CONTOL PANEL OFFICEJET 6500

I have an HP Officejet 6500A all-in-one printer.  The right side of the control panel seems locked and does not respond so it creates problems and there are features that are unavailable to me.  All functions on the left side of the screen work fine.  I'm not sure if this is a hardware problem or if one side of the screen can lock.  
Ex:  When I am in the middle of a merged printing job and the printer runs out of paper, I obviously load more paper in the tray.  Even though I touch the "done" tab, it does not respond.  My only option is to hit cancel and clear the remaining merged documents qued to be printed.
Many Thanks to anyone who can help!

Hi KEJA
I understand the right side of the control panel seems locked.
I would do a power reset to see if that will resolve the issue. With the printer still turned on disconnect the power cable from the back of the printer, then disconnect the power cable from wall outlet. Wait 10 seconds and reconnect the power cable back to the wall outlet first, then the back of the printer and power it on again.
Update the printers firmware. I have included the link. Just select your operating system, click next and click on firmware link and download and run the firmware update.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&docname=c01410697&lc=en&product=408...
I included this document for troubleshooting display issue.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01410697&lc=en&product=4083871&tmp...
If these steps don't resolve the issue I would recommend to call HP Tech Support for
further assistance to see what other options are available for you.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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    + Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

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    Say thanks by clicking the Kudos thumb up in the post.
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