Continuing erratic broadband speeds

Hi, I posted a couple of weeks ago, but then was away on business for a while.
The problems I have have been there for about 2-3 months now. Basically, I use my computer throughout the day and I'm getting a very erratic connection - it's always on, but more and more often now I cannot stream video and even simple sites without running video occasionally take time to open and view. Streaming video comes and goes, and if for example I watch bbc iplayer the picture will play for long stretches only to stall and stutter, foten ending with the playing closing saying I have insufficient bandwidth. The issue is especially prominent during the evening when I just can't stream anything for as long as a programme lasts.
Today I ran speedtest at four intervals during the day and you can see how up and down it's been. Can someone help as to the next step to take. I've been a loyal BT customer for 3 years now, and my subscription is up for renewal in a few days. Very miuch doubt that I'll be continuing after this experience.
I've tried calling the support and got put through to the indian call centre. Was promised I would get a better connection the next day and that I would get a call back - neither happened and I am loathe to restart my hub once again after the recommendations on this forum.
I've given the time of the tests above the results each time:
test results: 13:45
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
4243 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 4243 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6272 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
FAQ
test results: 17:30
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
993 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 993 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6272 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kb
test results 19:40
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
2965 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 2965 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6272 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
test results 21.10
This Test comprises of Best Effort Test: -provides background information.
Download Speed
226 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 226 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6272 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps

Hi there,
I've done several more tests at different times during the course of two days; as you can see, speeds are erratic still.
FRIDAY
test results 17.13
Download Speed
3680 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 3680 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6272 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
FRIDAY
test 19:52
Download Speed
1350 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1350 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6272 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
SATURDAY
test 01:25
Test1 comprises of Best Effort Test: -provides background information. 
Download Speed
4530 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 4530 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6272 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
SATURDAY
test 13:00 (approx)
Download Speed
861 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 861 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6272 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
SATURDAY
test 17:00 (approx)
Download Speed
861 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 861 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6272 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
SATURDAY
test 21:00
Download Speed
1553 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1553 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6272 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps

Similar Messages

Very Erratic Broadband Speeds

Hi everyone,
About a month ago, my broadband speeds went down to around 1.5mb from around 6.5mb. I rang Bt and they said that my profile was incorrect so they reset it again.
The speed went back to normal for about a day, and ever since then, the speed has been very erratic, averaging about 2mb, but with the speeds sometimes going back to 6.5mb and sometimes going down to 0.8mb.
This is very strange as 6 weeks ago we consistently received a speed of 6.5mb at all times.
I have tried resetting the hub, changing filters etc and nothing is working, BT say there is no fault at there end, but the fact that the speed does sometimes go back to normal, proves that there must be an issue.
I ran a wired bt wholesale speed test & diagnostic a couple of hours ago so that should be logged with BT.
Does anyone have any ideas?
Many Thanks, Adam

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Continuous "broadband" speed of 0.3mbs

Hello -
About 4 months ago I resolved an extremely long standing problem with my BT broadband service. Details here:
https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/latest-garbage-from-BT-support-the-quot-faul...
Summarily, the problem began 2 (TWO) years (YEARS) ago. My linespeed never exceeded half a megabite per second. This continued until November last year when the myriad faults with the line were finally correctly diagnosed, located and remedied. It took seven or eight visits from Open Reach engineers over that two year period.
Since November I have had a continuous, uninterrupted broadband connection of around 1.5 to 2 mbs.
1.5 to 2 mbs is probably the maximum this line will sustain. NB I am satisfied with this. I do not NEED more than 1.5mbs. 1.5mbs is the linespeed that will meet all my current requirements.
However I cannot and will not be satisfied with half a meg a second. The modern internet is simply not useable nor accessible at the speed. More pertinently, and to re-re-re-re-repeat a recurring complaint of mine, such a low speed means I am effectively paying for a service I am not receiving.
I am therefore posting this thread to hopefully start the ball rolling and begin the process of obraining remedial work from Open Reach.
Stats:
Line state:
Connected
Connection time:
1 days, 16:14:56
Downstream:
512 Kbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
21.8 dB / 21.0 dB
Line attenuation (Down/Up):
49.1 dB / 30.5 dB
Output power (Down/Up):
16.4 dBm / 12.4 dBm
FEC Events (Down/Up):
6962 / 5
CRC Events (Down/Up):
35 / 2
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
112 / 4
Error Seconds (Local/Remote):
614 / 119

