st generation forum but cannot find the "post new topic" link on the page.
I'm feelin' kinda stupid, and frustrated too!
obviously, I found the "post new topic" link for this forum, so I don't think it's a browser issue (firefox 1.5.0.10, windoze XP). also, I have signed in with my apple ID.
here's the link to the forum to which I want to post:
<http://discussions.apple.com/category.jspa?categoryID=152>
thanks for your help and patience.
iMac G4 17" 800MHz 1.5GB ram Mac OS X (10.4.8)

Hi Ellsworth!
Here is some additional information.
If you have a question about using Discussions, from this page Feedback about Discussions, click on Post New Topic.
If you have a Technical question about Apple Hardware, Programs, Services, Technology, Software, Applications, Products, etc, from this page Discussions - Forum Home, select an appropriate Category from one of the twelve divisions.
For example, under Mac OS X Related Software, choose the Category Mac OS X v10.4 Tiger.
On the page that opens, select a Forum, such as Installation & Setup, or Using Mac OS X Tiger.
Most Category pages, have numerous Forums within them.
But some may have only one, two, or three.
For example the Safari Category page has three choices listed under Forum / Category, but only one is a Forum: Safari Support forum.
On Forum pages, there is an option to Post New Topic.
Click here for all iPod Forums.
Click here for all iTunes Forums.
More info here How Is Discussions Content Organized.
It can be confusing, but explore the different areas, and you will acquire a better understanding of the hierarchy.
Good Luck!
ali b

Air Help topic navigation links broken

I've logged this as a bug, but was wondering if anyone else has run into this problem.
When generating the "Air Help and Browser Based Help" output format (and uploading the browser files to the web server and installing the AirHelp application), the navigation links that appear above the help window and below the search bar/navigation buttons are broken. The example below shows the uni-pane template, but the problem occurs with all templates.
Upon clicking the first or second topic link (in the red circled area), this displays "The page cannot be found" and the navigation links themselves disappear.
I noticed that the problem only exists when the topics in the Project Manager are organized into subfolders. If all the topics in the Project Manager reside in the top-level folder, the links navigate properly. Also, the links are only clickable when in online mode, not in local mode. I've been unable to either disable the navigation links entirely, or make them un-clickable in online mode.
I'm running RH9, Windows 7 (64-bit).
Any help would be appreciated.

I am not sure what the problem is at this stage but I don't think it is a bug as no one else has hit the problem.
Please open one of the sample projects and generate some AIR help from that to establish the links work there. That rules out a bug and tells us it is something in your project. What it is will still need to be determined but we will know we are looking in the right place.
Probably the first thing I would do is apply another skin and not make any changes to the default.
Post back how you get on. I'm going offline soon but will pick up your reply tomorrow if no one else has waded in.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Opening Help Topic in a New Window

I'm posting this inquiry after searching the forum for the above topic. I have a client who requires that a contextual help page be opened in a new browser window when users press F1 in a web application screen. The client does not want help opened in a new tab or in the same window as the web application screen.
The web application for which I'm writing help supports only Internet Explorer, versions 7 through 9 (no other browsers). The client programs in .NET and, for security, handles HTML help pages like .aspx.
I have RoboHelp HTML 9 installed. Contextual help mapping is done with an external XML schema that pairs web application screens with target help topics via F1.
In practice, despite the new-window requirement, testers have found that CSH opens differently with different combinations of browsers and operating systems. With Windows XP - IE 7 & 8 and Windows 7 - IE9, when the user presses F1, the help screen is opened in a new tab. In Windows 7 - IE8 (32 and 64 bit), it opens in a new window. This last is the way the client expects it to work.
Here's my question: With RoboHelp HTML 9, can I control whether help opens in a new window, the same window or a new tab? Or do I need to rely on a developer to configure the web application server so that help opens in a new window as expected?
So far, after a search of user documentation for RoboHelp and my help mapping configuration files, I haven't found a way in RoboHelp or Help Mappings to control whether contextual help opens in a new window or a new tab. I would appreciate any information on whether this attribute can be controlled through a server configuration, or .NET, or some other aspect of the system beyond RH. Or am I overlooking something in RH?
Thanks and regards,
Tom

I'm not sure here but I would say that there is no way you can make that happen from RoboHelp. I believe it will always open in the way you describe, according to the user's browser settings and operating system.
If there is a way to do it, my gut feel is that is something that your developers will have to implement.
As a software user, I think it would irritate me to find new browser instances opening but you have to go with what your client wants.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Many topics linked to Word files in RoboHelp 10

Is RoboHelp 10 robust enough to cope with a large project that has the majority of its topics linked to their own individual Word file?

