Continuous reports of R12 Oracle Teleservices experience - is it a profile issue?

We have a call center of approximately 70 agents - all work in R12 Oracle Teleservices Module. There are 2 users that continue to report issues with Oracle experience, i.e. FRM 92100, slowness, unresponsive, freezing, etc. We have reset their Windows Profile, gave them new computers, and they continue to report. They have also logged in as a different user, and they report that their issues go away. We have matched their profiles across other agents to see differences in them, but nothing is noticeable. We currently have Employee Records tied to their Oracle Profile and cannot create a second Oracle User that would tie to the same Employee Record. My question is, is there another approach that we can test to see if their issues are in fact with their Oracle Profile or is it a Windows/Computer issue? Any information, guidance shared is appreciated.

Similar Messages

Oracle self service reports in R12

Hi,
We are gonna upgrade from EBS 11i to EBS R12. In 11i we have several reports which are run as self service. Would like some suggestions is there any way we can run these reports in R12, One method is I redevelop the reports using XML publisher. Is there any way I can redevelop the these reports so that they run as self service pages.
Your reply is appreciated.
Regards,
Boris

Is there any patch required prior to start implementation of Self Service in R12.0.6. I've HR & Payroll running at present.
is there any metalink note or tips before implemenating self service in R12.0.6?R12 Documentation Library
http://download.oracle.com/docs/cd/B40089_10/current/html/docset.html
What Is the E-Business Suite Recommended Patch List (RPL) Tool? [ID 789483.1]
Oracle Applications Current Patchset Comparison Utility - patchsets.sh [ID 139684.1]
Oracle E-Business Suite HCM Information Center - Consolidated HRMS Mandatory Patch List [ID 1160507.1]
Oracle HRMS Product Family - Release 11i and Release 12 Information [ID 135266.1]
Latest Oracle HRMS Legislative Data Patch Available (HR Global / hrglobal) [ID 145837.1]
Oracle EBS US and Canadian Payroll - 12.0.x Mandatory Patches [ID 386434.1]
Thanks,
Hussein

How to run R12 Oracle E-Business Suite Pre-install Patches Report

Hi.
I have downloaded, unzipped this report as per R12 Oracle E-Business Suite Pre-install Patches Report [Video] (Doc ID 1448102.1)
What then? The instructions say
Unzip the file, extracting the entire contents, which creates the "EBS_12.1_Preinstall" folder. (The unzipped folder will use <1 MB of storage space.)
Navigate to the EBS_12.1_Preinstall folder
Open the file 'index.html' in a browser
Do not rename any of the the files in the EBS_12.1_Preinstall folder. Such an action will break the report.
But the "Index" is supposed to show what? At the moment all I see is a number of sections that have nothing in them (the other html pages, like AP etec, do provide information)
11.5.10.2
RHEL 5.5
11.2.0.3

Hi,
But the "Index" is supposed to show what? At the moment all I see is a number of sections that have nothing in them (the other html pages, like AP etec, do provide information)
Please see the FAQ section of the note. Specifically please refer quesions:
- Does the report list all types of pre-install patches available on My Oracle Support?
- Is this list of pre-install patches specific to a particular Oracle E-Business Suite release?
Thanks &
Best Regards,

Purchase Order Report In R12

Hi All,
I have created a purchase order report in R12,in the test instance the report is running perfectly for all the operating units but when i moved the rdf to the LIVE instance the report is running for only one operating unit(nothing is hard coded in the rdf) and the report says completed normar but after clicking on view output i am getting a msg as the output is not generated for the concurrent request.
After clicking on the view log i am getting an error msg as
Current NLS_LANG and NLS_NUMERIC_CHARACTERS Environment Variables are :
American_America.US7ASCII
Enter Password:
REP-0004: Warning: Unable to open user preference file.
Report Builder: Release 10.1.2.2.0 - Production on Tue Aug 19 16:41:18 2008
Help me in fixing this issue.
Thanks in advance

Somu,
chk note:
https://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=210795.1

