Convert. Files from CS3 to CS4

When I open files created in CS3 within CS4 all the text and graphics are gone. I'm left with grid lines. Any ideas?

Thanks Peter. The uninstall & reinstall did not help. Based on your suggestion I have also tried replacing preferences (Ctrl+Shift+Alt) when launching InDesign CS4. Did not help. I've found I can't even create a new document without getting "InDesign.exe has encountered a problem and needs to close" and the icons for my tools panel are not shown - all I see are the tool tips when hovering. Adobe Tech Support pointed me to KB404723 for further trouble shooting.

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