Apologies. Perhaps some background information may help.
My company produces a suite of software products and the online Help (created in RoboHelp) covers all of these, including the installation instructions. Therefore, the RoboHelp project is a very large one, containing hundreds of topics.
We have just upgraded to RoboHelp 10 (RH10) from RH9 and I am starting the project from scratch. Because the project information is originally created in Word, and by a number of sources, I am investigating the possibility of linking nearly all of the topics to these Word files to make it easier and quicker to create and update the project. I was wondering if having a lot of these links may possibly lead to instability in the program (as we experienced with RH9), in which case I would import the content from the Word files into RH10 instead.

Problems when printing help topics from OHJ

We have encountered some persistent problems when printing help topics from Oracle Help for Java (Ice Browser).
NOTE: When we print the same source files from Oracle Help for the Web, the printing problems are gone.
(1) Spacing Errors (all printers had identical results)
Text with special formatting (<b>, <i>) often has either too much space or not enough space.
Links often have extra spaces underlined before or after the link, itself.
(2) When printing multiple help topics from the TOC (an entire branch in the tree):
On some printers, no graphics print correctly, but instead print as one of the following: 1. empty box the size of one character, 2. black box the size of one character, 3. black box the size of the original graphic. We could not detect a pattern that caused 1, 2, or 3.
NOTE: all graphics are bit maps (screen captures) that were generated in the same manner.
NOTE: if these same help topics are printed one at a time form Oracle Help for Java, the graphics print fine.
Is this a problem with the Ice Browser?
Thanks for the help,
Wendy Studinski

There are a known issue with the ICEBrowser printing in some circumstances. The laying out of text by the ICE Browser relies on font metrics (being able to measure the width of a run of text in a given font). On screen it looks great, but when printing, even though the GraphicsConfiguration for the printer is being used, these widths are sometimes off, which can result in text running together at boundaries between text styles. We're not sure what to do about this problem, and we've reported it to IceSoft.
Not every font has this problem, so varying the font you are using might help the appearance when printed.
The other problem you report, problems with the images when printing multiple topics, is something that we will look into.

Help topics are not displaying when using Windows 7 / IE 9 / RH10

We recently upgraded our library from RH8 to RH10. Also used a trial version of RH9 in this process. Now when we compile several of the projects have issues where help topics do not display when selected in the TOC or when a link to the topic is clicked within another internal topic. It is in a continous loop in the browser (like it is trying to load). If you right-click on the topic it displays (we are currently using this as the work-around). Anyone else having this problem?? I saw something similiar for Windows8/IE10, but the fix does not apply here (http://forums.adobe.com/message/5138909#5138909#5138909).

Hi,
I (April) apologize I have been OOO and have not been able to respond to your replies.
Let’s start over.
We have an issue where help topics do not display when selected in the TOC or when a link to the topic is clicked within another internal topic. It is in a continous loop in the browser (flickering like it is trying to load). If you right-click on the topic it displays (we are currently using this as the work-around).
We use Windows 7, IE9 and RH10 for all our projects. (Recently upgraded from RH8 to RH10)
Turns out the problem is not isolated. I have run across it in at least one other project, which leads me to think it also occurs in others.
"Does this only occur when the help is called from your software? Is it OK if you double click the start page?"
          No. I it ALSO occurs when launched from the start page.
Have you tried deleting the CPD file and reopening Rh and the project?
          Yes, without success.
Are you using any redirects?
          Per (Adrienne), “I am not using any redirects. I encounter this issue only in IE. If I paste the .htm into a Firefox browser, the help displays as it should.”
          I will add that the project also displays incorrectly in Google Chrome.
Thanks April

