Continuous paper jam message HP Photosmart Premium C309g-m

No jam, paper will not feed, get message again and again paper jam. Even with no paper in hopper. If i stuff the paper way up inside it feeds completely through the machine. Was working fine printing 12 of 14 pages then it started the no feed paper jam. tried many levels of paper in the tray will not feed unless i jam it in halfway. then it feeds the single or whole pile (what ever amount that is pushed way in) all the way through. There is no paper stuck in the machine, anywhere, I have looked very carefully. My thought is something is broken inside or a switch that's popped out that starts the initial paper feed. When i look in where the paper lies the driver arm is stuck up not down on the paper. It is stuck in the up position i put a very slight pressure on it to see if i could manually bring it down to contact paper but it would not move it was solid in the up position. I can assume that it drops down when printer is told to print but it doesnt come down just get upper rollers running. Thank you very much for your time and help

@ pat-75, just too piggy back off what Ciara_B said, the document she provided is the correct document for the false paper jam you are receiving.
Also, make sure and do a hard reset with the printer.
Hard Reset:
Unplug the power cord from the printer and wall
Wait 30 sec
Plug the power cord back into the printer and wall (Make sure the printer is plugged into the wall and not a surge protector)
Let me know the outcome.

Similar Messages

Continuous Paper Jam on HP Photosmart 6510 (CQ761A)

Hi all!
Hoping for some guidance. I am out of warranty and hoping someone has an idea. Here is what I'm up against.
After a large double-sided printing job my printer starting jamming. If I print just one page, the printer will print the page and then either suck the page back in OR will try to keep pulling more pages through resulting in a multiple page jam. Sometimes the display will say something about letting the Ink dry before it gets jammed again. Sometimes there is also a noise with the papers - kind of like a clicking sound as if something was stuck/jammed/unhappy.
I've done all the steps (except getting it serviced) provided in the hp link (http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02885398&cc=us&dlc=en&lc=en&product=5058336&tmp... to no avail.
Any ideas or have you come across this? Does it mean my printer has died - I heard these types usually only last a few years and aren't worth the expense of getting repaired. Is that your experience?
Thank you!

I am having exactly the same issue (constant paper feeding, ticking, jams), and tried all the steps (cleaning, looking for paper bits, resetting, checking the rollers), and I am still having issues. Did you ever get an answer?
We find we can print one page at a time, if we only insert one piece of paper at a time. Obviously, not a good solution if you have more than a few pages to print.
I was wondering if it has anything to do with the paper I am using. Are there recommendations on what types of paper to use (or not to use)?

Photosmart Premium c309g-m error message

My Mac operated HP Photosmart Premium c309g-m suddenly showed the following error message on the LED screen. "Ink Supply Failure" Oxc19aoo22. My computer showed a pop-up window stating, "Print head appears to be missing or incorrectly installed". The magenta cartridge reads as low. I have turned the printer on and off as suggested. I have disconnected and re connected to reset the printer as suggested. I have removed and reseated all cartridges. I have removed the printer head and thoroughly rinsed it and let dry overnight as was suggested on this message board. The problem occurred after I removed and replaced the black photo cartridge with a new HP black photo cartridge. I have also switched that cartridge. Any suggestion short of buying a new printer?

Hi deringr
After cleaning the printhead and reinstalling it, try resetting the printer
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01808170&cc=us&lc=en&dlc=en&product=3793676&tmp...
Does this work?
- Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP Photosmart Premium C309g-m unable to print ("check printer documentation")

My printer is: HP Photosmart Premium C309g-m
My computer is: Mac (Mac OS X system)
After removing a jammed paper (probably the incorrect way), I now receive a message to check "printer documentation" and then press "okay". Tried everything I could find, including uninstalling and reinstalling. Still receive same message, and still unable to print.
Can anyone tell me in very simple terms how to fix this?

