Continued Element Crashes upon opening and I have deadline to meet

Question

I have been working on a thesis project with Photoshop and Premier Elements 9 since September, and Photoshop has been for the most part stable.  Occasionally I had a crash episode and the message that Adobe had to close the program due to some encountered problem.  Premier 9 crashed more than Photo Shop.  For the past two days, as I am approaching a deadline for my project, Dec 6, I cannot use Photoshop at all.  As soon as I open elements, I get the crash message.  Premier Elements 9 has been more stable for the past 2 days but has crashed several times as well, particularly when I try to work with font changes.  This evening, I read at the forum to go update by drivers, which I did with my PC mfg, then I read to download the patch, which I did for Windows.  I did all of that and rebooted twice and Photoshop continues to crash as soon as I open it.  Please help me.  My plan was to work on my project intensely over the four day holiday and I am getting absolutely nothing done due to this problem.  I need to work with my images, preparing captions, and getting ready to upload them to a website.  What is wrong with this software?  Why is it suddenly crashing constantly over the past two days?

Answer 1

I thought some more about the font issues.  This problem with AE's organizer began two days ago which was the time when I was changing fonts on some videos in Premier Elements 9.  I used the program fonts and did not install any fonts.  However, a strange thing happened two days ago with fonts that makes me wonder if this is why AE's organizer crashes after two seconds each time I try to open it and work with my images collected there since August for a thesis project.  Two days ago, when I changed fonts on the video clips (titles on frames), after I changed a couple of clips to a new font that I thought would be sharper (lithos pro is the subject font), I then noticed that when I tried to change the remaining clips to everything used the same font, the font was no longer working.  When I clicked on lithos pro on subsequent frame titles, another font appeared.  I thought I was going nuts since the font appearing looked nothing like lithos pro on the first clips I changed.  Now I believe that font was corrupt, it was a program font, and this may explain the AE organizer crashes for the past two days.  A moment ago, I pulled up those two videos and removed Lithos pro entirely from them.  These are important videos that I have been editing for two months to go up on the website for my thesis project.  I then tried AE organizer again, and it continues to crash.  The thought that a corrupt font in the Elements 9 program may have caused me two waste two very precious and valuable days of my time on this thesis project, when I am running out of time to complete it now and cannot complete it without accessing the images in organizer and adding captions before they go on the web, frustrates me more than I can say.  I spent a lot of money on four Adobe software programs and now I am unable to access my images and finish my project.  I am also not impressed with Adobe's lack of phone support for an issue like this.  Tech support is closed except for Mon-Fri and when I did call them previously on another issue, I reached people in another country that had such heavy accents, I couldn't understand much of what they said.