Displaying a pdf or word document (for help) via "link" from an iView

Hello Everyone,
We have iViews (which are simply reports) and have documentation explaining the overall report functionality. These iViews are displayed via a workset iMap. For each iView we would also like to have a "link" to a word, pdf, etc.. document. Basically any document type we decide on.
Is there a way to accomplish this? I'm sure there is.
Thanks

Hi,
You can achieve this by making use of KM. Follow these steps for achieving the same.
1. Create a folder in Portal Content Management and upload all the help documents into it.
2. In this folder, create seperate links to indivisual help documents uploaded by specifying the target and name.
3. Click on the created links and copy the URL's
4. Open the I Views/Pages in PCD, and place the corresponding URLs in URL to Help Topic property of the respective I Views/Pages.
5. Enable the I View Tray property - Show Help Option
For every view , you can have some help file in the context links (Help) in the right corner of the Title area.
Hope this satisfies your requirement.
Regards,
Santhosh

Help topics are not displaying when using Windows 8/IE 10

I have a WebHelp system created in RoboHelp 7. When opening that Help from our application using Windows 8 with Internet Explorer 10 and allowing blocked content, the Help topics do not display in the right pane when clicking a topic from the Contents in the left pane. Below are the steps:
1. Open the Help system from the Help menu within the application.
2. The Allow Blocked Content displays and I allow it.
3. The Help opens and if I click a topic from the TOC in the left pane, the topic doesn't display in the right pane.
A workaround we found was to widen the left pane and the topic then displays. Also, if you don't allow blocked content, this issue doesn't happen. However, I need to allow blocked content in order for PDFs within the Help to open properly and also because the Search doesn't display without allowing blocked content.
We also tested this with a Help system that was created using Robohelp 9 and have the same issue. I'm wondering if RoboHelp 10 would solve this problem.
Does anyone know if IE 10 requires Help systems to be created in RoboHelp 10 to work properly, at least when allowing blocked content?

It seems to be time for the old divide and conquer approach.
Zip up the project so you have a copy that cannot accidentally be opened and worked on. That gives you a copy that you can safely revert to later if needed. Save the zip file somewhere safe.
Then create another copy of the project so that you have two copies that can be worked on.
Open Copy 1 and delete half the topics. Ignore any broken links reported. Generate the help from that copy.
Open Copy 2 and delete the other half of the topics. Generate the help from that copy.
It should be the case that one copy is now OK and one still has the problem.
Trash the good copy and then create a second copy of the copy with the problem.
Repeat the process until you have located whatever is causing the problem.
The process takes less time than you might think.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RH8 HTML - WebHelp: Topic link in TOC goes to wrong topic

I just got my upgrade to RH8 today, and I must say it has NOT been a pleasant experience so far. This issue is just one of many I will probably be posting in the next few days.
I have one RH file that I use to create two versions of help text, using conditional tags to separate out the content. In RH 7 this has worked very well. After my upgrade to RH8 today, I generated each of these files, and discovered that one of the files has the incorrect topic attached to the link in the TOC. I checked the TOC in RH, and everything is fine. I also checked the breadcrumbs, which show the correct location, and I checked the conditional tags and conditional build expressions, but still the wrong topic is displayed.
Has the way conditional tags worked changed in any way? I haven't changed anything in the files today, just opened them in RH8. My conditional build expression is created so that if the tag exists on the topic, it is included in the generated help, but there are many topics that include two conditional tags. These seem to be the ones that have the issues.
On top of this, if I am in help A and I search for a topic that is in help B, it still shows me topics that should only be included in help B.
Seriously. Can all this get messed up simply by opening my help file in RH8? On my first day using it? What other unpleasant surprises do I have in store? Well, other than that nasty looking search results box with the big numbered rank column I can't get rid of.
Kari

Well, I've discovered a solution to this initial problem, and it has nothing to do with the conditional tags. I think I'll have to start a new discussion to get a resolution to why those don't seem to be working correctly.
After trying a number of things, I stumbled upon the fix, which is, as I've come to expect, completely illogical.
In reviewing the html for the help topic that wasn't appearing correctly, I noticed that the topic was associated with a template called "Main". I inherited this help project, and have never used the templates, always relying on a .css file to handle the styles and formatting. If I went into the topic properties and changed the template to "none", then re-generated the project, the topic link in the TOC went to the correct file.
One problem solved, though why it works is still beyond me. Now on to the conditional build issue!
Kari

Numbers won't show help topics

Why won't numbers allow me to see help topics?

