Converting docx files to pages and back?

One colleague has sent me several files created in Microsoft Word.  I get an error "Import Error The file format is invalid." and the file will not open. I checked with the sender and she said it's a docx file even though the extension shown in my download folder is .doc. I've never had problems with MS Word files before.
Anybody know how to fix this?
I'm using iWork '09
Lion 10.7.1

To clarify: I never actually saw that extension.
The files appear to me as filename.doc. The sender only told me their office system runs MS Office 2011 on Windows 7, and that their system converts .doc files into .docx format.That's the first I was aware of .docx.
I did a little research and found that .docx is indeed a MS Word format and has been around since Office 2007. I've rarely had any problem importing or exporting since Leopard. So yes it would be something on her end. I've gotten documents from other individuals at this company that were fine.
As a Mac user since OS 8, I habitually assume it's my job to resolve compatibility problems with PCs.

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