Error execute report in R12

Hi all,
I think I better change this question into a sharing because I'd solved my problem :p.
Below is my first post in this thread before I found the solution :
I hoped I put this in the right forum. Before I ask the question, here are my environment:
Operating system : Oracle Enterprise Linux 4 update 6
RDBMS : 10.2.0.3.0
Oracle Applications : 12.0.4
Report Builder : 10.1.2.0.2
I created a report using Oracle Report Developer then I upload it to my Apps machine. After set all the executable and validation set I tested the report. At first the request completed with status Warning. Viewed the log I got warning like this :
REP-0004: Warning: Unable to open user preference file
After browse metalink and OTN (such as in Reports Compilation Errors: REP-25200 / REP-0004 / REP-1430 and in Re: REP-0004 Error... it seems that the problem was because prefs.ora was not present in $HOME so I copied the prefs.ora file from /apps/tech_st/10.1.2/tools/admin to $HOME then I requested the reports again. This time that error didn't show up and the request completed normal but there's no output at all. The same report did show output when tested in Oracle Report Developer.
I opened the report file in Report Developer and tried to compile it (Tools > File Conversion) from rdf to rdf using different name then I copied the report and tested again. This time the request completed normal but still no output. When I viewed the log I got this error message:
Oracle error -6502: ORA-06502: PL/SQL: numeric or value error: associative array shape is not consistent with session parameters has been detected in fnd_global.put(PERMISSION_CODE, FND_PERMIT_0000).
APP-FND-01564: Oracle error 6502 in FDXNC
Cause: FDXNC failed due to ORA-06502: PL/SQL: numeric or value error: associative array shape is not consistent with session parameters
ORA-06512: at "APPS.FND_GLOBAL", line 1233
ORA-06512: at "APPS.FND_GLOBAL", line 1432
ORA-06512: at line 1.
The SQL statement being executed at the time of the error was: begin fnd_global.set_nls_context( p_nls_numeric_characters => :nc ); end; and was executed from the file &ERRFILE.
The routine FDPREP was unable to set the numeric character to .,.
So I tried another way, I recreate the report but try to display only some fields. The fields must be put in a repeating frame because if I tried to put in a normal frame caused reports developer displayed error message that I put the field below it's frequency. After put some fields in the repeating frame I tested the report again in Oracle Apps. this time the result was Completed Normal but still no data (0 byte) though in Reports Developer it showed some data. After some test I got conclusion that the data can only be put in a repeating frame if all the data were put in the same level (e.g.: all the field put in the same repeating frame) and can't be break down where there exist repeating frame in a repeating frame (nested repeating frame) as if you want to create grouping while want I want is to create grouping. Using Reports Developer wizard to create the report gave me the same result, no data displayed.
Now, anyone know how to solve that problem? thanks.
and now for the solution :
For REP-0004: Warning: Unable to open user preference file error message
Just copy the prefs.ora file from /apps/tech_st/10.1.2/tools/admin to $HOME then the error message wouldn't show up anymore. Though based on my experience this error message can be omitted further analyze would be good to know if there's any impact to the system or performance or anything else.
For no data displayed error
Make sure the setup was right especially the token field as that was my problem. The token field was not the same as the bind variable in the report query, that's why the request completed normal and no data displayed :P it's very foolish of me to miss that simple thing.
thank you all
Message was edited by:
UD

