Conversion failure on every PDF for about a week

Hello,
For about a week now, we are getting conversion failures on every PDF we are trying to convert. Does anybody know what's going on?
Thanks!

Hi easytranslate,
You can try these things:
Log out of Acrobat.com, clear the browser cache, and then log back in to Acrobat Pro, PDF Pack, Export PDF & More | Acrobat Document Solutions
Make sure there are no firewall/proxy settings that are limiting your access to the Internet.
Disable OCR as described here How to disable Optical Character Recognition (OCR) when converting PDF to Word or Excel
Regards,
Florence

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I have had export pdf for months. I cannot export pdf files to excel files. It always says conversion failure. Anyone have any idea why this is happening? I am so frustrated! This was supposed to make my payroll reports easier, but it has not helped at all.

Hi denise/sharon,
I can understand your frustration. Are you converting via the ExportPDF website, or from within Adobe Reader? Does the conversion failure occur every time that you try to convert a file (has it ever worked for you)?
Since you're talking about payroll, I'm assuming that you're accessing ExportPDF from a corporate computer. You may want to check with your IT department to make sure there are no firewall/proxy settings that limit your access to the Internet.
Also, make sure that you're using a supported web browser. You can find a list here: System Requirements | Adobe Acrobat Pro and Online Services
Finally, if you're using Reader, you can try disabling OCR (optical character recognition) by following the steps in this document: How to disable Optical Character Recognition (OCR) when converting PDF to Word or Excel.
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Hi,
It seems it was working fine earlier.
Is this happening with all files?
You can try using different browser.
Regards,
Florence

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Conversion failure on every PDF for about a week

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