Converting Captivate 3 to 4 (EConvertError), Fixing Missing Item Name & Closed Captioning Freeze

This isn't a question, but I do want to share the information since I couldn't find anything on the topic and had to play with it for hours.
I had an old Captivate 3 file and needed to open it, intact, in Captivate 4. First I received the error: Exception EConvertError in module when I tried to open the file and clicked OK to save the file as a different name. Once I found a workaround and got my file up and running again, the Item Name fields were missing on all slides, and I therefore could not convert to a swf format. Once I figured out the workaround for this issue, I noticed the closed captioning in the swf file would only show the first frame, then it would freeze as the video played. The following instructions will help you with any of these issues:
If you still have Captivate 3 available and receive the EConvertError message when trying to save as a new file from Captivate 4:
Open Captivate 3
Turn OFF the LMN setting
Resave in Captivate 3
Open again in Captivate 4
If you only have Captivate 4 available and receive the EConvertError message when trying to save as a new file from Captivate 4::
Click OK when you receive the Exception EConvertError message
Locate the file and reopen it
Tada!
If you have fixed the file and have it open successfully, but are missing the "Item Name" fields:
Double-click the first slide to open it
In the slideshow panel on the left, right-click on the first slide and selct Copy slide
Click on the first slide again and select Paste slide
The new slide will be inserted after the original
Delete the original slide
Repeat these steps for each slide
This will put the Item Name back onto each slide element in the correct order
If you have fixed the file and have it open successfully, but the Closed Captioning (CC) is freezing on the first line of text in the swf file:
Create a new blank project with the target project file open as well
Look at all settings, i.e., skin color, closed captioning properties, etc and make sure they match in the blank presentation (you don't have to worry about the dimensions)
Go to the File menu, then Import, then Slides/Objects...
The Closed Captioning will work in the new file
Perform a Save As

Hi Katie
I wasn't trying to be condescending, I was genuinely confused by your instructions. I had no clue what you were referring to. We see this often here. Sometimes there is something to give us a clue as to what is being referred to. For example, folks regularly say they are having trouble with Text Boxes. This could mean Text Entry Boxes or it could mean Text Captions. So we might be able to intuit that they mean one or the other by the way they stated the issue. In your case there seemed to be no context upon which to draw the conclusion.
I apologize if I came off as being condescending, as it wasn't meant that way.
I think if you will take some time and read some of the posts I make you will come to the conclusion that I was only trying to be helpful.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

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Captivate 5 freezing issue when trying to add closed captions to video

Hi There --
I'm trying to add closed captions to a video (.f4v) I inserted as "Slide Video" on a slide in an Adobe Captivate 5 presentation. I click on the video to select it, go to the properties panel, select "edit video timing" and then click on the closed captions panel to try and add captions and then Captivate completely freezes and locks up so not only can I not add captions to the video, but I have to use Windows task manager to shut it down.
I've seen this process demonstrated in a Lynda.com tutorial, and the instructor didn't seem to have this issue with Captivate 5.
Any thoughts? Have other users found a work around at all? I mean, I know I could strip the audio from the video, and then attach it to the slide and do closed captions that way, but it would be way easier (and make a lot more sense) to add it directly to the video, especially since that's what you are supposed to be able to do.
I'm using Captivate 5 on Windows 7. I also have Captivate 5 on a personal Macintosh and haven't tried yet to see if the issue occurs on that platform as well. Has anyone else run into this issue? Sorry for the length -- this is my first forum posting, so I'm trying to provide as much info as possible.

Hi Dan,
Welcome to Adobe Captivate Forums.
You can try to add the closed captions to Video after deleting the preferences.
Follow these steps to delete the preferences
1. Close Captivate if its launched already
2. Navigate to C:\Users\<userName>\AppData\Local\Adobe
3. Locate a folder named "Captivate 5"
4. Delete the folder
5. Now Launch Captivate and try your workflow
Let us know if this solved the issue .
-Ashwin Bharghav B
Adobe Captivate Team