mdtaylor wrote:
Since you are on 10.2.0.3, you may want to also look at database patch 5890966 INTERMITTENT ORA-06502 DURING PEAK LOADING
Associative Array Shape Is Not Consistent With Session Parameter at Peak Load
http://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=467688.1
Hi Michael,
Yes, that patch is exactly I got from oracle support, however I'm having a problem to apply it :P
Here are what I usually did to apply patch in E-Biz :
1. Source the application environment using the environment file in APPL_TOP
2. Enable maintenance mode using adadmin
3. Apply patch using adpatch
4. Disable maintenance mode using adadmin
5. Start all the services
How to apply patch just for database only? Reading the readme file it said that to apply patch was only using command :
$ opatch apply
However we need to ensure that the directory containing the opatch script appears in $PATH. I found that opatch.pl exist in $ORACLE_HOME/Opatch but I can't use opatch though I had sourcing application enviroment or database environment.
I echoed $PATH and $ORACLE_HOME/Opatch (which either ../db/tech_st/10.2.0 for database or ../apps/tech_st/10.1.2/Opatch) and found was not in the $PATH.
I assumed that I shouldn't change the application environment or database environment file recklessly so that $ORACLE_HOME/Opatch appears in $PATH.
However if I tried to run opatch directly from it's folder then I got this following error :
OPatch cannot find a valid oraInst.loc file to locate Central Inventory
So my questions are :
1. Do I need to source environment before running opatch? If yes, which one, application environment or database environment?
2. How to set the Central Inventory location so that opatch recognized it? Is it by sourcing the environment in question 1?
3. Which opatch must I run? The one in application tier or in database tier?
4. How to run it? Type all the path directly (as /db/tech_st/10.2.0/OPatch/opatch)?
Thx

Report in R12.1.3 opening in some other window

Hello,
When i am opening reports EBS R12.1.3. the text report is opening in some other window, i can not able to copy the text from that window.
Also after loggin in into EBS the menu structure is like tree structure and that is not feasible with us.
In previous release of EBS R12.0.6 the text report is opening with internet explorer.
why this is happening with EBS R12.1.3???
Please help me if you could.
Thanks,
Atul

In previous release of EBS R12.0.6 the text report is opening with internet explorer.
why this is happening with EBS R12.1.3???
Is this Q. has any workarounds???Please see (How to Setup The Report Output to Different Viewer Types in Oracle Applications 11i [ID 184375.1]) -- It is applicable to R12 as well.
Thanks,
Hussein

Customize AP Trial Balance Report in R12.1.3

Hi
I have to customize AP Trial Balance Report in R12 Version 12.1.3.
Can any one please provide some pointers how do we do it?
Here is some background for AP Trial Balance Report:
Its an XML Publisher Report with XDODTEXE Executable. XLAAPRPT.xml is the file uploaded to data definition(Code: APTBRPT) for Accounts Payable Trial Balance . XML template XDODTEXE calls oracle’ s seeded XML template “XLAAPRPT.xml ", this template further calls package XLA_TB_AP_REPORT_PVT for Trial balance.
Our customiztion has to populate trial balance data in to our custom table instead of global temp table . XLA_TB_AP_REPORT_PVT package has a private procedure populate_trial_balance_gt which populates trial balance data into xla_trial_balances_GT.
Please provide some ideas for customization of standard XML publisher reports in R12.1.3.
Any ideas are appreciated.
Thanks
Theja R

Hi Vamsi,
I've recreated the standard oracle Trial balance package & XML file . Now i'm able to populate the data into custom table as well as standard table . But the report out doesn't show data in it . it just shows report title, columns bUT NO DATA. the xml file itself doesnt contain data. The custom report completes in 2 mins. But standard report completes in 7 mins
Steps
1. Create custom package similar to oracle standard package & added new insert statement to populate trial balance data into custom table.
2. created new datadefinition with new datatemplate(refering custom package) similar to oracle standard datatemplate.
3. create template same as standard template.
4. copy of standard conc program with custom application
5. Ran the report ...able to populate data into custom table .....but unable to see data in the report.
Please let me know if i'm missing anythng.