Hi there chnich,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Printing problem with HP Photosmart Premium C309g-m

I'm running windows XP sp3 on all of my machines with this printer{HP Photosmart Premium C309g-m} wireless network.Recently everything starts to print one inch lower on the paper and cuts off the bottom of each document I try to print.I print mostly from microsoft word 2007,and I have checked all the settings in word.It is almost like the printer skips an invisible header then starts to print the document.Any ideas would be appreciated.

I don't think there is anything wrong with the DSL modem HW. There might be an issue with how print data is being routed though.
Please try the second experiment where you blank-out the default gateway and DNS entries from the printer's internal web configuration page. Open the printer's internal web page by browsing to its IP address. Select Networking and then Wireless (802.11). Under the IPv4 Configuration tab, select Manual IP:
For Manual IP Address, use the existing printer IP address.
For Manual Subnet Mask, use 255.255.255.0
For Manual Default Gateway, leave blank. This is important.
Select Manual DNS Server:
Leave both the Manual Preferred DNS Server and Manual Alternate DNS Server fields empty. This is important.
Press Apply.
Turn off the DSL modem, the printer and all computers connected to your network. Wait 60 seconds then turn on the DSL modem and then turn on the printer. Then turn on the computers. See if this corrects the printing speed.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

Powering Down HP Photosmart Premium C309g-m

Product: HP Photosmart Premium C309g-m
Operating System: Windows 7 64-bit
No Error Message
I Use my HP Photosmart Premium C309g-m printer or scanner and when I'm finished I go to power down or shut down the printer it will not respond. After several attempts I end up unplugging the power supply for 10 seconds and plug it in where HP Photosmart Premium C309g-m powers up automatically and then I'm able to power it down. This is not described in any areas of FAQs or found to have been posted any where that I can find. How do I resolve this problem?

is anyone able to help with this WON'T PRINT problem???????

HP Photosmart Premium C309g-m prints wirelessly from Mac & Vaio, but not Dell...

We bought an HP Photosmart Premium C309g-m about a month ago. It will print from my (old) Mac Book Pro and from hubby's new Sony Vaio, via cable, via bluetooth, and via wireless. We want to add a Dell laptop, and have installed the latest printer software from the HP website.
When we go to "add a device" on the Dell, the process goes through "Checking network configuration" and FINDS the printer (we have it set to automatic IP). We select the printer and click Next, the software says installing device and runs netowrk diagnostics without a problem.... and then we get an error at the installing device screen that says "Printer Setup has failed to complete, click Retry to Try again or Next to continue without connecting the printer."
Very frustrated! Any thoughts? Thanks in advance for any help. I thought maybe it was a port issue, but we turned the firewall OFF, and no dice.

You could download and run this very handy utility.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Photosmart Premium C309g-m (Fails or SLOW to Print Wirelessly)

My printer has usually worked until recently (past couple months). I have re-installed the driver several times, uninstalled the HP software, re-installed the driver only... and still the same symptoms occur.
OS: Windows 7
WiFi Router: Linksys E4200
Printer: HP Photosmart Premium C309g-m
STEPS TAKEN:
I begin a continuous "ping" of the printer from my PC and my ipad, to ensure I'm not losing network connectivity.
Pings are received on both pc and ipad without issue..
I print a "test page" from the printer properties screen.
Pings are dropped continuously...on both PC and ipad with one or two sporatic ones received with extremely high latency (29165 ms).
Printer sometimes fails to print the document or the document takes 3 or more minutes to print.
I believe it is an issue with the wireless network device on the printer. I was hoping a firmware would fix it. Can you advise me as to what the problem may be, where should I focus my troubleshooting?
I did run a HP Print/Scan Doctor tool, and it did say I had a "port mismatch" and that I needed to reboot my PC. I rebooted my PC, re=ran, and still the same "Port Mismatch" error comes up. So.. that leads me to believe it is an issue w/ my PC...but I can't find any thing that seems to be wrong w/ the port settings. Currently it is set on my printers hostname address, RAW, Port 9100.