Connection seems extremely slow, despite the below stat suggesting 1mbs.
Line state:
Connected
Connection time:
0 days, 09:41:47
Downstream:
1 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
15.0 dB / 22.0 dB
Line attenuation (Down/Up):
49.3 dB / 31.0 dB
Output power (Down/Up):
17.5 dBm / 12.4 dBm
FEC Events (Down/Up):
116376 / 31
CRC Events (Down/Up):
489 / 30
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2001 / 61
Error Seconds (Local/Remote):
814 / 237

From the old forum.... Slow broadband speeds in th...

FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
Click to report abuse...        Click to reply to this thread    Reply
Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths
Click to report abuse...        Click to reply to this thread    Reply
Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
   Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson
Click to report abuse...        Click to reply to this thread    Reply
Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
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@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen
Click to report abuse...        Click to reply to this thread    Reply
You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones
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Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek
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we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones
Click to report abuse...        Click to reply to this thread    Reply
Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply.

Broadband Speed dropped and wont come back

Hi, I need help and advice please.
Background info first though, so please bare with me.
During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
Great not drastic but should give me 250kbs to 50kbs extra.
The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
NOW TO THE ISSUE.
My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
And here is my BT speedtester data:
1. Best Effort Test: -provides background information.
Download Speed
1.38 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
My home Hub data:
Line state:
Connected
Connection time:
0 day, 17:16:04
Downstream:
2,208 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 15.0 dB
Line attenuation (Down/Up):
56.5 dB / 31.5 dB
Output power (Down/Up):
18.1 dBm / 11.9 dBm
FEC Events (Down/Up):
12650 / 48
CRC Events (Down/Up):
50 / 17
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
289 / 10
Error Seconds (Local/Remote):
0 / 0
Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
Many thanks
Jon
Solved!
Go to Solution.

Hi JONNYYOUNG,
I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
Your story sounds very simialr to my experiende last November, speeds and line length being very similar. An engineer said there was noise on my line so he switched me to another pair. Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps.
Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
Good luck,
dfenceman
Best regards,
dfenceman

Re: Broadband speed issues

So - You think that you have a problem.
Compared to the atrocious broadband service which I receive from BT, Your connection is Fast.
Since having my phone line installed 15 months ago, I have spent Hundreds of hours on the phone ( when it works ) listening to machines telling me to wait, because '' Your call is very important to us ''
Twenty-five to Forty-five minutes is the usual waiting time.
When I Do Eventually get through to the Indian Helpline operator, I find that their English is usually rudimentary and, although they do try very hard to help me, they are unable to do so.
After around anywhere between half an hour and Two hours of trying unsuccessfully to help me, they arrange an Engineers Visit to my home.
I have had visits from FOURTEEN ENGINEERS at my home in FIFTEEN MONTHS.
MY BROADBAND SPEED PROBLEM IS CONTINUING. SOMETIMES I HAVE NO CONNECTION AT ALL.
My Download Speed normally varies between 0.01mbps and 1.1mbps. I have, on occasions had 1.4mbps to 2.5mbps, but these occasions are rare, and they only last a day, or two days at best.
All of the ( Very Nice ) BT Engineers have tried their very best to help me.
Some of them were successful, but the improvements which they make don't last.
Luckily, I am retired, so I have the the time available to see the engineers.
I need the broadband for the online shopping, because my nearest local supermarket is 12 miles away.
I used to get angry about the situation, but it just adds even more stress & it doesn't help.
I have become accustomed to paying £21 a month for an awful service.
ANYONE WHO CAN SUGGEST A PERMANENT CURE WILL BE INVITED HOME FOR A FREE LUNCH.....