How to customize a nacha report in r12

Hello ,
How to customize a NACHA report in r12.
And to use a logic in custom template .
Thanks
Raju

Hi Thanks for replaying
My requirement is : we are doing upagradation from 11i to R12(12.1.3)
In 11 they are implemented logic in "Addenda record"
I need to use the (11i Addenda record) logic in R12.
Please help me to complete this Issue
Oracle Version is : 12.1.3
I done setups in R12 it is working fine And it is executing.
I need implement some logic in "addenda record" so how can i use the logic in template (or implement in template).
Thanks ,
Raju
Edited by: Raju on Apr 18, 2011 3:19 PM
Edited by: Raju on Apr 19, 2011 12:55 PM

E-Business Suite R12 Oracle 10g 32 bit to 64 bit windows migration

Hi friends;
I just published Step by Step E-Business Suite R12 Oracle 10g 32 bit to 64 bit windows migration pdf on my blog wiht screen shoot,error message etc.
Hope it helps forum user who need to perform this issue
http://heliosguneserol.wordpress.com/2010/11/22/step-by-step-e-business-suite-r12-oracle-10g-32-bit-to-64-bit-windows-migration/
Regard
Helios

Hi Hussein Sawwan
Good stuff .. Thanks for sharing this experience with us.Thanks for your kind words.
Regard
Helios

Report Changes and New Reports in R12 - A useful document

Hi All,
I found this document.
I hope it will be useful for everyone
EBS R12: Financial Reports impacted by the R12 (12.0 and 12.1) Upgrade [ID 1110684.1]
Pleaselet me know if there are any addional reports or completely new reports available in R12.
Thanks and Regards,
MPH

997361 wrote:
Hi,
What are the new reporting in R12? I am not clear on this.
Thanks
KNhttps://blogs.oracle.com/stevenChan/entry/ebs_data_model_1213
https://blogs.oracle.com/stevenChan/entry/ebs_seed_data_comparison_reports
http://docs.oracle.com/cd/E18727_01/index.htm
https://forums.oracle.com/forums/search.jspa?threadID=&q=RCD&objID=c3&dateRange=all&userID=&numResults=15&rankBy=10001
Thanks,
Hussein

Customising Reports in R12

Dear Experts,
In versions before R12, in order to customise a report, I could go to the Concurrent Program and look at the Executable to see what RDF was linked and then I would be able to take this file off the server to modify it.
However, in R12, the Executible calls a JAVA program, which is a class file. My understanding is that rather than customising the SQL query in the RDF file as before, in R12 there are PL/SQL packages where it is possible to customise the SQL query.
My question is, is there a listing of all the PL/SQL packages that can be customised in order to customise the report, paired to the Concurrent Program name? Otherwise, I would have to de-compile the JAVA program called by the Concurrent Program and have to reverse engineer to see what PL/SQL packages are being called.
I would be grateful for any assistance as I am new to R12.
Many thanks,
Mark

Mark,
Many thanks for the posting, however, that is to find the PL/SQL for Oracle Forms, not Reports.The query posted in the link above returns the execution file name which you can use to get the code of the PL/SQL stored procedure.
For example, if we want to get the code of the "Oracle Workflow Background Engine" concurrent program, then issue the same query as follows:
SQL> select fcp.concurrent_program_name,
fex.execution_file_name
from fnd_concurrent_programs_tl ftl,
fnd_concurrent_programs fcp,
fnd_executables fex
where fcp.concurrent_program_id = ftl.concurrent_program_id
and fex.executable_id = fcp.executable_id
and ftl.user_concurrent_program_name like 'Workflow Background Process'
order by 2;And, this would return something like:
CONCURRENT EXECUTION_FILE_NAME
FNDWFBG WF_ENGINE.BACKGROUNDCONCURRENTNow, run the following query to get the code:
SQL> SELECT text
FROM dba_source
WHERE name = 'WF_ENGINE';

Error while running custom BI report in R12.1.1

Hi All,
We are encountering below error while running custom BI report in R12.1.1...
Forcing NLS_NUMERIC_CHARACTERS to: '.,' for XDO processing
APPLLCSP Environment Variable set to :
Current NLS_LANG and NLS_NUMERIC_CHARACTERS Environment Variables are :
American_America.UTF8
Enter Password:
MSG-00001: started report
REP-1401: '': Fatal PL/SQL error occurred.
REP-0069: Internal error
REP-57054: In-process job terminated:Terminated with error:
REP-1401: '': Fatal PL/SQL error occurred.
Report Builder: Release 10.1.2.3.0 - Production on Fri Jun 24 16:47:30 2011
Please let us know how to fix this error.
Thanks
Praveen

Hi Praveen,
Seems the issue is with the rdf. Check whether all the parameters are passed correctly.
REP-1401: '': Fatal PL/SQL error occurred.

