Convenience Keys and mute/play keys are not working on my curve 9300

Convenience Keys and mute/play keys are not working on my curve 9300, can any one help to resove this issue? 

Hey amghouri,
Welcome to the BlackBerry® Support Community Forums.
I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test the keys before restoring any data to the device.
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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    for C in select_cur loop
    rec_cnt := rec_cnt + 1;
    update hsd_member_elig_history
    set term_date = TRUNC(SYSDATE - 1),
    term_reason = 'PCPTR',
    update_datetime = SYSDATE,
    update_user = USER,
    update_process = 'TD33615'
    where seq_elig_hist = C.seq_elig_hist
    and seq_memb_id = C.seq_memb_id;
    INSERT INTO HSD_MEMBER_ELIG_HISTORY
    (SEQ_ELIG_HIST,
    SEQ_MEMB_ID,
    SEQ_SUBS_ID,
    SUBSCRIBER_ID,
    PERSON_NUMBER,
    EFFECTIVE_DATE,
    TERM_DATE,
    TERM_REASON,
    RELATIONSHIP_CODE,
    SEQ_GROUP_ID,
    PLAN_CODE,
    LINE_OF_BUSINESS,
    RIDER_CODE_1,
    RIDER_CODE_2,
    RIDER_CODE_3,
    RIDER_CODE_4,
    RIDER_CODE_5,
    RIDER_CODE_6,
    RIDER_CODE_7,
    RIDER_CODE_8,
    MEDICARE_STATUS_FLG,
    OTHER_STATUS_FLAG,
    HIRE_DATE,
    ELIG_STATUS,
    PREM_OVERRIDE_STEP,
    PREM_OVERRIDE_AMT,
    PREM_OVERRIDE_CODE,
    SEQ_PROV_ID,
    IPA_ID,
    PANEL_ID,
    SEQ_PROV_2_ID,
    SECURITY_CODE,
    INSERT_DATETIME,
    INSERT_USER,
    INSERT_PROCESS,
    UPDATE_DATETIME,
    UPDATE_USER,
    UPDATE_PROCESS,
    USER_DEFINED_1,
    SALARY,
    PEC_END_DATE,
    REASON_CODE,
    PEC_WAIVED,
    BILL_EFFECTIVE_FROM_DATE,
    BILLED_THRU_DATE,
    PAID_THRU_DATE,
    SUBSC_DEPT,
    SUBSC_LOCATION,
    USE_EFT_FLG,
    BENEFIT_START_DATE,
    SEQ_ENROLLMENT_RULE,
    MCARE_RISK_ACCRETION_DATE,
    MCARE_RISK_DELETION_DATE,
    MCARE_RISK_REFUSED_DATE,
    COMMENTS,
    USER_DEFINED_2,
    USER_DEFINED_3,
    RATE_TYPE,
    PCPAA_OCCURRED,
    PRIVACY_ON,
    PCP_CHANGE_REASON,
    SITE_CODE,
    SEQ_SITE_ADDRESS_ID)
    values
    (hsd_seq_elig_hist.nextval,
    C.SEQ_MEMB_ID,
    C.SEQ_SUBS_ID,
    C.SUBSCRIBER_ID,
    C.PERSON_NUMBER,
    trunc(SYSDATE),
    C.TERM_DATE,
    C.TERM_REASON,
    C.RELATIONSHIP_CODE,
    C.SEQ_GROUP_ID,
    C.PLAN_CODE,
    C.LINE_OF_BUSINESS,
    C.RIDER_CODE_1,
    C.RIDER_CODE_2,
    C.RIDER_CODE_3,
    C.RIDER_CODE_4,
    C.RIDER_CODE_5,
    C.RIDER_CODE_6,
    C.RIDER_CODE_7,
    C.RIDER_CODE_8,
    C.MEDICARE_STATUS_FLG,
    C.OTHER_STATUS_FLAG,
    C.HIRE_DATE,
    C.ELIG_STATUS,
    C.PREM_OVERRIDE_STEP,
    C.PREM_OVERRIDE_AMT,
    C.PREM_OVERRIDE_CODE,
    C.SEQ_PROV_ID,
    C.IPA_ID,
    C.PANEL_ID,
    C.SEQ_PROV_2_ID,
    C.SECURITY_CODE,
    SYSDATE,
    USER,
    'TD33615',
    SYSDATE,
    USER,
    'TD33615',
    C.USER_DEFINED_1,
    C.SALARY,
    C.PEC_END_DATE,
    C.REASON_CODE,
    C.PEC_WAIVED,
    C.BILL_EFFECTIVE_FROM_DATE,
    C.BILLED_THRU_DATE,
    C.PAID_THRU_DATE,
    C.SUBSC_DEPT,
    C.SUBSC_LOCATION,
    C.USE_EFT_FLG,
    C.BENEFIT_START_DATE,
    C.SEQ_ENROLLMENT_RULE,
    C.MCARE_RISK_ACCRETION_DATE,
    C.MCARE_RISK_DELETION_DATE,
    C.MCARE_RISK_REFUSED_DATE,
    C.COMMENTS,
    C.USER_DEFINED_2,
    C.USER_DEFINED_3,
    C.RATE_TYPE,
    C.PCPAA_OCCURRED,
    C.PRIVACY_ON,
    C.PCP_CHANGE_REASON,
    C.SITE_CODE,
    C.SEQ_SITE_ADDRESS_ID);
    commit_cnt := commit_cnt + 1;
    if (commit_cnt = 1000) then
    dbms_output.put_line('Committed updates for 1000 records.');
    commit;
    commit_cnt := 0;
    end if;
    end loop;
    commit;
    dbms_output.put_line('Total number of MEMBER_ELIG_HISTROY records inserted : ' ||
    rec_cnt);
    exception
    when others then
    raise_application_error(-20001,
    'An error was encountered - ' || sqlcode ||
    ' -error- ' || sqlerrm);
    end;

    user10305724 wrote:
    I have tried both the Case statement and Decode function in Select cursor, but both the things are not working. Please define what you mean by not working even if your computer screen is near the internet we can't see it.
    You should also look at the FAQ about how to ask a question
    SQL and PL/SQL FAQ
    Particularly *9) Formatting with {noformat}{noformat} Tags* and posting your version.
    know the reason why decode is not working, I heard some where Case statement do not work with 8i.
    Does this mean you are using 8i? Then scalar sub queries - selects within the select list, are not supported, along with CASE in PL/SQL.
    Select DECODE(1,
    * (Select 1
    from hsd_prov_contract R
    where R.seq_prov_id = PM.seq_prov_id
    and R.line_of_business = H.line_of_business
    and R.PCP_FLAG = 'Y'
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    and SYSDATE between R.EFFECTIVE_DATE AND
    NVL(R.TERM_DATE,
    TO_DATE('31-DEC-9999', 'DD-MON-YYYY')))*,
    'Y',
    'N') PAR_FLAG,
    >
    exception
    when others then
    raise_application_error(-20001,
    'An error was encountered - ' || sqlcode ||
    ' -error- ' || sqlerrm);
    http://tkyte.blogspot.com/2008/01/why-do-people-do-this.html                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       

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