(R11) HOW TO FIX MISSING CM DATA IN AR_PAYMENT_SCHEDULES_ALL TABLE

제품 : FIN_AR
작성날짜 : 2004-11-09
(R11) HOW TO FIX MISSING CM DATA IN AR_PAYMENT_SCHEDULES_ALL TABLE
==================================================================
PURPOSE
Credit Memo data가
AR_PAYMENT_SCHEDULES_ALL TABLE과 AR_RECEIVABLE_APPLICATIONS_ALL 에 생성
이 되어 있지 않는 경우 datafix script 으로 해결할 수 있도록 한다.
Problem Description
주로 타 시스템에서 autoinvoice 를 통해 넘어온 cm data에서 자주 발생하는 문제로 credit transaction 화면을 통해 보았을때 100% 로 applied 된 credit memo 임에도 applied 된 transaction의 balance에 전혀 영향을 주지 않는다.
cm_info_11.sql 을 수행해 보면 ar_payment_schedules_all table과 ar_receivable_applications_all table에 해당 데이타가 존재하지 않음을 알수 있다.
Workaround
Solution Description
1. AR Support Script Page (http://eastapps.us.oracle.com/appsar/SQL/SQL.htm) 에서 trx.sql과 pay.sql을 download 받는다. 이때 홈페이지 상의 90 Days, 150 Days 등은 transaction date scope을 의미한다. 즉 현재일로 부터 90일전까지의 transaction인 경우는 trx.sql을 150 일전까지의 transaction인 경우는 trx150.sql 을 download 받아야 한다.
2. trx.sql 을 수행한다.
3. trx.sql 수행시 생성되는 trx_<trx_id>.log 를 trx.sql 로 rename하여 다시 수행한다.
4. 정상적으로 수행되었는지 확인 후 pay.sql을 수행한다.
5. pay_<ps_id>.log 를 pay.sql로 rename한 후 수행한다.
Reference Documents
BUG 1401610

'ORA-29278: SMTP transient error: 421 Service not available' --> "Oracle had a problem communicating with the SMTP server"
Did you check:
How I can resolve the error " 421 Service not available"
Also look at document id 604763.1
Edited by: MccM on Feb 23, 2010 11:38 AM

HT5103 I downloaded a trial version of Final Cut Pro X directly from the Apple website but when i try to open the file, a message is displayed saying 'legacy file should be converted' what can I do to fix it?

I downloaded a trial version of Final Cut Pro X directly from the Apple website but when i try to open the file, a message is displayed saying 'legacy file should be converted' what can I do to fix it?

Where did you download it from exactly? URL.
Exactly what computer is this.

How do I fix "missing plugin'?

I seem to be getting a lot of these lately and one today in an email. How do I find my missing plugin?

Re: how to fix missing JavaScript plugin in CC 2014

[svn:osmf:] 15988: asdocs build fix (missing closing /p added x 3)

Revision: 15988
Revision: 15988
Author:   [email protected]
Date:     2010-05-10 09:32:06 -0700 (Mon, 10 May 2010)
Log Message:
asdocs build fix (missing closing </p> added x 3)
Modified Paths:
    osmf/trunk/framework/OSMF/org/osmf/elements/LightweightVideoElement.as
    osmf/trunk/framework/OSMF/org/osmf/elements/LoadFromDocumentElement.as
    osmf/trunk/framework/OSMF/org/osmf/elements/VideoElement.as

Carey,
I have tried london1a1's workaround, and it has not made any difference.
It seems that london1a1 suggests changing the Camera.h file in this location:
          Users/london1a1/Documents/DW_NAF/PhoneGapLib/PhoneGapLib/Classes/Camera.h
Whereas you're saying to change the Camera.h file in this location:
          /Applications/Adobe Dreamweaver CS5.5/Configuration/NativeAppFramework/DWPhoneGap/iphone/PhoneGapLib/Classes/Camera.h
I've tried changing the Camera.h file in both locations. Neither has made a difference.

Is there any way to convert or export existing Captivate closed captioning to WebVTT format?

I'm converting my vast library of eLearning to video and uploading to Vimeo. Vimeo recommends the WebVTT format. I don't want to have to recreate a ton of existing CC using Vimeo's CC tools if I don't have to. Anyone have any suggestions?
Thanks in advance.

