Conversion not working

Hello.
Since renewing my annual Export PDF service, PDFs are not converting, despite routine attempts. This despite re-starting my computer. I get a message: 'The conversion failed becuase the file is taking too long to process.'.
I need a refund or support to correct the problem please.
Thanks for assistance.

Hi SavitaPillai,
There are several reasons why a PDF conversion may fail. Please try the following:
Clear the browser cache and try again.
Use a different web browser, and make sure it's one of the browser's that ExportPDF supports: System Requirements - Acrobat.com
Make sure that your file is within the 100 MB file-size limit (though smaller files that are complex can cause timeout errors).
Make sure that there are no firewall/proxy settings that might be limiting upload access to the Internet.
Disable OCR as described in this document: How to disable Optical Character Recognition. Disabling OCR simplifies the conversion process.
Let's try those things for starters. Please let us know how it goes.
Best,
Sara

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