Converted from full memberrship to single app

Adobe sent me an e-mail and told me I could change my full membership in Creative Cloud to a single membership. I did so, but I assumed the sinle membership would activate as of November since my account was charged for a full CC membership on October 5th. Now I am being billed for a single membership IN ADDITION.
Why did they send me the e-mail telling me I could convert my account if that was not the case?

Madison,
I didn't realize I needed to return here for a reply. I thought my earlier query about a billing error had been resolved. When I saw I was charged for a full subscription again it nearly overdrew my checking account. Tomorrow I will be charged for the single app on top of it!
Yes, I want to cancel the full subscription. As I indicated above, I was just charged again today for the full Creative Cloud subscription and I only want the single app subscription. The e-mail I was sent a month ago suggested I could make the switch easily.
However, I need to keep the version 6 of InDesign that I have been using. If it is upgraded the subscription to the latest version I will not be compatible with the program that is used in my office.
Can I keep the InDesign Version 6 program I have installed now and simply cancel the full subscription since I only need to use the one app?
Thank you for you help and I apologize for not understanding the protocol for communicating my problem.

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Please run Creative Cloud cleaner: Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.
Please install Creative cloud and try to install Muse as well. Please provide the exact error if any:
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Locking this discussion. Please see my response at how can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not availa.
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Keensy I have requested a member of our support team contact you directly via telephone. Once I was able to review the correct account it appears our support team has tried multiple times to contact you. I would recommend checking your SPAM filtering in case you need to receive additional messages from our support team.
I did request that you be contacted via telephone. I am sorry for all of the difficulties which you have faced.
For future viewers of this discussion when contacting our support team at Contact Customer Care it is imperative that you be logged in under the account tied to your membership/subscription. While there is cancelation options available you will have an increased chance of being offered an opportunity to contact our support team if your account entitlement can be verified. For this to be done you will need to be signed into the same account as your membership/subscription/registered software title.

Converted from full memberrship to single app

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