There is no direct way. You have to export closed captions in CP to a Word doc and take it from there (probably copy-paste).
Sreekanth

Error: java.util.zip.ZipException: missing entry name

Does anybody know how to solve the following error? I got this error when I was trying to update files in my CVS.
OracleJSP: oracle.jsp.parse.JspParseException: Line # 2, <%@ taglib uri="http://java.sun.com/jstl/core" prefix="c"%>
Error: java.util.zip.ZipException: missing entry name
Thanks

Hi,
I get the same exception while reading a ZIP file. The size if the ZIP file is just 82KB but I am reading it over FTP not sure if it makes any difference. I am using JDK 1.4.2_05. Here is the code I am trying to execute.
public class TestFTP {
public static void main( String[] argv ) throws Exception {
String inboundPath = "/transfer/inbound/";
FTPClient ftp = new FTPClient();
ftp.connect("123");
ftp.login( "123", "123" );
ftp.changeWorkingDirectory(inboundPath);
FTPFile[] zipFiles = ftp.listFiles("*.zip");
TelnetClient telnetClient;
for(int i=0;i<zipFiles.length;i++){
System.out.println(zipFiles.getName());
ZipInputStream zis = new ZipInputStream(ftp.retrieveFileStream(zipFiles[i].getName()));
for (ZipEntry entry = zis.getNextEntry(); entry != null; entry = zis.getNextEntry()){
System.out.println(entry.getName());
The error message is
java.util.zip.ZipException: invalid entry size (expected 10291 but got 10233 bytes)
     at java.util.zip.ZipInputStream.readEnd(ZipInputStream.java:367)
     at java.util.zip.ZipInputStream.read(ZipInputStream.java:141)
     at java.util.zip.ZipInputStream.closeEntry(ZipInputStream.java:91)
     at java.util.zip.ZipInputStream.getNextEntry(ZipInputStream.java:69)
     at test.TestFTP.main(TestFTP.java:41)
Exception in thread "main"
Please let me know if you were able to fix the problem.
Thanks

What happens to the closed captions when you delete a video or audio from a slide? (Captivate 7)

This might be a silly question but ...
I have a presentation with audio voiceover on every slide and videos on some. I have entered closed captioning for all of them. This is a pretty time consuming job.
What happens if I run into a problem with a video or audio clip and need to replace it? If I delete that audio or video from the slide, what happens to all the closed captioning that you added to it? I'm assuming it's deleted when you delete it from the slide.
If I export the captions before deleting the audio/video file, can I then reimport them when I replace the audio/video file with a fixed version?
Thanks for any clarification.

Hi there,
You can have CC with Slide audio and Multi Slide video in Captivate.
If you will delete the slide audio or Multi slide Video, then CC will get disabled on that slide, but same CC text will retain there as Slide notes.
Now, once you will re insert the audio or multi slide video you can mark that slide notes as CC again, or can have new CC.
So, even after deleting the audio and multi slide video, CC will not be deleted.
check following section in Captivate:
Thanks.

Remove closed captions from H.264 file after converting?

I processed a video file in Compressor using the Blu-Ray settings, and included a reference to a closed captions file. I now need to use the file in another application (Adobe Encore), but the closed captions appear to be hard coded in.
Is that correct? Is there anyway to remove closed captions from a H.264 file after it has been converted with Compressor?
Please help This is for a film festival, and I may not have time to process the video in Compressor again without the closed captions.
Message was edited by: nicholas.he
Fixed question spelling from 'form' to 'from'.

From the user manual:
"QuickTime files: Compressor adds the closed caption file as a closed caption track to the QuickTime output file."
The closed caption "track" can be turned on and off. It is not burned into the screen, as is the CC standard. Encore should handle the file just fine. You should be able to tell the DVD to have Closed Captioning turned off by default. That's all it takes.
Sub-Titles may be burned in to the screen. If you did sub-titles, yes, you'll have to re-encoded from scratch without them. When doing sub-titles in an DVD authoring program, you have the ability to enable and disable them, but in Compressor, they're burned in.