Are you installing and reinstalling the printer from the CD? Just to establish a clean baseline lets try a full uninstallation/ reinstallation from the drivers available from the HP website.
First if you use a USB cord, make sure to remove it. Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.
Then follow this link to download the full feature software and drivers for the printer (make sure to match your correct OS):
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3793676&
Install that and let me know the result!
Have a great day!

HP Photosmart Premium C309g-m will not connect wirelessly to laptop

Hi
I am having huge issues with my HP Photosmart Premium C309g-m. I have had it for just over a year, and have NEVER had any problems with it.
I am going to give as much information as I can.
I have:
HP Photosmart Premium C309g-m printer
Samsung ML-2010 Series (Working wirelessly)
Gateway (Acer) NV5915h laptop
Windows 7 Home Premium
64-bit Operating System
Intel(R) Pentium (R)CPU P6200 2.13GHz
4.00GB Ram
Norton 360 Premier Edition
Wireless Logitech Mouse
Wireless Microsoft keyboard
It started about 2 weeks ago
At first it would lose connection, and then I would have to reboot my laptop and the printer, and it would come back. Then I had to start removing the printer and then re-installing it. It worked for a bit, but now I am not sure what I am doing wrong.
I disabled my Norton while I did everything.
I tried adding the Photosmart through the install CD, Manually adding it, disabling the HP services, and I downloaded the setup from HP, in case there was something wrong with my CD. I have gone through the entire trouble-shooter.
I have run through the install CD over a dozen times, it finds the printer and goes all the way to the end, and it says “printer setup has failed to complete. Click retry to try installing again or click next to continue without connecting to the printer now, I will connect later."
I also went to
Start typed in cmd Services.msc located the HP Network Devices Support right click Properties changed start up type to Disabled. Then re-installed the printer. It didn’t work!
I uninstalled all the HP software, and then installed it again.
I even tried typing the IP address in.
If I open a webpage and type in the IP, it brings up my printer; it shows everything with no problems.
When I added it manually I tried to set it as my default printer and I get error0X00000709. It won’t let me set it as the default, so I tried leaving my other one as the default, and then selecting the HP Photosmart from the dropdown list, then print. Same thing happens I get the error.
I also installed through a wired (USB) connection, so that I could get all the driver updates. It updated everything, and I was able to print to it, but then when I went to switch to wireless, it errors.
I also installed it by:
Start Devices and printer add printer add a network, wireless or Bluetooth printer.
It searches for my printer, it finds it. The problem is it finds 3 of the HP Photosmart!!
It shows them as follows:
HP0AB1A0 (HP Photosmart premium c309g-m)              IP http:\\192.168.1.70:3910
HP Photosmart on OWNER-PC                                             IP: \\OWNER-PC\ HP Photosmart
Samsung on OWNER-PC                                                        IP \\OWNER-PC\Samsung) (working)
Photosmart Premium C309g-m (HP)                                   IP 192.168.1.70.
I have gone through and installed them one by one, and deleting it when it didn’t work.
I have gone through the entire fix it problems on the HP website.
I can print to both of my printers through our desktop computer. I can print to my Samsung wirelessly from my Laptop; it’s just the HP that won’t print.
This is so frustrating! I used to work for HP, so I have gone through all the tricks I know.
Please help I really need to get this working. My email is [email protected], if you want to contact me directly. I might forget to come and check this.
Thank you in advance to anyone who has any ideas!

I am having the same problem with our hp 5514 printer.
IT SHOULD JUST WORK!!!!!
Why will hp not answer anybody here?
We have even changed printer from 5510 to 5514 and it will not work.
Please answer as this is very frustrating.

HP Photosmart Premium C309g-m connection decay problem

Hello,
I bought a HP Photosmart Premium C309g-m today and have it succesfuly connected to my wireless N network. My problem is that everytime I reboot the printer it's connect lasts for about 30 seconds and then gets intermitent and then stops responding all together. This is repeatable and happens every single time I reboot the printer. All other nodes on my network continue to work just fine so I do not think it is my router that is at fault or any of my computers that I can reproduce this problem from.
As you can guess this is really frustrating to have a printer that works wirelessly for 30 seconds and then just stops. The printer itself shows a very good wireless signal the whole time so I can't understand what the problem is. Any help would be appreciated as I rather like this printer and would rather not have to shop for something else.
Brian
This question was solved.
View Solution.

