Continuing charge for "free" Navigator

I just sent the following message to Verizon about a service and charge that I've asked to have deleted over and over again.  Anyone else have problems like this with billing?
"I keep getting charged $9.99/month for a service that I've cancelled multiple times and in multiple ways (online, by email, on my phone, etc.).  I was given a "free" month of Navigator when I purchased my phone in June.  I cancelled it within the required 30 days.  But it keeps showing up on my bill.  TAKE IT OFF!!!!! and don't charge me anymore.  I'm tired of having to notify you every month about this to get a credit.  This will teach me to take anything that's labeled "free!"  I'll be posting this on your blog so everyone can see how you treat customers.  Give me back my AllTel - they did a much better job of customer service."

I do not know if you can, but if so, delete the program off the phone also. But yes trying to get things done, the first time, with many companies can be difficult. Instead of trying the option for billing, try tech support Option 3. Rarely a hold time and they can offer credits and 'flip the switch' sorta speak. 
Last week they cancelled a replacement phone that I had been told was shipped and gave me a credit for the hassle.

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