Convert pdf files to word on line- errors when saving converted file

every time i hit the save button after exporting a pdf file and converting to word on line there is an error and windows explorer stops responding.
what am i doing wrong?
is there a problem with the web page, is it dodgey or ???

Hi hstaniford8,
It sounds like there's a problem with your Flash Player.  Try the solutions outlined here: http://forums.adobe.com/docs/DOC-1831
Let us know how it goes!
-David

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