Missing Item Category Group in Sales Area data

Hi,
Can you please help us. We cannot load some materials to our product catalog because of missing item category group in our sales area in crm. Can you please let us know why this happens? I know that this can be fix by doing request load but what might be the possible rootcause of this problem? Let us know if we need to check something. Thanks!
Regards,
Mike

Any such missing configuration can not be dealt with technical manipulations. The easiest and right way is to (middleware) download or maintain all the required configuration settings.
The possible root cause? Most probably the configuration in the source system (ECC) has changed and not all of them are in place in the CRM system. Check and run the delta / full downloads as appropriate.

Closed captions unreliable in Captivate 6.0.1

Hi all,
The company I work for is getting ready for several courses to go live on their website. Accessibility, in the form of closed captioning, is very important to my employer and to our clients. We've put a lot of time into getting the captions the way we want them, timing them correctly, etc.
However, when I publish a course for our review, and open it in a browser, the captions may or may not work. The CC button is available on the playbar, and sometimes one click will bring up the captions. But just as often, it takes 5, 6, 15 clicks before the captions appear. Sometimes I have to stop the course and click the button, and sometimes they won't work until I move on to another slide and then click the CC button.
Has anyone else run into this problem? We might just opt to have the captions on by default, and hopefully that will work. But either way I'd like to know why this is happening and if there's a solution or workaround.
Running Cp 6.0.1 on a Mac. Choosing 'publish to folder' and exporting a .swf to Flash 10.
Thanks in advance--
Jason

I haven't personally run into this issue before with any Cp projects, but since the CC text actually belongs to the Skin rather than the content area I would look at the skin first. Have you tried removing the current skin and assigning another one from Cp6 to see if that improves matters? If your project was upgraded from an earlier version of Cp at any time then some issues may have crept in via the skin not being entirely compatible with your current Cp version. Even if the project was created from scratch in the current version, changing the skin may give it the kick in the ribs that fixes the issue.
If changing the skin has no effect, try deleting or renaming your preferences folder. Perhaps you have some corrupted preferences that are causing the issue.
See details here in troubleshooting tip #8:
http://www.infosemantics.com.au/adobe-captivate-troubleshooting/basic-troubleshooting-tech niques

Captivate 7- The Closed Captioning does not display on the screen

I am using Captivate 7 and I am concerned about the issue that the Closed Captioning, which is placed on the flash page and is supposed to display the introduction of our product with the caption, does not show up on the screen. It is confusing that the text of Closed Captioning shows normally on some of the computers in our company but fails to display on the others, no matter on IE 8 or 10. Due to the company policy and the product nature I won’t be able to make a snapshot. We have spent some time on this problem but failed to fix it. I am desperately looking forward to some solutions here. Thanks for any suggestion.
     The environment:
     Windows 7 Sp1
     Captivate 7
     IE 8 and IE 10
Regards,
Bill

Try clearing out your project cache (Preferences > General > Clear Cache) then republish using the option to Force Republish All Slides.
If that doesn't resolve the issue, you may be seeing the early stages of project file corruption. Check the suggestions in this post about troubleshooting issues where you may need to copy all slides to a new blank project shell to try and strip out corruption:
http://www.infosemantics.com.au/adobe-captivate-troubleshooting/basic-troubleshooting-tech niques

Captivate 6--closed captioning not advancing

I have been converting files from Captivate 5.5 to Captivate 6 and assumed the closed captioning was advancing. I had no difficulty in 5.5 with the closed captioning advancing. In the converted files, the first closed caption appears and remains despite the voice advancing. I have had no difficulty in the past with closed captioning. I have ensured the appropriate boxes are checked for closed captioning and that the markers are placed where the closed captioning should change. I am not using any click boxes or anything exotic. I just import pptx files, use text to voice conversion, and then move the markers to where the closed captioning should advance to match the change in voices (I use a different voice for each caption). Some screen shots are:
I am having to convert my files in Captivate 6 since the pdf's are no longer readable with the updates to Adobe Reader. However, now my students can no longer view the closed captioning unless I save as just one caption per slide. SInce I have a distance undergraduate course currently underway and another starting this Fall, I would greatly appreciate any assistance anyone can offer. Thanks.

