'conversion failure' message

I get a 'conversion failure' message when I try to export a pdf file. The file has not been processed. An error has occurred which stopped the processing of the PDF. - How can I resolve this error?

Using my online account Trying to convert various PDF files to Excel spread sheets  some work fine others fail  I regularly convert these same files  to excel last night it failed to convert to excel but would convert to RTF Running windows 8 IE 11

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