Continuing Problems with VOD

For nearly a month now I have had problems with VOD. Any time I try to use VOD, whether its HBO, Showtime or one of the other channels, the video starts and immediately pixilates and the audio breaks up. I have had two different FIOS techs to my house and the last tech after spending hours checking everything finally convinced the people at the "central office" that the problem was at their end. They promised to fix, reset or replace one of the cards at the CO to fix the problem overnight. When I checked the next day, the problem had gotten worse -more pixilation, broken up audio. On 6 consecutive days I have called tech support and each day they tell me they are in the process of resetting or replacing the card and give me a time by which they expect the problem to be fixed. Needless to say, when I check the next day, the issue had not been resolved. I did learn from the tech that the problem card is something called a GigE card. At this point there must be hundreds if not thousands of other FIOS users experiencing the same problem. It is now going on a month since VZ has been unable to provide me a service they promote so heavily. And since I only watch TV in a time shifted manner, the triple play that costs me over $180/month has become virtually worthless to me.
VZ needs to address this problem. If not, I guess I will have to do the unthinkable and switch back to Cablevision.

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

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Hi all,
I have had a recurring problem now that has gone on for far too long and is really killing me. I have the specs for the computer in my signature.
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Many thanks for any help,
Dan

Quote from: Ui30 on 12-July-05, 22:34:52
I really don't recognize this problem, but I wonder: what is your first soundcard? Is it an onboard one? Did you try uninstalling those drivers, then install the creative drivers and then reinstall the drivers of the first soundcard? (I asume you want to have two cards installed ..... may I ask why, just curious ...)
My first sound card is the onboard MSI 5.1 chip. I need two soundcards for flightsim (one for aircraft sound, one for vatsim atc). I have tried installing the creative before installing the onboard card, but the same thing
Quote
The second thing I can tell you: Creative often makes crappy drivers. One thing you could try is to start MSCONFIG (Start -> Run), and uncheck the SBDrvDet (or SBDrvDetect) in the Startup tab. That item causes some problems...
I will try that thanks. Could this be an IRQ problem (i am quite a newbie when it comes to irq's)
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Hi all,
I have had a recurring problem now that has gone on for far too long and is really killing me. I have the specs for the computer below.
What happens, is everything works perfectly well until I install my Creative Audigy2 Zs Drivers for my second soundcard. Then when the computer reboots, the pc halts just before desktop to a blank screen for something like 30-45 minutes. The only way I can bootup, is if I remove every USB device from the system. It doesn't matter what USB device is plugged in, the computer just won't boot.
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Quote from: Ui30 on 12-July-05, 22:34:52
I really don't recognize this problem, but I wonder: what is your first soundcard? Is it an onboard one? Did you try uninstalling those drivers, then install the creative drivers and then reinstall the drivers of the first soundcard? (I asume you want to have two cards installed ..... may I ask why, just curious ...)
My first sound card is the onboard MSI 5.1 chip. I need two soundcards for flightsim (one for aircraft sound, one for vatsim atc). I have tried installing the creative before installing the onboard card, but the same thing
Quote
The second thing I can tell you: Creative often makes crappy drivers. One thing you could try is to start MSCONFIG (Start -> Run), and uncheck the SBDrvDet (or SBDrvDetect) in the Startup tab. That item causes some problems...
I will try that thanks. Could this be an IRQ problem (i am quite a newbie when it comes to irq's)
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Manufacturer                                                                  Dell Inc. Model                                                                                           OptiPlex 980
Total amount of system memory                                 4.00 GB RAM
               System type                                                                       32-bit operating system
               Number of processor cores                                           2
Storage
Total size of hard disk(s)                                               931 GB
                Disk partition (C:)                                                         691 GB Free (931 GB Total) Media drive (D:)                                                                                  CD/DVD
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Display adapter type                                                     ATI Radeon HD 3450 - Dell Optiplex
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                 Dedicated system memory                                                         0 MB
                 Shared system memory                                                                    1531 MB
Display adapter driver version                                   8.680.0.0
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              Secondary monitor resolution                                        1280x1024

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Continuing Problems with VOD

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