Continue to get this error message when i open premiere elements 12 HELLLLP!!!!

Question

A problem caused this program to stop interacting with Windows.
Problem signature:
  Problem Event Name:          AppHangB1
  Application Name:          Adobe Premiere Elements.exe
  Application Version:          12.0.0.0
  Application Timestamp:          530bd24a
  Hang Signature:          62e4
  Hang Type:          1
  OS Version:          6.1.7601.2.1.0.768.3
  Locale ID:          1033
  Additional Hang Signature 1:          62e4700b06d9b2bc1337eb821bd6d23c
  Additional Hang Signature 2:          b5c4
  Additional Hang Signature 3:          b5c45ff93179fbcd9d80037d92e26d89
  Additional Hang Signature 4:          5571
  Additional Hang Signature 5:          55712d2cbc8a094feaed7a714b863d63
  Additional Hang Signature 6:          d6b0
  Additional Hang Signature 7:          d6b0f9de2d8c5e5f8951a44def2b2837
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Answer 1

jamodi
What computer operating system is your Premiere Elements 12 installed?
How far into the opening of the program do you get? Do you get to the Expert or Quick workspaces?
And, if so, how long can you stay there? What are you doing when you get this message, opening a new project
or opening an existing one that has been saved/closed or just trying to launch the program from the desktop icon.
Are you running the program Run As Administrator and from a User Account with Administrative Privileges?
Do you have the McAfee antivirus program? Do you have the latest version of QuickTime installed on your computer
with Premiere Elements 12?
What video card/graphics card does your computer use? Have you verified at the web site of the manufacturer of the
card that the video card/graphics card driver is up to date?
If you do not know, check the Device Manager/Display
Adapters to determine if you have 1 or 2 cards.
Depending on your answers, the next step will be
Uninstall the program the usual Control Panel way.
(If you can get into the program long enough to go to Help Menu/Sign Out, please do that to deactivate the program
before going to the uninstall in Control Panel area.)
Do a run through with ccleaner (both the regular cleaner and registry cleaner parts) to get rid of leftovers from
incomplete uninstalls and reinstalls.
https://www.piriform.com/ccleaner
Reinstall the program with the antivirus and firewalls disabled.
(If you have McAfee as the antivirus, that may be problem, and we can take care of that without having to go
through this uninstall/ccleaner/reinstall.)
Let us start here and then decide what next.
Thank you.
ATR