Error while creating a report that uses Oracle OCI JDBC connectivity

Please let me know why my CR and LF characters are removed from my forum posting *****
Hi,
I was trying to create a report that uses Oracle OCI JDBC connectivity. I am using Eclipse3.4 download from "cr4e-all-in-one-win_2.0.2.zip". I have successfully created a JDBC OCI connection.
The connection parameters are given below:
URL: jdbc:oracle:oci8:@xe
Database: xe
username: <userName>
password: <password>
I have tested the above connection in Data source Explorer and it works fine!!!
But I am getting the following error when I drag-and-drop a table from the list of tables. Not sure what I am missing here? Any help is highly appreciated.
com.businessobjects.reports.jdbinterface.common.DBException: InvalidURLOrClassName
     at com.crystaldecisions.reports.queryengine.driverImpl.jdbc.JDBCConnection.Open(Unknown Source)
     at com.crystaldecisions.reports.queryengine.JDBConnectionWrapper.Open(SourceFile:123)
     at com.crystaldecisions.reports.queryengine.Connection.br(SourceFile:1771)
     at com.crystaldecisions.reports.queryengine.Connection.bs(SourceFile:491)
     at com.crystaldecisions.reports.queryengine.Connection.t1(SourceFile:2979)
     at com.crystaldecisions.reports.queryengine.Table.u7(SourceFile:2408)
     at com.crystaldecisions.reports.dataengine.datafoundation.AddDatabaseTableCommand.new(SourceFile:529)
     at com.crystaldecisions.reports.common.CommandManager.a(SourceFile:71)
     at com.crystaldecisions.reports.common.Document.a(SourceFile:203)
     at com.businessobjects.reports.sdk.requesthandler.f.a(SourceFile:175)
     at com.businessobjects.reports.sdk.requesthandler.DatabaseRequestHandler.byte(SourceFile:1079)
     at com.businessobjects.reports.sdk.JRCCommunicationAdapter.do(SourceFile:1163)
     at com.businessobjects.reports.sdk.JRCCommunicationAdapter.if(SourceFile:657)
     at com.businessobjects.reports.sdk.JRCCommunicationAdapter.a(SourceFile:163)
     at com.businessobjects.reports.sdk.JRCCommunicationAdapter$2.a(SourceFile:525)
     at com.businessobjects.reports.sdk.JRCCommunicationAdapter$2.call(SourceFile:523)
     at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
     at java.util.concurrent.FutureTask.run(Unknown Source)
     at com.businessobjects.crystalreports.designer.core.util.thread.ExecutorWithIdleProcessing$3.doWork(ExecutorWithIdleProcessing.java:182)
     at com.businessobjects.crystalreports.designer.core.util.thread.AbstractCancellableRunnable.run(AbstractCancellableRunnable.java:69)
     at com.businessobjects.crystalreports.designer.core.util.thread.PriorityTask.run(PriorityTask.java:75)
     at com.businessobjects.crystalreports.designer.core.util.thread.PriorityCompoundCancellableRunnable.runSubtask(PriorityCompoundCancellableRunnable.java:187)
     at com.businessobjects.crystalreports.designer.core.util.thread.PriorityProgressAwareRunnable.runSubtask(PriorityProgressAwareRunnable.java:90)
     at com.businessobjects.crystalreports.designer.core.util.thread.PriorityCompoundCancellableRunnable.doWork(PriorityCompoundCancellableRunnable.java:144)
     at com.businessobjects.crystalreports.designer.core.util.thread.AbstractCancellableRunnable.run(AbstractCancellableRunnable.java:69)
     at com.businessobjects.crystalreports.designer.core.util.thread.ExecutorWithIdleProcessing$IdleTask.run(ExecutorWithIdleProcessing.java:320)
     at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)
Thanks
Karthik
Edited by: KARTHIK1 on Oct 14, 2009 9:38 PM