Hi welcome to this customer to customer self help forum if you read this link provided by CL Keith http://forumhelp.dyndns.info/speed/first_steps.html. And post back the details asked for then we can start to offer you some help and if further help is needed we can help you by putting introduced with the forum moderators who are a small UK based team of trouble shooters
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Re: Slow Broadband Speed

I am having the same type of problems I just joined BT from another provider as they have cut my broadband speed in more than half since July the 1st 2012 I live in a small Welsh Vallley called Gilfach Goch. I have two seperate internet lines into this house one with BT and one with Sky they have both has their speed cut by more than half I spoke with a BT engineer at the local exchange today who told me that BT know that there are severe Broadband problems here in Gilfach but that the BT management is refusing to allow engineer's to track and repair the fault. So all I can say is that unless BT does it's job and repairs the fault in this area I will not pay them for such a extremely poor levell of service and I would also suggest that people start complaining to Ofcom about the service issues as I most certainly will be.

As you can see from above the BT Mods do not appear to like the truth being told about how bad BT service is in essence you must not say anything bad about BT. I can honestly say that I do not suffer from the rose tinted spectacles of the Mods myself as someone else has pointed out that BT make you sign an 18 month contract in advance I will point out now that BT if they are providing less than the service that you agreed to and were receiving prior to signing said contract will be in breach of their own terms and conditions and they are also liable under the Goods and Services act which states that a company must provide the agreed to service in a reasonable time frame and with due care. If this is not the case then they potentially face a claims for damages against them and they would have to explain their lack of services in a open court room you can file these types of claims using the Money claim online service should the individual choose to do so and you would of course have to be prepared to argue your case and pay the required fees. As I have already been informed that BT knows about the problems here in Gilfach and is not willing to do the required repairs to deal with the loss of services this clearly puts them in a breach of contract situation and potentially liable for said damages as well as a fomal complaint to the Telephone regulator ofcom finally it is up to the individuals own choice as to what course of action they choose to take whether they wish to continue paying for poor service or trying to deal with it the facts around here speak for themselves.

Slow Broadband Speed

Hello Whom May Consent
I have just found out that I am not the only one have problem with BT broadband speed. Many people seem to have problem with their slow Internet speed due to the exchange problem. That’s good, because after 10 calls to BT, I still don’t know what the problem with my broadband. So let me tell you what the problem is.
My Internet speed suddenly got very slow (0.4mb) since the morning of 05/11/2010. I thought this was just temporary problem with the Internet speed and nothing should be worry about. The next day, I still face the same Internet speed (0.4mb) which is ridiculous when you pay 25 pound per month. Therefore I took action and made a call to BT customer service. I am sure I dial the right number to an “ENGLISH” company and somehow the line goes to INDIA. Strange~~~
The guy on the phone question me 10mins to check my identity and ask me lots of stupid question like have you try to connect your computer with wire instead of wireless or have you try to change the filter for my Internet connection etc. In the end, the India guys on the phone told me after 24hours my connection should back on the normal speed (5mb). Guess what, it didn't’t.
Clearly I was very angry and made a call back to “India” again to find out that was the problem with my Internet. This time the India guy on the phone seems to know the problem and very helpful. He told me that there was engineering work by my area on the “BT Infinity” which slows my broadband down and this work should be done by Friday 12/11/2010. The India guy even made a promise that he will call me back on Saturday morning 13/11/2010 to check the Internet speed.
Guess what, the India guy let me down. Not just he breaks his promise that he didn't’t call, my Internet speed is still 0.4mb. I was so frustrated at this point and made the call to BT for the third time. I went through the same procedure (10mins of ID check) and this time India guy told me there is a problem with my local exchanger and will get the engineer to fix it. Again, he promised me that he will solve the problem within 24hours.
Sadly the problem is still unsolved. I called BT again. The India woman on the phone told me this time she need to send an engineer to my house on Tuesday on 16/10/2010. At this point I was so angry that I said something very bad to the India woman (I am sorry) but still agree to wait for the engineer to come to my house all morning (missed all lectures).
Long story short, engineer comes and nothing has changed and today 20/11/2010, the engineer comes again to try and solve the problem with my Internet speed. What all his done is change my telephone filter and nothing has changed. Internet speed is still is still 0.4mb. I have been told by the India guy on the phone after the engineer visit that my line is been investigated by the engineers and the engineer will call me tomorrow 21/11/2010.
I just hope this time the problem can be solved otherwise I will cancelled the BT broadband and get my money back for this month’s broadband usages.
PS if they charge me any money for the engineer visit, I will make sure who ever pickups my complain call to feel suffer