Have you used the Number's tutorials? If you are unhappy please be specific and if you still can't be helped then go out and buy MS Office for Mac, I suspect you may have migrated from a PC and are just used to Excel and are going through learning curve issues.
Here is a link to the tutorials:
Numbers Tutorials

Help: External Links not coming properly in generated chm file

Hi
I am a new user of RoboHelp for Word/HTML. I am currently
having Robohelp 6. But I have also used evaluation version of
Robohelp 7.0. I am trying to convert .HLP files into .chm files.
I would like to give an example for explaining things:
Say I have two .HLP files say AHelp.hlp and BHelp.hlp. Now
AHelp contains a link to some page (say VA_X.htm) in BHelp. And
this link works correctly. When I generate CHM files from these HLP
files, then though the link is correctly highlighted in AHelp. But
it points to some incorrect page like BHelp.chm::/VA_X..htm.
Whereas in BHelp.chm the name VA_X.htm has changed into say
BHelp_Voltage_Amplifier_X.htm.
So what can I do to correct this problem so that the links
are generated correctly?
Plz help!!
Thanks
Regards
TheIlliterate

Hi. Sorry for the slow response. We "gurus" (ha!) are
employees like you and have to balance responding against our
workload. We do try to answer what we can when we can.
As to your specific problem, the way interhelp file links are
handled between HLP and CHM files is different. I have to admit to
not converting HLP files that had inter-help links so I may be off
the mark here. That said, I suspect your course of action will be
to go into each inter help file link and re-add it. You can do this
by double clicking on the link, clicking on the "Remote Topic"
option and selecting the CHM file to link to. You'll be asked to
copy the CHM into the project directory and then you can select the
correct topic.
I'm happy for someone else to chip in here if there is an
easier way.

Contextual help and Merged projects (CHM format)

I am trying to use contextual help with a merged help project. I use RH11. My help project SSL is Microsoft HTML Help. I find no way to get the contextual help to work for topics inside the children projects. Either I can display the topic but the TOC does not follow, or it is the other way round....

quote:
Originally posted by:
---Dirk Bock
Trip,
setting up context sensivity for H'TML help can be easy or
complicated, depending on your requirements.
The very easy way: Set up your master and slaves as
essentially independent helps. Users will see a separate help when
calling up context-sensitve help for a slave.
The sort of easy way: Do the same as above but define the
window name of all project as $global_<your desired window
name>. This will let all helps shown in the same window. You can
seamlessly navigate from the ToC to any part of your help system.
When calling up context sensitive help for a topic of one of your
slaves, the user will see the ToC for this slave only.
The cool way: Do the same as above and open the Advanced
Properties dialog box of the Window Definition in each of your
slaves. In the field Table of Contents, enter:
<Master>.chm::/<Master>.hhc
where <Master> would be the name of the CHM of your
master project.
You can also use:
<Master>.chm::/<Homepage of your master>.htm
in the Home field, where <Homepage of your master> is
the internal path and filename of the homepage of your master
project.
This way would give you the complete merged help system
regardless of how it is called up. So when the user calls up
context sensitive help of one of hte slave topics, he sees this
topic and the complete ToC of all projects. When clicking Home, he
is referred to the homepage of the master.
The problem is that RoboHelp - at least up to version X5 -
likes misinterpreting this settings and writing a defective HHP for
the compilation. This may result in a slave help without any ToC,
e.g..
If you seldomly have to re-compile a slave, this leads to
great results, but if you overhaul your projects regularly, expect
to spend some time on getting it straight every now and then and be
prepared to learn working with MS HTML Help Workshop and/or FAR to
do the final compilations.
Regards
---Dirk Bock

Contextual help topic link/recognition

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