Hi Ted,
Thanks for the feedback. I was able to create a report in Creystal Reports Designer 2008 using OCI. It is not allowing only in the Eclipse plugin. In our environment we are not allowed to user Oracle thin connections and ONLY OCI is allowed.
1) Can you please let me know if there is a way to do this?
2) Will it allow data sources using native database driver?
3) If so, can I use JRC to create these reports from a desktop java program?
Thanks & Regards
Karthik
Edited by: KARTHIK1 on Oct 15, 2009 4:38 PM

Problem calling XML Report Publisher from Oracle Reports

Hi,
I'm facing a problem in calling XML Report Publisher from Oracle Reports.
Basically, I'm trying to customise Dunning Letter program. The program which is submitted calls another program. I have customised the second program and added a call to a stored procedure which in turn calls XML Report Publisher.I have created a template and attached it to the second program as well.
The procedure code is as follows.
v_request_id := FND_REQUEST.SUBMIT_REQUEST(application => 'AR'
,program => 'ARDLP_NON_SRS'
,description => 'Dunning Letter Print from Dunning Letter Generate'
,sub_request => FALSE
l_status := fnd_concurrent.WAIT_FOR_REQUEST
( REQUEST_ID => v_request_id,
INTERVAL => 15,
MAX_WAIT => 180,
PHASE => l_phase,
STATUS => l_status_code,
DEV_PHASE => l_dev_phase,
DEV_STATUS => l_dev_status,
MESSAGE => l_message );
v_xml_req_id := FND_REQUEST.submit_request(application => 'XDO',
program => 'XDOREPPB',
          argument1 => v_request_id,
argument2 => 'FLS DE AR Dunning Letter Print - German',
argument3 => 603, -- changed 665 -- was 551,
argument4     => NULL,
argument5 => 'N',
argument6     => 'RTF',
          argument7     => 'PDF');
Now, there are two problems I'm facing...
1. when the second program('Dunning Letter Print from Dunning Letter Generate') gets called it executes this procedure ... logically the 'Dunning Letter Print from Dunning Letter Generate' should get called twice ... second time from the procedure. Its getting called multiple times .. as many as 15 - 20 times.
2. The Xml Report Publisher program ultimately gets called but its erroring out with the following error:
java.sql.SQLException: No corresponding LOB data found :SELECT L.FILE_DATA FILE_DATA, DBMS_LOB.GETLENGTH(L.FILE_DATA) FILE_LENGTH, L.LANGUAGE LANGUAGE, L.TERRITORY TERRITORY, B.DEFAULT_LANGUAGE DEFAULT_LANGUAGE, B.DEFAULT_TERRITORY DEFAULT_TERRITORY,B.TEMPLATE_TYPE_CODE TEMPLATE_TYPE_CODE, B.USE_ALIAS_TABLE USE_ALIAS_TABLE, B.START_DATE START_DATE, B.END_DATE END_DATE, B.TEMPLATE_STATUS TEMPLATE_STATUS, B.USE_ALIAS_TABLE USE_ALIAS_TABLE, B.DS_APP_SHORT_NAME DS_APP_SHORT_NAME, B.DATA_SOURCE_CODE DATA_SOURCE_CODE, L.LOB_TYPE LOB_TYPE FROM XDO_LOBS L, XDO_TEMPLATES_B B WHERE (L.LOB_TYPE = 'TEMPLATE' OR L.LOB_TYPE = 'MLS_TEMPLATE') AND L.APPLICATION_SHORT_NAME= :1 AND L.LOB_CODE = :2 AND L.APPLICATION_SHORT_NAME = B.APPLICATION_SHORT_NAME AND L.LOB_CODE = B.TEMPLATE_CODE AND ( (L.LANGUAGE = :3 AND L.TERRITORY = :4 ) OR (L.LANGUAGE = :5 AND L.TERRITORY = :6) OR (L.LANGUAGE= B.DEFAULT_LANGUAGE AND L.TERRITORY= B.DEFAULT_TERRITORY ) )
I have checked from database that the XDO_LOBS/ XDO_TEMPLATES_B table has corresponding registration data.
I don't know what's creating the problem.
If anyone has customised the Dunning Letter program before or having any idea about this problem, please help me out ..
Thanks