Broadband connection details:
Downstream 462 Kbps
Upstream 910 Kbps
Connection time 0 days, 2:25:16
Data transmitted 38.15 MB
Data received 43.81 MB
Broadband user name [email protected]
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
354 Kbps
0 Kbps
500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 354 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :460 Kbps(DOWN-STREAM), 908 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 23.84:31.1:45.05 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
719 Kbps
0 Kbps
908 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 719 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 908 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Variable Broadband Speed and Error V04

Hi,
Not really getting anywhere with BT Customer Support. My Vision Catch up is not reliable and has frozen quite a lot since activated a few days ago. BT Customer service say my broadband speed is okay but it is very variable. Now got an error V04 and looking at the forums this is not unusual. Where do I go from here ?

Herewith BT Spped Test
FAQ
Test1 comprises of three tests
1. Best Effort Test: -provides background information.
Download Speed
11810 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 11810 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :17690 Kbps(DOWN-STREAM), 1156 Kbps(UP-STREAM)
IP Profile for your line is - 12400 Kbps
2. Assured Rate Test: -provides background information.
Download Speed
1318 Kbps
0 Kbps
1600 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1318 Kbps
For your connection, the acceptable range of speeds is 1536-1600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 1600 Kbps
3. Upstream Test: -provides background information.
Upload Speed
729 Kbps
0 Kbps
1156 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 729 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1156 Kbps
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
Please visit FAQ section if you are unable To understand the test results.

Unlimited broadband speed VERY slow (less than 25k...

When we first got setup around 6 weeks ago the broadband was fine but we had some noise on the phone line which we was told would settle down. - it did then got progressively worse and eventually the phone stopped working all together while the bt router continually lost connection to the broadband. After chasing BT for over 2 weeks we finally had an engineer out who found the phone line problem (previous engineer pinched two wires together causing it to burn out and short the circuit). we was told the broadband speed should pick back up after 3 or 4 days....today has been 5 days and doing a speedtest reveals my download speed to be (on average) 22kb/s with an upload speed of 15kb/s. Web pages take FOREVER to load and anything beyond text you may aswell give up waiting for. Just 6 weeks ago when shiny and new we was getting over 9mb/s - nothing changed internally the setup is all the same just the phone line issue.
Is there ANYTHING i can do to speed this process up? I'm quite put off after the experience i have had with BT services so far and the support have been hopeless.
Heres hoping someone has some ideas!

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow slow slow broadband speed...

Can anyone help me with my broadband speed?
I have BT Broadband Option 3. For 4 years I have been getting a decent line speed of 2Mb. Over the last few weeks though this has dramatically and frustratingly dropped right down. I've completed a BT speedchecker and placed the results below. For some reason it was telling me that my configured download throughput speed for this service was 750 k(I'm not sure what this means). I've also attached the broadband status details from my router.
Any help would be appreciated.
Cheers!
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
237 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 237 Kbps
For your connection, the acceptable range of speedsis 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :15405 Kbps(DOWN-STREAM), 1155 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 10.75:27.81:61.44 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
355 Kbps
0 Kbps
1155 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 355 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1155 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instanc
Line Mode
ADSL2+
Line State
Show Time
Latency Type
Interleave
Line Up Time
00:01:41:42
Line Coding
Trellis On
Line Up Count
1
Line Power State
L0
Statistics
Downstream
Upstream
Line Rate
462 Kbps
444 Kbps
Noise Margin
32.2 dB
19.6 dB
Line Attenuation
29.5 dB
14.9 dB
Output Power
16.6 dBm
12.7 dBm
MSGC (number in overhead channel data)
61
24
B (number of bytes in Mux Frame)
14
18
M (number of Mux Frames in FEC Frame)
1
2
T (Mux Frames over sync bytes)
1
2
R (number of check bytes in FEC Frame)
16
10
S (ratio of FEC over PMD Frame length)
0.9688
2.6667
L (number of bits in PMD Frame)
256
144
D (interleaver depth)
32
8
Super Frames
376096
376094
Super Frame Errors
0
17935
RS Words
25198466
12787196
RS Correctable Errors
8
32046
RS Uncorrectable Errors
0
0
HEC Errors
0
0
OCD Errors
0
0
LCD Errors
0
0
ES Errors
0
0

