Contribute publish produces 0 byte page

Hello,
We recently setup a website for a client in contribute. Everything was going fine they were editing and adding content at will. However they called me about some pages that had gone "blank" on them.
I grabbed the file from the FTP server and opened it in dreamweaver. Turns out Contribute somehow wiped out the page completely, there were no characters of any kind in the file it was completely empty. It didn't matter whether it was editable areas or not, all of the html page structure, written content images etc... all gone.
I reviewed the steps our client had taken before this problem occurred. He had been editing pages as normal, it didn't matter if they were editing lots of content on the page or just changing a word. They would complete their edits and then click publish... but the publish function would hang for a long time, minutes in fact, much longer than normal. The an error would appear on screen, unfortunately they didn't copy what the error read, and when they clicked ok their page was blank.
I'm trying to track down what could have caused this to happen? I've had a few clients use contribute before and this is the first time I've run into this problem. If anyone has any ideas please let me know.
Client is using contribute 4. (not cs5)
Thanks!

Have the same problem using Contribute CS 4 Release 5 on OS X 10.7.
This makes Contribute absolute useless ...
Any ideas how to figure out the cause or how to fix the problem?

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