Continually told to update my subscription

I switched from CC with just Acrobat 11 and then went to full CC. Since then, I cannot use any of the programs, because I get stuck in a loop of being told to update my subscription. I spent more than 2 hours on phone with tech support a week ago, with no resolution. A higher level of support was to get back to me; no-one has. 184962503 is the issue #.

Hi Chris,
     I'm sorry for the inconvenience caused to you. There is an account specific issue with your email address, hence you are unable to activate any of the products from the Subscription after changing the plan from Acrobat Subscription to CC full membership. I have created a new case and forwarded it to our relevant team. We will followup on this request.
Regards,
Jairaj

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