Contract data not getting copied for service ticket follow up complaint.

Hi Experts,
We are creating a complaint as a follow-up document to service ticket . But the contract data is not getting copied.
We contacted SAP and they told us that its a standard behavior .The reply is basically an SAP note
841830 - Contract data not copied to follow-up transaction
My question is is there a way to change this behavior using CRM_COPY_BADI ?
I tried to look for the method which I can implement to get the contract data in items, But I was not able get it .
Please suggest the way to get it working
Thanks in advance .
Naval

Please not that the contract determination works fine when creating a new complaint ... but when the I am trying to create a complaint from service ticket the item level contract determination is not working fine ...
We have configured that the contract should be determined at the item level only option `F`.
I checked in one of the sap document that this cant be achieved by standard .
http://help.sap.com/saphelp_crm70/helpdata/en/46/5cd7335bbd516fe10000000a114a6b/frameset.htmhttp://help.sap.com/saphelp_crm70/helpdata/en/46/5cd7335bbd516fe10000000a114a6b/frameset.htm
Is there a way we can put this code in the BADI eg; CRM_SERVICE_CONTRACT ?? Please note that there is already an implementation of CRM_SERVICE_CONTRACT which is working fine for new service document creation .

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