I;m a little puzzled by your remark about getting a 2mb connection, even on adslMax ....
Because at that loop loss (line length) you should have done a lot better than that ... even on Max.
Now you are on an adsl2+ connection, which is being profile banded, which means capped in real terms,
and the connection is showing a profound level of interleave, which only really ratifies what I think is happening.
And that is ... you've always had a poor connection, even on adsl Max, but you were maybe not aware ...
And now you technically have a very poor adsl2+ connection, that requires some attention.
I'll point you to an old post of mine ... for some things to try.
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
If a lot of the noise issues are sorted ... there is the possibility of a blistering internet connection on that line.

Broadband speed too slow

Hi thanks for the heads up on the phone numbers -
My broadband speed runs between 4kbps and 6 kbps when I am paying for upto 20!
My next door neighbour (also with BT) had the same complaint and after several visits from openreach is now running at 14 kbps
BT have tested the line and promised to do something about it on two occasions!
BT speedtest results are shown below
Please help
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
6329 Kbps
0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 6329 Kbps
For your connection, the acceptable range of speedsis 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8020 Kbps(DOWN-STREAM), 1024 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 4.03:15.82:80.16 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
825 Kbps
0 Kbps 1024 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 825 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1024 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit FAQ section if you are unable To understand the test results.
Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:
Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
Your IP profile is always less than the line rate and is normal on any network.
The Upstream Test rate figure quoted will always be smaller than the assured rate profile. This is because in order for the throughput to reach its destination, it requires an overhead which explains the difference between the two.
Notes:
If your download speed lies in this range then your connection seems to be working fine.
Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:
Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
Your IP profile is always less than the line rate and is normal on any network.
ADSL line status
Connection information<script type="text/javascript"></script>
Line state
Connected
Connection time
11 days, 8:43:27
Downstream
8,023 Kbps
Upstream
1,024 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
15.1 dB / 5.6 dB
Line attenuation (Down/Up)
24.5 dB / 12.4 dB
Output power (Down/Up)
20.9 dBm / 12.2 dBm
Loss of Framing (Local)
35
Loss of Signal (Local)
3
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 10672
CRC Errors (Down/Up)
611 / 2147480000
HEC Errors (Down/Up)
nil / 392492
Error Seconds (Local)
939

Hello Mike and welcome to the forums,
Edit you post and remove your phone numbers! This is a public forum and people can mine information like that and use it for spamming purposes!
The speedtest results look ok (?). Please could you post the stats from the Homehub (assuming you are using one)?:
http://192.168.1.254
Click on A-Z in the top right
Click on ADSL settings
Copy and paste all the information displayed into this post. This will allow the Forum sages to see whether you have noise or attenuation problems.

Erratic Internet Speed Causing Connection Problems

Hi BTCare,
I have been a BT Broadband Customer for many years and haven't faced any difficulties up until a week ago; I have the original white home hub. In June 2010 an ADSL upgrade was carried out in my area and since that time I have been able to achieve 10mb Broadband speed consistently (Peak & Non-Peak) without any problems.
In the past 5-7 days my Internet Speed has been slowly deteriorating and is now becoming almost un-usable. Earlier in the week the speed dropped to around 5mb and I contacted BT Support over the phone and they instructed me to run speed tests throughout the day suggesting that the problem may lie with internet activity in my area increasing during peak times. This didn't seem to be the case as the speed tests were returning similar speeds regardless of what time of day I carried out the tests.
Since then my speeds have continued to decline to as low as 1mb at times which has now made it difficult to even use the internet as even loading web pages sometimes takes up to 30 seconds. Some wireless devices (e.g. iPhone) can't even establish a connection to the router even when I am standing directly in front of it.
I have configured my wireless connection (changing channels etc.); re-starting the router at intervals hoping this will improve matters but this has proved fruitless. I have run a speed test now with the results as follows:
Download speedachieved during the test was - 240 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :5923 Kbps(DOWN-STREAM), 1191 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.84:23.63:67.79 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Upload speed achieved during the test was - 171 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1191 Kbps
Any support you can provide will be greatly appreciated.
Kind Regards,
Dan

