Contribute CS3 won't open

Contribute CS3 was running fine on a Vista PC, but now we get the splashscreen and hourglass. Then the computer shuts it down since it is no longer responding. We've reinstalled without success. Any suggestions about how to troubleshoot this?
Thanks,
Kathy

Hi,
Can you please try clearing the Contribute Preferences and try again?
How to clear Contribute Preferences?
Here are the steps how to clear the Contribute Preferences:
For Win, Contribute CS4
1) Quit Contribute.
2) From Command prompt run the below two commands to remove the preferences
a) reg delete "HKCU\Software\Adobe\Contribute 5" /f
b) RD /S /Q "%Userprofile%\Local Settings\Application Data\Adobe\Contribute CS4"
For CS3
a) reg delete "HKCU\Software\Adobe\Contribute 4.1" /f
b) RD /S /Q "%Userprofile%\Local Settings\Application Data\Adobe\Contribute CS3"
Thanks.

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