satrajit,
Now I am getting the same error you got, Can you please tell me the solution you found?.
XML Report Publisher 5.0
Updating request description
Waiting for XML request
Retrieving XML request information
Preparing parameters
Process template
--XDOException
java.sql.SQLException: No corresponding LOB data found :SELECT L.FILE_DATA FILE_DATA, DBMS_LOB.GETLENGTH(L.FILE_DATA) FILE_LENGTH, L.LANGUAGE LANGUAGE, L.TERRITORY TERRITORY, B.DEFAULT_LANGUAGE DEFAULT_LANGUAGE, B.DEFAULT_TERRITORY DEFAULT_TERRITORY,B.TEMPLATE_TYPE_CODE TEMPLATE_TYPE_CODE, B.USE_ALIAS_TABLE USE_ALIAS_TABLE, B.START_DATE START_DATE, B.END_DATE END_DATE, B.TEMPLATE_STATUS TEMPLATE_STATUS, B.USE_ALIAS_TABLE USE_ALIAS_TABLE FROM XDO_LOBS L, XDO_TEMPLATES_B B WHERE L.LOB_TYPE = :1 AND L.APPLICATION_SHORT_NAME= :2 AND L.LOB_CODE = :3 AND L.APPLICATION_SHORT_NAME = B.APPLICATION_SHORT_NAME AND L.LOB_CODE = B.TEMPLATE_CODE AND ( (L.LANGUAGE = :4 AND L.TERRITORY = :5 ) OR (L.LANGUAGE = :6 AND L.TERRITORY = :7) OR (L.LANGUAGE= B.DEFAULT_LANGUAGE AND L.TERRITORY= B.DEFAULT_TERRITORY ) )
     at oracle.apps.xdo.oa.schema.server.TemplateInputStream.initStream(TemplateInputStream.java:309)
     at oracle.apps.xdo.oa.schema.server.TemplateInputStream.<init>(TemplateInputStream.java:187)
     at oracle.apps.xdo.oa.schema.server.TemplateHelper.getTemplateFile(TemplateHelper.java:776)
     at oracle.apps.xdo.oa.schema.server.TemplateHelper.processTemplate(TemplateHelper.java:1269)
     at oracle.apps.xdo.oa.cp.JCP4XMLPublisher.runProgram(JCP4XMLPublisher.java:807)
     at oracle.apps.fnd.cp.request.Run.main(Run.java:148)

How to add a new font into Report Builder and Oracle Forms/Reports Server?

Hi,
I've searched the forum and can't find this being discussed.
My developers run Report Builder 10.1.2.0.2 on their XP laptops.
Their reports run (in production) on Oracle Forms/Reports Server 10.1.2.0.2.
This server runs on MS Windows 2003, SP2.
They've got a client who wants reports using the "Garamond Western" font.
So....how do I get this font onto the developer's Report Builder laptops, and onto the Oracle Forms/Reports Server?
I've moved various 'Garamond' fonts into C:\WINDOWS\FONTS on both the laptops and the server, but neither seem to recognize it.
Thanks for your help.

Thanks.
This answers 1/2 of my question.
The developer can now use Report Builder on his laptop, with the new fonts.
But when he moves this new Report to the Oracle Application Server/Forms-Reports Server, it fails to use the new fonts.
The Oracle App Server/Forms-Report Server is Version 10.1.2.0.2. It runs on MS Windows 2003, SP2.
I have installed the exact same fonts on this server, into C:\WINDOWS\Fonts.
I have used REGEDIT to change REPORTS_PATH....and placed C:\WINDOWS\Fonts; as the first value in this field.
I have then stopped and restarted the Forms-Reports Server.

Continuous reports of R12 Oracle Teleservices experience - is it a profile issue?

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