Thanks for the reply,
My ADSL settings are as follows:
Uptime:
0 days, 22:49:56
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
1,191 / 6,007
Data Transferred (Sent/Received) [MB/GB]:
153.40 / 3.70
ptime:
0 days, 22:50:28
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
1,191 / 6,007
Data Transferred (Sent/Received) [MB/GB]:
153.42 / 3.70
Output Power (Up/Down) [dBm]:
12.0 / 0.0
Line Attenuation (Up/Down) [dB]:
11.0 / 23.0
SN Margin (Up/Down) [dB]:
6.5 / 15.5
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
29 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
2 / 2,035
HEC Errors (Up/Down):
1 / 895
Line Profile:
Fast
Kind Regards,
Dan

Broadband speed after reconnecting the cable to th...

I was having some wall ties put in to my house and the builder split the telephone cable into the master socket. He has reconnected it via a junction box but I am still getting ridiculusly slow speeds from the exchange with the connection from the exchange -> modem running at 0.29 and my download speeds showing 0.24 and upload of 0.85.
Originally I had lost all broadband and phone connection but both are now back up and running albeit slowly. I'm presuming that this is due to the junction box connection, should the junction box have such a drastic impact on my broadband speeds?
Further diagnostic details below
1. Best Effort Test: -provides background information.
Download Speed
0.24 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.24 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.9 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.9Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Any suggestions as I really don't want to pay in excess of £150 to get openreach to come out and fix the connection.
Thanks in advance
Gav
Solved!
Go to Solution.

Hi it's hh4 I have, are the asdl status I posted earlier not the lines you were asking for (posted again below)?
Advanced Settings->Broadband->Connection
Connection Information
Line state:
Connected
Connection time:
0 days, 12:18:28
Downstream:
287.1 Kbps
Upstream:
1.093 Mbps
My upload is showing around 1.0-1.25 which is as fast as it ever was which would suggest to me that the junction box is connected up correctly otherwise I would have expected a similar degradation on the upload to that of the download.
Saying that I may be totaly wrong.

Broadband speed problem

every time it rains/windy I get severe crackling/noise on my line which then affects my broadband speed. at the same time if I look at the broadband log file the broadband restarts continuously during this time.
A similar problem occurred about 18 months ago and Engineer resolved by fixing a connection on a pole somewhere down the road.
I logged a call yesterday as it wa raining and there was crackling on the line, and no surprise broadband spped dropped to unusable. Openreach arrived today and said he can only check the master socket for noise and not anything else.   as expected line is clear (its sunny) , no noise and he also checked one of the other sockets as well which checked out ok. My broadband master socket is located in the garage.
Currently, my broadband speed is so slow its basically unusable and I really can't want the supposidly 3 days for it to sync. is there anyone I can call to escalate this.    ALso appreciate any guidance on how I can log a call to get engineer to perform an external test as well.
I cant wait for it to rain again. seriously considering cancelling broadband with BT as its unusable.
stats below:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:26:01
Downstream
576 Kbps
Upstream
416 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
16.4 dB / 6.0 dB
Line attenuation (Down/Up)
63.0 dB / 31.5 dB
Output power (Down/Up)
15.4 dBm / 12.4 dBm
Loss of Framing (Local)
3
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
1249 / 0
CRC Errors (Down/Up)
18 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
29

well hopefully I have a result and this has now been resolved. I re-logged the call and also raised a complaint which seemed to have had the desired effect as I received a call Monday about arranging another appointment for engineer to visit.
Local engineer arrived this morning and found cable corrosion inside the box on the gable wall where the external line comes onto the property.    I expect broadband will now take a few days to settle down.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:21:55
Downstream
544 Kbps
Upstream
384 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
16.7 dB / 7.0 dB
Line attenuation (Down/Up)
63.0 dB / 31.5 dB
Output power (Down/Up)
15.3 dBm / 12.2 dBm
Loss of Framing (Local)
12
Loss of Signal (Local)
14
Loss of Power (Local)
0
FEC Errors (Down/Up)
28 / 0
CRC Errors (Down/Up)
1 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
129

Continuing erratic broadband speeds

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