The Linksys WRT600N is a simultaneous dual-band 802.11n wireless-router. There are a couple of things to try:
Please check that the channel width setting and for 2.4 GHz band is set for 20 MHz only (you can always use the 5 GHz band for 40 MHz clients).
Make sure that you're not running in 802.11n only mode (it's not well defined by the IEEE 802.11n standard).
If you still have trouble, open the printer's internal web page by browsing to its IP address. Select Networking, then Wireless (802.11), then Advanced. Scroll to the bottom of the page and check the setting for In an infrastructure network use 802.11b/g behavior. Press Apply.
If the printer doesn't stay connected long enough to make this change, you may have to use a LAN cable to temporarily connect the C309g to the WRT600N.
BTW -- how is DD-WRT working for you? We have a WRT600N in our test lab that I just decommissioned and I was considering reflashing it with one of the Open-WRT FW images.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

HP Photosmart premium C309g-m not printing AGAIN

HP Photosmart premium C309g-m printer is not printing. I use Vista. This product will print when it wants to. But every time I need to print from Quickbooks for a deadline, it refuses to print anything at all. But if I have no deadlines, no problem! I can print anything from anywhere anytime I want. But the minute I need to send out an invoice from Quickbooks, like today, I'm screwed.
I have:
tried to print. message is Error Printing. No reference number, nada, zippo!
restart printer. reprint document. same as above.
reboot laptop & printer. reprint document. (This usually fixes the problem) but sorry, same as above this time.
tried to refresh printer from control panel. Nada.
tried to restart printer from printer list. Screw you it yells back at me.
I try to use the Tech Help line for HP and they tell me. "We can get it working. But we charge $99." And I say "Screw you, I don't have any money left."
My deadline is in two minutes, and the invoices are not done. I have to go into a 2 hour appointment. But I'll be back. So maybe some kind hearted soul will send a message back on how I can fix this problem. It is frequent and irritating as hell.

is anyone able to help with this WON'T PRINT problem???????

Paper jams in HP Photosmart 5520 e-all-in-one

Why do I keep getting paper jams in HP Photosmart 5520 e-all-in-one? It won't even take in the paper without jamming.

@ Petee - There is a document that shows the steps on how to clear out a paper jam in the Photosmart 5520. There are a few doors that allow one to access the rollers in the printer and the document shows these steps.
PrintDoc linked the document in Message 2 of this thread, but I will link it again below to ensure it is easily found.
Paper Jams in Photosmart 5520
Hope this helps.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

HP Office Jet Pro 8600 Plus false paper jam message

I am ready to throw this printer out of the window! I am tired of false paper jam messages. The printer will be fine for a few weeks, then...another jam message that may take hours to clear. I have: reset the printer, searched for paper jams, verified the latest firmware, jiggled, and even moved the print cartridge rack to the right (which surprisingly has solved the problem a few times). The only thing I have not tried is an incense purification ceremony. Come on HP, quit telling us to try all the useless procedures. There is a sensor in the machine that is malfunctioning. Fix it! Instead of throwing it out the window, I will put it on the sidewalk and invite passersby to take out their frustration with a hammer. This would make a great video! Additional info: If I am able to run 'align printheads', that frequently fixes the situation. One more bit of evidence that there is some sensor on the blink. 8/28/14: HP support personnel said that the problem I was encountering was most likely due to a faulty sensor.

