Convert Anchor Point Tool Won't Remove Handles

I have handles on a point in Illustrator CC 2014. I am trying to click on the point with the "convert anchor tool" to remove the handles, but it is not working. I can manipulate the handles with the tool and move the points, but it will not delete the handles like normal.

Brad,
There may be something you are unaware of (Anchor Point(s) on top of Anchor Point(s) or something).
If you deselect (click an empty spot or another object), then click the Anchor Point with the Direct Selection Tool, does the Anchor Point show normally with two Handles?
If it does, can you ClickDrag each Handle into the Anchor Point and convert it that way?

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