Continued Download Error in Apps section of Creative Cloud
I've been trying to fix my Download Error message in Creative Cloud for months. Have been reading forums and tried a few of the insights I've read, still no luck. Please help!
Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
Similar Messages
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Download error in 'apps' tab in creative cloud
I have installed creative cloud a few times and succesfully downloaded a free trial of photoshop. I now want to download a free trial of after effects however when i click on the apps tab it says that there is a download error help me please
Rosiehough do you receive the error message after clicking on the installation button for After Effects? What operating system are you using? Is it 64-bit or 32-bit?
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My Apps section in Creative Cloud says "Download Error - Undefined." How does anyone solve that?
Hi Brian,
Please refer to the following threads where this issue has been addressed:
1. Re: Creative Cloud "Download Error" message
2. https://forums.adobe.com/thread/1156604
Regards,
Sheena -
I cannot install the trial version of Adobe Muse as it just keeps showing the thinking icon in the Apps section of Creative Cloud. I am using OS X Yosemite 10.10.1 system on a Mac Pro
An Duine please see Creative Cloud Help | Creative Cloud for desktop for information on how to resolve the current error.
-
Download error in the Apps section of Creative Cloud desk
I also tried to reinstall the program, but the same error appears and says to contact the customer service, how do I fix this?
If all this still doesn't work: check the security setting in the C:Program Files (x86)/Common Files/Adobe folder. When you've installed CC while you were signed in on your microsoft account instead of your local administrator account on your PC Adobe creates the default software folder without full control. What helps:
uninstall CC
Restart your computer
Run the Adobe Cleaner (http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html)
Rename the users/myname/appdata/local/Adobe/AAMUpdate folder to AAMUpdat.old (it's a hidden folder)
Rename the users/myname/appdata/local/Adobe/ OOBE folder to OOBE.old
Navigate to C:Program files(X86)/Common files/Adobe folder and rightclick to the security settings. Assign full control rights to the user of the PC
Reinstall CC Desktop -
^^
Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads -
Download error under apps. After following download steps multiple times still showing error message.
Hi There,
Kindly try the below mentioned links.
Creative Cloud Help | Download Error in Apps tab of Creative Cloud Desktop Application
Creative Cloud - Download error - stubborn error
Thanks,
Atul Saini -
Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". As well as reloading, I've also quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. please help.
System: Mac OSX 10.9.4. 3.4ghz intel core i7, 8gb ramHello,
Adobe has brought these new links in this matter:
Troubleshoot Creative Cloud download and install issues and
App doesn’t open; progress wheel spins continually
Please have a look there. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
Good luck!
Hans-Günter -
Apps Tab in Creative Cloud says Download Error [was: Creative Cloud]
When I choose Apps Tab in Creative Cloud it will say Download Error Please Retry to try again or contact customer support.
Any idea how to solve this problem?Hi KS Sor,
Please refer to the threads below where this issue has been resolved:
Creative Cloud "Download Error" message
Creative Cloud - Download error - stubborn error
Regards,
Sheena -
Keep getting download error when trying to load apps page in creative cloud
I keep getting a download error every time i click on the app icon in creative cloud so i can access any of my apps is there anyone that can help? I've tried refreshing and reloading the page but nothing seems to be working.
Hi Holli94,
Can you please check the permissions on the following folders and confirm if you have full Read & Write permission or not. If not, please give full permission and that should fix the problem.
1) /Library/ApplicationSupport/Adobe
2) ~/Library/ApplicationSupport/Adobe
3)/Utilities/Adobe Application Manager
4) /Utilities/Creative Cloud Desktop Application.
Cheers,
Kartikay Sharma -
When I click on Apps in the Creative Cloud panel is days Download Error contact customer support
When I click on Apps in the Creative Cloud panel is days Download Error contact customer support
OS X 10.9.4
3.4 GHz Intel Core i7
16GB RAM 1333 MHz DDR3
237" iMacI wish. Just this ambiguous msg.
I've gone round and round their online support. Seems like it's all for specific apps. Can't find anything for the CC window itself. Screen capture attached.
Many thanks for your time! -
Get a "Download Error" when clicking on the "App" tab of Creative Cloud.
Get a "Download Error" when clicking on the "App" tab of Creative Cloud.
Yeah I finally had to call Adobe and some there did a screen share with me and they took care of it. I am running OSX 10.9.3 my issue was that the latex OSX update didn't communicate with the app. Like I said Adobe did a screen share with me and fixed it for me I think he just uninstalled and reinstalled and I want to say thats what took care of it.
-
Apps menu of creative cloud is empty. Just have a message saying download error.
Apps menu of creative cloud is empty. Just has a message saying download error. It gives me a button for downloading creative cloud (which I already have installed!). If I try and install any app, I get the same error.
I initially installed creative cloud on a different machine that subsequently crashed and I migrated over to a new Mac. I had trouble getting creative cloud to work, initially, but I can't download any apps (as I had done on the previous machine before it crashed).
Any ideas?Drjem for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
-
When I open my Apps tab on Creative Cloud it doesn't come up with my apps it just says "Download Error. Contact support." I have tried re-downloading it 3 or 4 times and it still doesn't work.
I've downloaded it on my macbook pro. I had it before but deleted it accidentally when cleaning my laptop.Start by running the cleaner tool and reading the other article.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Sign in, activation, or connection errors | CS5.5 and later
Mylenium -
This section of Creative Cloud is experiencing unexpected server errors.
I can't sync my files using the desk top app.
When I logg in to the CC web site it takes some time, and then I get the message
This section of Creative Cloud is experiencing unexpected server errors.
It's been like this all day, on both my computers.
I need to sync my dokuments so I can work from home tomorrow!!!Hi alempmc,
Welcome to Adobe Forum,
You can try :http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
Regards,
Rajshree
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