Control-click doesn't select multiple thumbnails?

Two of our workstations have recently lost the ability to control-click to select multiple thumbnails. Control-click works in other applications, including Windows Explorer, but control-clicking in the thumbnails pane in Acrobat simply selects the next thumbnail - it doesn't add to the current selection as it used to.
These workstations are running Acrobat Pro 9.4.5. They are fully updated. Any thoughts?

Thank you so much. I did do a forum search but didn't find this. I appreciate you sending me in the right direction.

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