Conversation view issue and emails not able to be opened

I have a user who uses an iPhone4s on the latest o/s and when emails are in conversation view in his inbox, he can't open them.  If you turn conversation view off, he has no issue opening the emails.  The email account is set up using the exchange client native to the phone.  Has anyone had this happen to them?  Is it fixable without removing the account and establishing the account again?

David,
I don’t have the option to append the file extension.  I am using:
Adobe Photoshop Elements Version: 11.0 (11.0 (20120830.r.32025)) x32
Operating System: Windows 8 64-bit
Version: 6.2
Any ideas?
Thanks,
Rich
Sent from Windows Mail

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