Gotcha -- basically the old non-technical method.
ATTENTION:
I am BRIGADIER GENERAL JOHN CASTRO, the Chief of General Staff,
GHANA. I am mailing you in respect, of the present development going on
here in my country GHANA.
I decided to contact you, after much investigation which was carried out
by the Bureau of National Investigation (BNI) and the Ghana Police
Service, to make sure our country is free of these fraudulent activities,
which is going on here in Africa and for our country to bear a good name.
The Airport Authority detected that trunk boxes after been scanned the
authorities detected that the boxes contains funds on your name and email
that has been tempered on, were been smuggled into the country by foreign
Personnel who were on transit from London.
These men were trying to enter the country with the trunk boxes, when the
airport authority detected that these boxes contains, some huge amount of
United State Dollars. After much investigation we found out that these men
were among those men, spoiling the good name of Africa.
They opened up to us that, they actually work with a Lotto company before
their dismissal and used the opportunity to perpetuate their crimes, they
told us that the funds inside the boxes was won by you, but now they
planned to turn back on you and decided to take the money all to
themselves out of the country. We later found out on the investigation
that was carried that, these men are truly members of a well established
organization to act on their criminal activities.
As I write you this mail now, the three(3) men that were caught are now in
the custody of the Ghana Police Service over here in our country Ghana,
while we are trying to track the others left, because they have proved
to us that they belong to one organization.
That is why we have to reach you by your mail address and name that was
tagged the boxes, so we can give to the diplomat to deliver to you hand in
hand.
Your response will be very much appreciated as soon as you have received
this email.as the diplomat is already to take his flight to your country.
Thank you for your kind attention, for us to make sure our beloved country
Ghana, bears a good name.
Please in your reply include your
A: FULL NAMES:
B: ADDRESS:
C: DIRECT CONTACT PHONE NUMBER:
So you are only to contact us now with the below a scan copy of your
identification so that it will be forwarded to the diplomat to know you as
soon as he arrive.Please in your reply include your
D: SCANNED COPY OF YOUR INTERNATIONAL PASSPORT OR ANY RELEVANT
IDENTIFICATION PASSPORT.
As this information will be required, by the authorities in Ghana to
draft the new change of ownership in your name as the rightful owner of the
funds in our custody and also to verify the information given to us
because the documentations covering the boxes have been tampered on.
Regards,
Brigadier General (John Castro)
reply back on via this email: [email protected]
Tel:+233 542 966 852
>>> Captiv8r <[email protected]> 09/11/13 16:32 PM >>>
Captiv8r http://forums.adobe.com/people/Captiv8r created the discussion
"Re: Captivate 6--closed captioning not advancing"
To view the discussion, visit: http://forums.adobe.com/message/5673725#5673725

Closed captions with Captivate 5

Although, I went through the help part and some of the earlier discussion it didnt solve my problem. I would simply like to include sub-titles (close-captions) on my slide. these are the instructions I followed:
Select the check boxes in the closed captions column and corresponds to the notes you want to convert to closed captions.
Click Closed Captioning.
In the Closed Captioning of the Slide Audio dialog box, adjust the start time and end time for the caption.
Click the + icon to add additional closed captions. Click the ‘-’ icon to remove closed captions.
Click CC Project Settings to change the font, size, color, background, and the number of lines in which the captions must be displayed.
the thing is: although when I click on 'Captions & Slide Notes...' under 'Slide Audio' , the text seems to be included only under the Slide Notes and not under the Captions. And it does not allow me to copy/paste the text under the Captions tab. When I try checking the preview, the sub-titles are not visible.
I know I am working in the right area but just need a hint so I can finally have the closed captions. Screen shots would really help too:)
Thanks.
Shivam

Lilybiri-
Thank you for your helpful Adobe Captivate postings... Your material is better than Adobe's online help because you use visual screen shots and videos. Also you explain how to find comands in the Captivate menu.
Adobe should hire you!
Thanks,
-Dave Ellert, PE
Instructor in Engineering
University of Southern Indiana

Converting Captivate 3 to 4 (EConvertError), Fixing Missing Item Name & Closed Captioning Freeze

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