I bought the 8600 Plus on June 20, 2014; received my first "false paper jam" message yesterday (08/27) after loading Legal size paper and adjusting the paper tray accordingly - and No! I did not mix different size papers in the tray. The Paper Jam message continued; I tried all the steps outlined in the fix it guide offered on the HP website (except those that stated: "press the right arrow, go to settings and print a test page". Why? Because the error message was the only thing on the display! Then I saw all the posts about this same False Paper Jam message and decided to try one step mentioned by an HP user, i.e., load different amounts of paper into the tray. I did that and - what do you know? It began to work but the print cartridge then jammed itself way to the right and began making machine gun type noises so I just shut it down. And, yes! I used the power switch first then disconnected the power cord. My printing use had been very light, there's still @ 85% of ink left in the original cartridges. There are no paper pieces stuck anywhere. There is no lint, dust, or other debris. The printer was never dropped or taken apart. it simply has a major series of flaws. So, what's my next step? STAPLES doesn't want it back, and frankly, I don't want a replacement 8600 that has the same design flaws built into it as this one does. And, apparently, I am not alone...I also don't want to wait for a class action lawsuit to settle this all out 2 years or more from now for pennies on the dollar. I would like to get my full purchase price back, and not have to pay for shipping & insurance to send it back to HP. I must say I have had previous success being the owner of many different HP products, but this 8600 is same Lemon that the Edsel was to Ford (if this is unfamiliar to you, I'm sure you can look it up) Paul Botticelli

False paper jam reported on Photosmart C7250

I have been using my Photosmart C7250 for the past 2 1/2 years without a problem. Ny configuration is: Windows 7 (32 bit), Ethernet wire connection with fixed IP address. I get a paper jam message. I have checked that there is no paper jammed. I have cleaned the pronter thourolly (but carefully) and even used (sparingly) some compressed air to clean the whole paper path. I have don all the recommended cleaning / reset procedures.
Once i have reset the printer, i can print a document without a problem. Once the last page is printed, however, i get the papaer jam message. I have even tried to do double-sided printing withoout any errors, except the paper jam message after printing.
What else can i do? Is it worth it to take it to a repair shop or is it better to buy a new printer (since i can get one for less than $100)

Hi @nana1663
Sometimes paper jam messages can be false. From your description, it sounds like maybe resetting the printer could resolve the issue.
I will send you a PM (Private Message), but before I do, feel free to review the HP Privacy Statement.
This Privacy Statement informs you of our privacy practices and of the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is readily available on our HP.com home page and at the bottom of every HP web page.
There are an increasing number of posts in this forum and elsewhere in the internet with the steps to do a resets on different printers. The reset itself will sometimes fix problems, so the reset is not the issue.
Some resets require you to enter button combinations to open special menus on your printer that you were never meant to access. These special menus are used by the developers and support personnel for debugging issues, but they are not meant for untrained users and can have unintended results. One wrong button push and you no could no longer have a printer, but instead a pricey paper weight. To top it off, if you do happen to "brick" the printer this way, it is considered customer induced damage, and voids the warranty automatically. These resets are only meant to be given out and used as a last resort, and under direct instruction of a HP tech support representative. They should not be done lightly!
Printer Resets: What You Should Know
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Sunshyn2005 - I work on behalf of HP

HP Envy 5660 - Paper jam message

Our HP Envy 5660 printer is 2 weeks old. It was purchased at an electronics chain store.
Set-up was easy. No issues until the second week of ownership. An error message popped up reporting a paper jam issue. Followed directions to take out the jammed paper. Note, there was no paper jammed nor any pieces of paper stuck in the printer.
I thought perhaps the paper tray needed attention. Not the case.
No changes have been made to our system before the issue occurred
Somebody, please help us clear up this problem.
Thanks, Tomodachi
This question was solved.
View Solution.

Hi @Tomodachi
Is this the document you used to troubleshoot the original paper jam message? A 'Paper Jam' Message Displays on the Control Panel.
If not, please skim through it to ensure you have done all of the necessary troubleshooting. If the issue persists, I suggest leaving the printer on and unplugging the power cable for a minute to perform a hard reset.
If the issue still remains resolved, I'd call HP. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
- In support of Movember
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Continuous paper jam message HP Photosmart Premium C309g-m

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